Jeffrey Serwas | Page 4

Jeffrey was very helpful and didn't push me to purchase anything that I didn't need. I love being able to text for when I can't take a phone call anything that I didn't need. I love being able to text for when I can't take a phone call More

by mlweyrick Verified Customer Verified Customer

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Service was very good, I really appreciated the fact that they put my mind at ease on a few things that are normal wear and tear. Waiting room was clean that they put my mind at ease on a few things that are normal wear and tear. Waiting room was clean More

by slyred Verified Customer Verified Customer

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I've been a customer of Advantage Chevrolet of Hodgkins for over 20 years. Service is great and staff is very accommodating. Jeff is very knowledgeable, helpful and friendly. for over 20 years. Service is great and staff is very accommodating. Jeff is very knowledgeable, helpful and friendly. More

by eaj Verified Customer Verified Customer

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Everything done during my visit was exemplary and the staff was kind, patient, and considerate, I am pleased with my experience at Advantage Chevrolet and recommend them highly. staff was kind, patient, and considerate, I am pleased with my experience at Advantage Chevrolet and recommend them highly. More

by weeping_willow_01 Verified Customer Verified Customer

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Jeff is always great to deal with. He takes the time to explain everything and is always professional. He takes the time to explain everything and is always professional. More

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Everyone there is always helpful, kind and friendly I also love the cleanliness of the waiting area keep up the great work also love the cleanliness of the waiting area keep up the great work More

by jennievasquez90 Verified Customer Verified Customer

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Jeffrey Serwas Was very accommodating and professional. My overall experience wasn’t bad the service guys just overfilled the oil but they were able to correct it right away when I brought my car back My overall experience wasn’t bad the service guys just overfilled the oil but they were able to correct it right away when I brought my car back More

by eckols548 Verified Customer Verified Customer

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Great dealership, the service center and workers are great. They take the time to explain everything that was done to your vehicle, also they send you a video. Oil change was fast didn't wait that long. great. They take the time to explain everything that was done to your vehicle, also they send you a video. Oil change was fast didn't wait that long. More

by MORALESDAVID26 Verified Customer Verified Customer

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All the people were very nice and good! I will go back for sure! Felipe was very good! I will go back for sure! Felipe was very good! More

by HHPRESS Verified Customer Verified Customer

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The service personnel is amazing…Jeff, Patryck, and Carolina. Felipe the service manager is not very courteous and gives off a “know it all” vibe. I brought my vehicle in 3 different time for the same Carolina. Felipe the service manager is not very courteous and gives off a “know it all” vibe. I brought my vehicle in 3 different time for the same exact thing (no heat). The water pump was replaced and still the heat wasn’t working properly. They called me to pick it up and said it was working. Nope! A coolant flush was done and the system was “burped” still same problem after pick up. On the 3rd inconvenience of taking it back, Felipe, the service manager was called to inspect. He immediately gave me a whole rant about the fan blowing too hard and it cooling the air as the air enter the cabin and that was the reason. Mind you, it was never an issue. He went further to accuse me of putting a “liquid” into the radiator after they had done the coolant flush and pump replacement. I didn’t appreciate that as a customer. After some back and forth and me continuing to stay adamant about the problem, he decided to keep it over night to have the thermostat checked in the morning. Morning after, One technician checked it and said, word for word, what Felipe said. After getting a 2nd opinion from the actual tech, who perform the replacement of my water pump, he found that the heater core was damaged and leaking. This is after taking it back 3 times and Felipe telling me it was normal. Unacceptable! I felt like I wasn’t being heard and he kept pushing that he knew what he was talking about not giving me the opportunity to be right. Days later, coming to find out that there was a fully a damaged heater core which then had to be ordered. They ask for the rental car back and had me pick up my vehicle, which the the heater did not work properly and it was freezing cold out, and come back when the part was delivered to have me take it in yet a 4th time in a week span, I have a lot more to say about the manager’s professionalism but for the sake of a long review I will not unless someone would like to reach out to me. Thank you. More

by paganj02 Verified Customer Verified Customer

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