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Jeff Klade
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148 Reviews
148 Reviews
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148 Reviews of Jeff Klade
December 14, 2023
I am very impressed with how well this specific dealership treats its customers. From Kody who helped me out with my very first oil change with my car to when I first purchased my car back in Augus dealership treats its customers. From Kody who helped me out with my very first oil change with my car to when I first purchased my car back in August of this year. Tom McConnell made me purchasing my vehicle 10x easier and he simplified every aspect he could for me. I will recommend this dealership to everyone I come in contact with. More
by bbbiolo5001
Verified CustomerOther Employees Tagged: Adam Gordee, Coya Briggs, Kody Kuchar, Garrett Esse , Tom McConell
Helpful 
December 10, 2023
Very customer focused. Greeted when I walked in the door. Very honest and straight forward. Would definitely recommend and would come back in the future for another vehicle Greeted when I walked in the door. Very honest and straight forward. Would definitely recommend and would come back in the future for another vehicle. More
by Adam Carow
Other Employees Tagged: Brook Glenn
November 08, 2023
Zimbrick GMC Eastside Madison are the nicest people ever. Their sales staff will do anything for you and help you with anything you need. Andy Hammond was my salesman and he went out of his way to make sure Their sales staff will do anything for you and help you with anything you need. Andy Hammond was my salesman and he went out of his way to make sure everything was just right for me. Best dealership ever. More
by GMC To the bone
Other Employees Tagged: Michael Glover , Andy Hammond, Jeff Schumann, David Bennett, Tom Smith, Tom McConnell, Steve Pfanku, Coya Briggs, Garrett Esse
November 01, 2023
Very efficient. Easy to deal with. Salesman was top notch and help me find the best deal for me Easy to deal with. Salesman was top notch and help me find the best deal for me More
by spsoltwedel
Other Employees Tagged: Michael Glover , Tom McConnell
September 22, 2023
The experience was great with sales and financial. The sales man from Florida was great. Never felt pressured or rushed. Financial guy even better went above and beyond to help and explain things. Ser The sales man from Florida was great. Never felt pressured or rushed. Financial guy even better went above and beyond to help and explain things. Service however not. Had to bring car back after a week because the radio would not work. Had to wait two hours! More
by matthewharrold13
Other Employees Tagged: Jeff Schumann
September 14, 2023
Excellent in all respects Would do business again and recommend, very friendly and knowledgeable on all products recommend, very friendly and knowledgeable on all products More
by thomas.seeliger
Other Employees Tagged: Tom McConnell
September 12, 2023
Always a great experience - my dealer for 3 vehicles spanning over 12 years so far! spanning over 12 years so far! More
by JEFFREY.CRAPP
Other Employees Tagged: Garrett Esse
November 21, 2022
Before we even purchased out Acadia AT4 our bad experience with Zimbrick East side started. We were in the market for a new Acadia AT4 in the fall of 2021. Zimbrick has one coming in on order that experience with Zimbrick East side started. We were in the market for a new Acadia AT4 in the fall of 2021. Zimbrick has one coming in on order that we liked after we had gone down there and test drove a similar model. We ended up putting money down on the new Acadia coming in and were never given a time of arrival (due to COVID which was understandable). We were just happy to have reserved one at this point, but the process quickly turned into some headaches and frustration as our Salesman was incredibly difficult to work with. Tom Smith would not return any of our calls or emails after he had made the sale with us. We had called multiple times with simple questions and would have our texts “read” with no response for days. After multiple runs in with no response I called the sales manager and expressed our concerns regarding the lack of communication and simple questions we had about the process of getting our Acadia. The Sales Manager listened and we felt like we had gotten somewhere with him until the end of the call when he said “ so do you want the car or not?” Sure left a sour taste in our mouth, but we proceeded on as we were given a new sales rep and we hoped this was just “one bad apple.” Jeff Schumann was by far one of the two best people we dealt with our entire experience. We were provided great service from him from the moment the hand over occurred through the purchase itself. We also dealt with Jeff Klade in the finance department who was great to work with, as well. No