Jerell Latham | Page 2

Search no further for excellent car repair service that goes above and beyond expectations. Herb Gordon Subaru in Silver Spring has service teams that not only provide expert technical work on your car but goes above and beyond expectations. Herb Gordon Subaru in Silver Spring has service teams that not only provide expert technical work on your car but go the extra mile to explain details about that work and facilitate its timely completion. For example, recently Service Advisor Rodney Rogers and others on the team servicing my car all worked late one very hot day to finish replacing, balancing and aligning new tires on my car so i wouldn't have to come in a second day. Over the years, other service advisors have painstakingly diagnosed a couple of vexing problems. In short, I find that I trust them and understand what they tell me. Prices seem comparable to what i've paid elsewhere. More

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Another great experience with Vitaliy. Why didn't I find him sooner. He makes Subaru service a pleasure. Why didn't I find him sooner. He makes Subaru service a pleasure. More

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Vitaliy is always straight forward honest. He is a pleasure to deal with. I always feel he has my best interest in mind. He is a pleasure to deal with. I always feel he has my best interest in mind. More

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My service advisor Michael G. & technician Kevin C. we’re super helpful. They answered any questions and concerns I had about my service. The environment was very welcoming. Herb & technician Kevin C. we’re super helpful. They answered any questions and concerns I had about my service. The environment was very welcoming. Herb Gordon Subaru never fails to take good care of my Subaru. I would recommend this dealership to any Subaru owner. More

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I took my car in for an oil change only to discover that it was due for service after waiting and realized it was going to take longer, I requested a loaner. I had the pleasure this time to work with Luis P it was due for service after waiting and realized it was going to take longer, I requested a loaner. I had the pleasure this time to work with Luis Prada in service and he was pleasant, honest and went above and beyond. I also want to give a shout-out to Rodney Rodgers and Harry who has also helped in the past as I wasn't aware I can write a review of my experience. To continuously see staff members happy, no matter who you get, from service to checkout shows that they have an INCREDIBLE leader at the helm who values the importance of its staff and that's why I will continue to return to this dealership. Service is honest, reliable and top notch in the 9 years I've owned my Subaru. More

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Can not say enough good things about the service at Herb Gordon and the service advising team. They really take the time to explain what's going on with your vehicle and are willing to work with you on prio Gordon and the service advising team. They really take the time to explain what's going on with your vehicle and are willing to work with you on prioritizing repairs/maintenance to focus and what's needed right now versus what may be able to wait. Repairs are done right the first time and the repairs are done in a time efficient manner. Will no longer bring my car anywhere else. Have worked with Jerell and Vitaliy and they are both awesome. More

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Shout out and thanks to Herb Gordon's excellent staff- service advisor, Jerell Latham (excellent explanations and communication) and master mechanic Dominic for giving my 2010 Forester new life in 2022 wi service advisor, Jerell Latham (excellent explanations and communication) and master mechanic Dominic for giving my 2010 Forester new life in 2022 with an engine rebuild. Also, wheel bearings front left and fixing the annoying rattle from the dashboard. IF you should need to have major work done, I hope you get a service rep and mechanic as great as mine were. More

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I thought the service was excellent, will go back for any future services, thanks Rodney! future services, thanks Rodney! More

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Every negative association I have had with buying a car has been cured by this dealership. Starting with my salesperson Debbie Colt. From day one, she had a no-hassle but helpful attitude. I'm hesitant to has been cured by this dealership. Starting with my salesperson Debbie Colt. From day one, she had a no-hassle but helpful attitude. I'm hesitant to list all of the ways that she made the experience wonderful, only because I want you to experience it for yourself. I will be going to see Debbie when I'm ready for my next car. The entire team at HGS has met or exceeded every expectation I have had and then some. There were a few minor hiccups along the way, but they addressed them quickly and sometimes better than I would have asked. This dealership and especially Debbie met my highest recommendation. 10/10 More

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The service at Herb Gordon Subaru is outstanding. They greet you as you come and make sure you are comfortable during the wait. I felt like my oil change was very quick. They greet you as you come and make sure you are comfortable during the wait. I felt like my oil change was very quick. More

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