97 Reviews of Jennifer Crouch
October 29, 2021
I’ve been really happy with the Service Department, except for one time when a rep forgot I was there, waiting. The work has all been routine maintenance and recalls, so I haven’t tried them out on a m except for one time when a rep forgot I was there, waiting. The work has all been routine maintenance and recalls, so I haven’t tried them out on a major repair. Good experience so far. More
October 22, 2021
Making an appointment was a breeze and upon arriving at the service department the service person welcomed me and efficiently checked me in. Picking up the car was easy. And the bonus was that they was the service department the service person welcomed me and efficiently checked me in. Picking up the car was easy. And the bonus was that they washed and vacuumed the car!!! More
October 21, 2021
Upon arriving I found out I could only work work the assigned person, even though the other person was not servicing any customers. I waited 20 minutes to get to talk to her, because she was serving ano assigned person, even though the other person was not servicing any customers. I waited 20 minutes to get to talk to her, because she was serving another customer. After I finally got to talk to her, then the other customer service person starting helping other customers. That’s nuts! After several hours, I had to call to see if my car was done. They had to check and call me back. That took an hour. Really? You guys have always been pretty good, so I’m going to chalk it up to a bad day. But that’s not good customer service! More
Other Employees Tagged: Shuttle driver gets 5 stars!