Jeff Patten | Page 12

Great buying experience. Thank you all for the help. This was my first time buying a new car, very excited about my purchase. Thank you. This was my first time buying a new car, very excited about my purchase. Thank you. More

by FRA Verified Customer Verified Customer

Helpful 1

Report | Print

Disappointment Chad greeted us & had us wait for about 20 to 30 minutes. Then had my mother & I drive to a different dealership because the car was not on the lot. Chad greeted us & had us wait for about 20 to 30 minutes. Then had my mother & I drive to a different dealership because the car was not on the lot. We arrived at the other lot. The guy who greeted us was nice. He tried to answer our questions to the best of his ability; however, he couldn't answer everything. He allowed us to look the vehicle over and then he let us go on a test drive. Once we finished the test drive, we went back to the dealership. We sat down with Chad to discuss the options. Chad was very disorganized and very immature. This is when it went downhill after this. We waited for 3 HOURS!! 3 HOURS!! I understand the dealership was short-staffed because of the coronavirus but 3 HOURS!!! That is unacceptable!! Then when my mother & I raised xxxx about it, the finance man was rude and unsympathetic. We were offered no compensation or anything for our wait. He could have told us to go get dinner or come back another day. He did none of that. Chad was MIA as well. Whenever I needed him or another person needed him for anything, Chad was nowhere to be found. He stayed missing. The only reason I purchased my car from there was that it was a great deal and when I drove the car, I knew it was my car. I DO NOT RECOMMEND THIS DEALERSHIP TO ANYONE!! I have heard Ray Brandt was a great dealership; however, this proved to be false. More

by ASHLEYNBATES2005 Verified Customer Verified Customer

Helpful 0

Report | Print

I have been going to this dealership for the last 8 years. They don’t make me feel pressured. Pat always helps us to find the car that is right for us. years. They don’t make me feel pressured. Pat always helps us to find the car that is right for us. More

by JACKOAT4 Verified Customer Verified Customer

Helpful 0

Report | Print

Ray Brandt Toyota Review My salesperson, Patrick Brown was very professional, knowledgeable and patient. He explained the features of my new Rav 4 in a manner that was easy to My salesperson, Patrick Brown was very professional, knowledgeable and patient. He explained the features of my new Rav 4 in a manner that was easy to understand. He also asked if I had any other questions about the the features of the vehicle or its operation. The GM Fred Mena also greeted me and let me know that he was available should l need any further assistant in the future. They both reduced the stress of buying a new vehicle. The entire process went very smoothly. More

by PMD888 Verified Customer Verified Customer

Helpful 0

Report | Print