Jennifer Caldara

I was visiting my mother in Vegas with my husband because we had a family emergency. On our way back to Tucson my 2016 Chevy Malibu started making a clunking sound. I knew my vehicle needed some servicing th we had a family emergency. On our way back to Tucson my 2016 Chevy Malibu started making a clunking sound. I knew my vehicle needed some servicing that was due and just was to afraid to keep driving it any longer like that after our trip to mom's. Matt Moore the service manager was kind enough to put me in a loaner and gave me a peace of mind. Jennifer my service advisor was wonderful very professional, and kind as well. She was able to give me information of what my vehicle needed and after a few test drives the technician was able to determine what the clunky noise was. After driving my vehicle yesterday it drives alot smoother and I feel a lot safer. I appreciate all the patience, understanding,and compassion that was given and always is given for me and my husband here at Royal Kia. I would like to thank everyone at Royal Kia for making such a stressful situation turn into me having a peace of mind that things will be ok at the end of it all. It's true they do treat you like FAMILY and that in itself I would like to thank EVERYONE at Royal for a great visit and giving EMPATHY when needed. I LOVE ROYAL!!! My sincere thank you. The Morris's 😇 More

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They always provide fast and courteous service. I like that they provide rides and keep you up to date on progress of your car. I like that they provide rides and keep you up to date on progress of your car. More

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I gave William exactly one hour to complete the new car delivery process, and he did it! delivery process, and he did it! More

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The Most professional Staff on the Planet. Thank you so much for your Great Service and outstanding customer service. This is the only place you need to go to get exceptional service. Thank y Thank you so much for your Great Service and outstanding customer service. This is the only place you need to go to get exceptional service. Thank you, Scott and Dallas and the entire team. More

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Will was a great salesman to work with and very personable. The test drive was very informative. personable. The test drive was very informative. More

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Everything ! I was greeted the second I pulled in. The employee was very nice and friendly, he got info off my car. He went inside and a minute later another e I was greeted the second I pulled in. The employee was very nice and friendly, he got info off my car. He went inside and a minute later another employee came out, asking for my keys. She checked mileage, then took me inside and showed me the customer waiting area, where restrooms were, snacks, coffee, hot chocolate just everything! I had a very comfortable place to sit while waiting on my car. The experience "couldn't" have been better ! More

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I have purchased 6 vehicles from this dealership and my experience with them has always been excellent and having my vehicles serviced by them has also been excellent. I like the no hassle/haggle policy, i experience with them has always been excellent and having my vehicles serviced by them has also been excellent. I like the no hassle/haggle policy, it has kept me coming back. On this last visit Aaron Castillo was exceptionally helpful in the transaction and selling the vehicle to my Wife. Ethan Blake the Manger was very courteous and accommodating during my purchase. Great job ALL. Ron Morlock More

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Just a few observations. I have been a Royal Kia customer for 12 years. Their customer service is second to none. Their service advisors are good folks who really try to p I have been a Royal Kia customer for 12 years. Their customer service is second to none. Their service advisors are good folks who really try to please. However several recent experiences I have had with Royal service bear commenting on. First, I found it necessary TWICE to try to contact the service manager by email. So, i went to the Royal website where I found his name and a link to his email address. I used the link (which is right below his photo} and left a message for him. In no time at all (on both occasions} I received an email and phone call from Royal Kia Sales trying to interest me in buying a new Kia. Now, why was that? Perhaps their email system is so screwed up that this sort of error is made repeatedly. If so, that is sheer incompetence on the part of their IT system. Or, it could be tactical to divert me from my intended recipient (service manager) to sales where I might be talked into buying a new car. If it is tactical, IT IS UNETHICAL. Did I ever receive an acknowledgement of my original message to the service manager? No, not at all! These are troubling circumstances! Second, I recently (few weeks ago), Royal replace the long block of my car under KIA'S extended warranty. After driving the car for about a week, I noticed a growl or vibration noise coming from under the hood upon initial acceleration only. So, I wondered if this noise( it's cause) is something that would have occurred in any event, or did it originate as the proximate result of the engine replacement. So, I called the service department, spoke to a fellow, and explained the reason for my call. The words were scarcely out of my mouth when this fellow told me That If I brought the car in for a diagnosis, it would cost me $170 just for the service department to have a look. He went on to say that the extended warranty only covered the replacement of the engine block and he went on to rattle off any number of reasons that this noise may be happening emphasizing that the extended warranty would cover nothing else. True enough, Not once did he entertain the possibility that the problem might be related to the replacement performed by Royal. He was adamant but not discourteous.. So, I would have to pay an upfront cost of $170 to find out why this might happen on the heels of the engine replacement. He was doing his job as he should. But I felt a little uneasy and stone walled. Maybe my reaction is unjustified. I don't know. The readers herein can make up their own minds. More

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Royal Kia is great! Everyone was very friendly and inviting! They asked questions about what I was looking for in a vehicle first, and were very knowledgeable about th Everyone was very friendly and inviting! They asked questions about what I was looking for in a vehicle first, and were very knowledgeable about the vehicles that they did show me! I felt no pressure to purchase and once I decided to purchase, asked about what payment amount I would be comfortable! And were able to get me within my comfort zone! Thank you Gil and Jesus for your great service and assistance! More

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Amazing customer service, top notch sales and management. Our first time buying from a Royal Dealership but won't be the last. We bought a used car that we love at a fair price. Unfortunately it had a mechan Our first time buying from a Royal Dealership but won't be the last. We bought a used car that we love at a fair price. Unfortunately it had a mechanical issue shortly after we purchased it. The managers put us in a loaner vehicle while the service center diagnosed and repaired the issue. No questions asked just took care of it and got us going again. Highly recommend this company if you are in need of a new or used vehicle. More

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