complaints there. While we were picking up our new car on a snowy Saturday in December, we were upsold on a protection plan from ECP called Auto Armor. At the time, it seemed to be a good investment on our newly purchased Acadia. The coating was applied before we even got to drive the Acadia for the first time. When we got home we noticed the AT4 badge on the rear deck lid was pretty crooked (issue #1) and there were a couple spots on the hood that seemed to be already peeling from the Auto Armor coat we had just put on in (issue #2). I texted Jeff and told him what we noticed and he told us to give the service department a call on the next Business Day as both of these issues at the time seemed like minor issues. We decided it was best to get these two issues fixed when we had our first oil change, as we do not plan to drive the car the entire winter and we lived an hour away. When I called to make the appointment (6-7 months after the purchase), I spoke to Coya Briggs and reminder her that the badge needed to be fixed along with the spots on the hood. Coya confirmed that we would have a badge and the spots would be addressed. My wife drove the hour drive to Zimbrick on our schedule appointment day to get the two issues resolved. Upon her arrival, the badge was not available as it had been “used on someone else” and the service representative that was supposed to look at the coating wasn’t in. So, she suggested that we make another appointment and they would call when the badge was in. She stated that these two issues would take a couple hours to complete. Once we got the call that the badge was in we made an appointment for a couple weeks later as we were on a summer vacation when they called. My wife took the morning off of work for the appointment and brought the car down. Like stated before, we were told these issues would take a couple of hours so that was our expectation. The badge was put on without a hassle. Sadly, my wife was informed by Garret Esse that after further review the coating could be fixed, but it would be a couple day max job. This didn’t work for us, as my wife was expected to continue to go back to work and how was she going to get home? They didn’t have a loaner car available for her use, so I would have had to make arrangements to leave work to drive an hour to pick her up. Obviously, this was less than ideal, and a third appointment was needed to fix our coating issue. Garret handed my wife a business card on the way out with his number highlighted and said to call when we were ready to make the appointment to fix the hood. When we called Garett to make the appointment we were put on hold a couple times, had to be called back a couple times, and finally were transferred to Kyle Dodge who was by far one of the rudest people we worked with this entire time. I told him my frustrations and he stated “I didn’t help you in the past so I can’t fix what occurred in the past.” At this point, I was floored by the service we had received and knew this final appointment would more than likely end in a nightmare and it did. Fast forward to the third appointment, they informed us they would need to look at the car again to see if they could fix it….even though they already told us at our second appointment that thy could. Kyle informed my wife that he already spoke to myself about this issue and that there was a good possibility they weren’t going to be able to fix it. After they looked at the car, they deemed it as bird and tree acid and they weren’t going to be able to fix it. Nor would the sales department consider this something that they would fix for us as the “charge was going to be too much for the sales department to eat..per Kyle Dodge.” MIND YOU…..we got the car in SNOWY DAY IN DECEMBER and drove it straight home and then it was stored for the winter (where we first noticed the spots.) We even mentioned our conversations with Jeff and the initial phone call to the service department the first business day after we drove the car off the lot. So now we are stuck dealing with ECP Auto Armor for a warranty on something we looked at as an investment to our car…..that ended up causing us a ton of headache and horrible customer service. The rude comments, the attitudes, the less than truthful communication between all parties at the dealership…overall a horrible experience. Unfortunately, we will never be doing business again with Zimbrick nor will either of our family members (our parents have bought multiple cars through Zimbrick). If you are looking for a dealership to provide excellent customer service through your entire process as a car owner…please do yourself a favor and look elsewhere…save yourself the nightmare we had to deal with More
by Jake Hebl
Other Employees Tagged: Jeff Schumann, Tom Smith , Kyle Dodge, Coya Briggs, Garett Esse
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