Aaron Castillo
Aaron Castillo at Royal Kia
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Aaron Castillo

Sales / Lease Consultant

Royal Kia

4333 E Speedway Blvd
Tucson, AZ 85712

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4.3
15 Reviews
4.3

15 Reviews

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15 Reviews of Aaron Castillo

May 18, 2024

Dealership Rating
Employee Rating

After we signed some paper and took the SUV home for the whole weekend, they came back with different number menu could not get the SUV. Bad service all around. More

by janet.gonzalezmatta1970
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Jesus Camargo, Lea Ellsworth

May 16, 2024

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Aaron at Royal Kia was easy to work with. There was no pressure. He showed us the car we wanted to see and we got it for a fair price (less than what another dealership wanted for the exact s More

by mem
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

May 14, 2024

Dealership Rating
Employee Rating

I appreciate the willingness to support our needs and meet our expectations for buying a new car. More

by oddwon
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Nicole Brusco

May 16, 2024

Royal Kia responded

Thank you for your kind words! I am thrilled to hear that we met your expectations and were able to support your car-buying needs. I look forward to welcoming you back to Royal Kia in the future. Drive safely! Best, Todd - Royal Automotive Group, feedback@royaltucson.com

April 14, 2024

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Employee Rating

Aaron Thomke was very helpful and informative throughout the entire buying process. As a first time car buyer, my experience was enjoyable and free from stress. More

by Kendell Botts
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 17, 2024

Royal Kia responded

Congratulations on your new car, Kendell! It was a pleasure to read about your first buying experience working with Aaron. Our top priority is delivering informative service at an efficient pace, without making our guests feel rushed or pressured in any way. It's delightful to know that we were able to provide you with such a memorable and pleasant experience. Thank you for taking the time to write this outstanding review. We look forward to seeing you again in the future! Best, Todd - Royal Automotive Group, feedback@royaltucson.com

March 14, 2024

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Royal Kia has a very unique selling style. I honesty it’s unlike any other purchase I’ve made. I love how you don’t get handed off to an impersonal finance department and that your sales consu More

by Mandyfajardo5
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 19, 2024

Royal Kia responded

Thank you for providing this amazing feedback, Mandy! Our team really appreciates your comments and I hope that you will visit us again soon! Best, Todd - Royal Automotive Group, feedback@royaltucson.com

December 23, 2023

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One of the easiest car buying experiences I have ever had. The Kia surprised me, and was a pretty amazing drive. Aarron was very knowledgeable and answered all my questions and found the deal that worked More

by Karen
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Humberto "Beto" Rodriguez, Dave Loper, Jesus Camargo , The guy who made the coffee and popcorn was super helpful and made sure I got a good coffee

Dec 28, 2023

Royal Kia responded

Karen, thank you and congratulations on your purchase! I am so pleased that we could make your visit easy and hassle-free, and I believe that's how every car buying experience should be. I am sincerely grateful for your business! Best, Todd - Royal Automotive Group, feedback@royaltucson.com

December 02, 2023

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Love Royal Kia! Love the people who actually are interested in our returning business. There is definitely some employees that will keep us away. More

by pmjones.1971
Purchase Time
Recommend Dealer
Yes
Dec 05, 2023

Royal Kia responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Best, Todd - Royal Automotive Group, feedback@royaltucson.com

November 30, 2023

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Employee Rating

I have purchased 6 vehicles from this dealership and my experience with them has always been excellent and having my vehicles serviced by them has also been excellent. I like the no hassle/haggle policy, i More

by Ramorlock
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Lea Ellsworth, Jennifer Caldara , Ethan Blake

Dec 01, 2023

Royal Kia responded

It was a pleasure to read about your 6th car-buying experience at Royal Kia. Congratulations to your wife for her new vehicle! Our top priority is delivering top-notch service without making our guests feel rushed or pressured in any way. It's delightful to know Aaron and Ethan provided you with such a memorable and outstanding experience. It's fantastic that we have earned your trust and repeat business; we look forward to seeing you again in the future! Best, Todd - Royal Automotive Group, feedback@royaltucson.com

November 12, 2023

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I was able to inspect my KzeA selyos and complete the entire purchase trans action from my home since my impairment prevented me from going to the dealership at this time. That was made possible through More

by gchapman11
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Humberto "Beto" Rodriguez , Ethan Blake

Nov 14, 2023

Royal Kia responded

Thank you for your wonderful feedback. Our team always strives to meet the needs of our customers no matter the situation. Feel free to let me know if you have any concerns about your vehicle. Best, Todd - Royal Automotive Group, feedback@royaltucson.com

October 23, 2023

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Employee Rating

Everyone was super helpful and nice! I feel like I could talk to Aaron and he listened to my questions. More

by Kia24
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Donovan Wallace, Aaron Thomke

Oct 26, 2023

Royal Kia responded

What an enjoyable review to read! It is reassuring to know Aaron provided you with a hassle-free and great shopping experience. Royal Kia’s primary concern is delivering flawless customer service; that means giving each of our guests the time and attention they deserve. I’m happy to hear you left our dealership feeling confident about your purchase. Don’t hesitate to call or stop in should you have any questions. Best, Todd - Royal Automotive Group, feedback@royaltucson.com

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