Jerad Brockel | Page 15

I started my car shopping with Russ Darrow. Just as I was about to give up on them.... The team came through... Rob G. Mike.C....Jared...everyone was great...although I didn't get what I wanted..they put in about to give up on them.... The team came through... Rob G. Mike.C....Jared...everyone was great...although I didn't get what I wanted..they put in a vehicle I could afford. I 💘 my Ford Focus. Thanks Team. More

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I appreciate the assistance I received. They worked with me to find the right vehicle to fit my family and my budget. The atmosphere was pleasant. me to find the right vehicle to fit my family and my budget. The atmosphere was pleasant. More

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Poor customer service and equally bad servie work I called the dealership about a used vehicle and spoke with a manager Eric. He said come on in and he would take care of me from start to finish. I go I called the dealership about a used vehicle and spoke with a manager Eric. He said come on in and he would take care of me from start to finish. I got there and he handed me off to John a salesman. The salesman could not sell me the car, he had to keep going back and fourth between me and Eric evidently to get approval. Eventually Eric did come over to talk with me. He told me the price he had given me was the best he could do. I turned it down. Two days later I saw the same car on line for $150 less than the best Eric could do for me. Then I needed repair work done on my Rogue, the car I was going to trade in. it was covered buy an extended warranty. When I took the car in for the repairs, they estimated the cost to make the repairs but told me the warranty had expired. My copy of the contract said I have about eleven months left on the warranty. I called the warranty company and was told the warranty had expired as far as they were concerned but I should call the dealer to get it figured out. Darrow had originally sold me the contract. I called the dealer on a Monday and spoke with Jerad and explained what was going on. I let him know the issue with the car is a safety thing and I was in a bit of a hurry to get it taken care of. He said he would look for the contract and get back to me but if I didn't hear from him buy Wednesday not to call him because it was his day off. On Wednesday I called and spoke with Eric. He said he would look into it and get back to me within an hour. Two hours later I still had not heard from Eric. I called him again. He said he handed it off to Paul and he was supposed to get back to me. At that point I told Eric that I felt like I was getting jagged around. He got all mad at me for using that kind of language. ( I still don't know what was wrong with it ) He told me to bring in my copy of the warranty. I did that and was told they would handle it. On Friday i took my car in for the covered repairs. I was given a rental car an told if there was any damage to the car, the fuel was not full or the interior was dirty the would charge my card to take care of it. When I picked my car up I found it had been damaged buy the service department. Now I have to try dealing with that. If I were to have damaged there car, they would just charge my card, they damaged my car and they have to think about weather or not they are going to repair it. The long and short of it Eric doesn't follow through on what he says, in my opinion he lied to me, and the service department damaged my car. Jerod only cares about his day off. More

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My experience with Russ Darrow Nissan was incredible. As a first time car buyer, I was not sure what to expect, but they exceeded any and all expectations I had when I walked through the front door. Everyon a first time car buyer, I was not sure what to expect, but they exceeded any and all expectations I had when I walked through the front door. Everyone I worked with was extremely patient, listened to what I wanted in my new car, and helped me find the perfect match to drive off in. More

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Mike was awesome. He helped me a lot and he was so much fun to work with and Mark was awesome as well for finance. fun to work with and Mark was awesome as well for finance. More

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Buying experience was very good. People were very helpful and knowledgeable. The price was very fair and the terms and conditions of the lease was explained in detail helpful and knowledgeable. The price was very fair and the terms and conditions of the lease was explained in detail More

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This dealership is the best around, my personal salesman is mike, hes great!!!!very kind and courtious and very smart he's the best around..😃 is mike, hes great!!!!very kind and courtious and very smart he's the best around..😃 More

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Mike was a truly wonderful salesman! He showed understanding, compassion, and is very down to earth and knows what customer service is all about! He has a great sense of humor as well! Thank you R understanding, compassion, and is very down to earth and knows what customer service is all about! He has a great sense of humor as well! Thank you Russ Darrow and the whole team for everything! More

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Mike made shopping for a new car an enjoyable experience! At times when I would get stressed out, he knew exactly what to say & do to make the experience a little easier. He was very professional & friendly. At times when I would get stressed out, he knew exactly what to say & do to make the experience a little easier. He was very professional & friendly. I am happy to be apart of the Russ Darrow family & definitely look forward to shopping with them again! More

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Purchase of a New Pathfinder We purchased are Pathfinder on 3/28/2020 amidst the Coronavirus social disitaning restrictions. We were not sure how the sales process would be conduc We purchased are Pathfinder on 3/28/2020 amidst the Coronavirus social disitaning restrictions. We were not sure how the sales process would be conducted with regards to our concerns over to Coronavirus. We knew which vehicle we wanted to purchase from online research. Our Salaesale Person Troy Doering moved the Pathfinder into a service area; he along with (2) members of the service department completely wiped down the entire interior of the vehicle and allowed to test drive by ourselves without any interference or compromising social distating. Throughout the negotiations Sales Manager John Domask did an outstanding job of completing the sale quickly and very professionally while maintaining social distancing. When we went into the finance office Manager Jerad Brockel completely wiped down chairs, his desktop and presented new pens for signing the document. (we had brought are own pens for writing). The entire process took less than 4 hours which included the (1) hour we were on the test drive; mostly to explore the interior features of the vehicle. Great buying experience. More

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