They did fine once I arrive, my concern was lack of
follow-up on messages left while trying to modify a set appointment. They went 0 for 2. Then I got ahold of someone that provided no help
follow-up on messages left while trying to modify a set appointment. They went 0 for 2. Then I got ahold of someone that provided no help
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by darren_bro
Verified Customer
Verified Customer
Service Price Transparency
Sep 03, 2025 -
Germain Lexus of Easton responded
Darren, I apologize for the lack of follow-up and any inconvenience this caused. We strive to provide attentive service, so it's disappointing to hear we missed the mark here. If there's anything further you'd like us to address or discuss, please feel free to reach out directly. Thank you, Grant Garrison - Service Manager - (614) 383-4177
Jeff was absolutely amazing with explaining every step of
the way! They are the best in business .
the way! They are the best in business .
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by Dhfultz
Verified Customer
Verified Customer
Service Price Transparency
Sep 02, 2025 -
Germain Lexus of Easton responded
Thank you for taking the time to review Germain Lexus of Easton! We love to hear you were in great hands with Jeff. It really means a lot to hear that you're happy.
Appreciate the professionalism and consistency of service
at each visit. I value working with same person for my car.
at each visit. I value working with same person for my car.
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by JETHROK11
Verified Customer
Verified Customer
Service Price Transparency
Aug 28, 2025 -
Germain Lexus of Easton responded
We’re delighted to hear that you appreciate our professionalism and consistent service at Germain Lexus of Easton. Thank you for your trust and loyalty! See you next time!
Great service….
service technician did exceptional job….kept me informed about problem.and how they were dealing with it
service technician did exceptional job….kept me informed about problem.and how they were dealing with it
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by Cathyjogo61
Verified Customer
Verified Customer
Service Price Transparency
Aug 26, 2025 -
Germain Lexus of Easton responded
Thank you for sharing your five-star experience at Germain Lexus of Easton. Keeping our guests informed every step of the way is one of our top priorities, and we're glad to hear that this was your experience.
Great customer service and service advisers.
Waiting area is clean and offers several complimentary beverages. Private space also available.
Waiting area is clean and offers several complimentary beverages. Private space also available.
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by wltucker2
Verified Customer
Verified Customer
Service Price Transparency
Aug 25, 2025 -
Germain Lexus of Easton responded
Thank you for sharing your review of our customer service team and waiting area - we are especially grateful for your support! We hope to welcome you back to Germain Lexus of Easton again soon.
The Service Department at GLE is TOP NOTCH.
The BEST I have ever had the pleasure of working with. Every member that I came into contact with was professional, knowledgeable, and dedicated to k
The BEST I have ever had the pleasure of working with. Every member that I came into contact with was professional, knowledgeable, and dedicated to keeping me intune with the status of my vehicle. I will definitely retune for my next service. WELL DONE!!!!
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by HFEUCHT
Verified Customer
Verified Customer
Service Price Transparency
Aug 25, 2025 -
Germain Lexus of Easton responded
Thank you for sharing your feedback about our Service Department! We look forward to welcoming you back to Germain Lexus of Easton. See you next time! Safe travels!
Jeff is a great guy he explained me everything and
suggested needed service! I am really happy!
suggested needed service! I am really happy!
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by MRATNASREE
Verified Customer
Verified Customer
Service Price Transparency
Aug 20, 2025 -
Germain Lexus of Easton responded
We are glad to hear that Jeff provided excellent service. Thanks for choosing Germain Lexus of Easton!
Kevin does a great job.
Attentive to all our needs. Very professional. Dealership is a great facility
Attentive to all our needs. Very professional. Dealership is a great facility
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by GUY_COLE
Verified Customer
Verified Customer
Service Price Transparency
Aug 20, 2025 -
Germain Lexus of Easton responded
We're thrilled to hear that Kevin provided attentive and professional service! Thank you for choosing Germain Lexus of Easton and sharing your positive feedback!
Great reception and great service.
Thank you for the great service and see you soon
Thank you for the great service and see you soon
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by dvassansi
Verified Customer
Verified Customer
Service Price Transparency
Aug 19, 2025 -
Germain Lexus of Easton responded
Thanks so much for the feedback. We look forward to your next visit to Germain Lexus of Easton!
Excellent customer service from the time I arrived.
Keep up the good work. Stephan R. Douglas , CEO Douglas & Associates Realty .douglasandassociatesrealty.com
Keep up the good work. Stephan R. Douglas , CEO Douglas & Associates Realty .douglasandassociatesrealty.com
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by srdrealtor
Verified Customer
Verified Customer
Service Price Transparency
Aug 19, 2025 -
Germain Lexus of Easton responded
Thank you, Stephan! We appreciate your confidence in our team! We look forward to seeing you again at Germain Lexus of Easton.
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