Jay Escobar | Page 194

How they operate I purchased a new vehicle for this dealership after traveling 2 hrs that ordeal was a nightmare. They told me about there great service. I was told wh I purchased a new vehicle for this dealership after traveling 2 hrs that ordeal was a nightmare. They told me about there great service. I was told when i scheduled my first service they would have a loaner ready for me. When i arrived it took them over 2 hours to get me a loaner. When the guy from the local rent a car told me to inspect my car when i pick it up im was puzzeled. They called me the next day and said car is ready. When i got to the dealer they told me to return rental. When i got back from rental i waited over a hour and they told me that they noticed a problem yesterday with the weather stripping and when removing windshield it broke. That car is not ready and they will call when ready. So i went to rental car place and got a loaner and drove back 2 hours. The next day i went to the dealer after they called, when i arrived they said car is almost ready. When they finally pulled car up i barely recognized the car it was so dirty. I drove off and saw tire indicater light was still on. So i decided to just take it home to my mechanic. When i told him about winshield he looked and told me it was never touched. So the paperwork said changed tire and winshield (under warrantee) yet nothing was done. So i am assuming manufacture pays without questions. Thats just plain dirty. More

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no parts ,poor service Bought 4 trucks from bayside in 2 years. Every repair done in the past has always taken an extremely long amount of time . This last repair I was told Bought 4 trucks from bayside in 2 years. Every repair done in the past has always taken an extremely long amount of time . This last repair I was told the truck needed a cooling fan assembly and they are on back order till the middle of January , approximately 2 months away .Can't run my business without trucks . While talking to the service dept. , I was put on hold several times for 15 minutes and then disconnected . When I finally got someone to talk to I was told there is no loaner or rental truck available ,that I would have to call dodge which turned out to be an even worse experience . I was given a case # and case manager which means nothing .They are never in .They say they will call back and never do . I had to take control of the situation . I found the part on Amazon for half the price and had it in one day and the next day put it in . 10 days later they call and say the part is in . Poor management and customer service . It appears that nobody cares . More

by amanda50 Verified Customer Verified Customer

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Satisfied Customer I've been a repeat customer with Bayside Chrysler now for around 11 years and have leased or bought 4 cars through Adeel Dar. The dealership and t I've been a repeat customer with Bayside Chrysler now for around 11 years and have leased or bought 4 cars through Adeel Dar. The dealership and the owner Alan have always been very attentive to any of my requests, be it pricing, financing or service. Adeel on my last transaction had me in and out of the dealership within 3 hours of my first interest in a new 2018 Cherokee. He met our price requirements, our car accessory and package needs and came up with Financing that was reasonable and he followed up with me after the sale. I knew all of my Fico and Financial info going in and these guys were 100% honest about my credit info and my financing options. Go to Bayside Chrysler if you need a new or used vehicle, know your situation and they will be more than fair and honest with you. For me that means a lot and has kept me coming back. I will be back in about 4 months for a 2018 Wrangler and I actually look forward to the car buying/leasing process now. More

by ONEMINDMUSICNYC Verified Customer Verified Customer

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The BEST Experience! Getting our new car and dealing with everyone at Bayside Chrysler was just great! From picking out our new car to picking it up.........everything we Getting our new car and dealing with everyone at Bayside Chrysler was just great! From picking out our new car to picking it up.........everything went better than perfect! More

by jonesbeach Verified Customer Verified Customer

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Good customer service I recently took my car for a oil change and to get new wipers for my jeep and even though the wait was long and price for the wipers was a little too I recently took my car for a oil change and to get new wipers for my jeep and even though the wait was long and price for the wipers was a little too expensive the interactions I had with Jay makes up for it.this guy is a class act.I always enjoy our interactions. He's very knowledgeable and professional. Jay always great customer service! More

by gabriel69 Verified Customer Verified Customer

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It is about being transparent. I never complained of anybody not being polite and I did mentioned that you made lots of efforts. But how can you explain that I was told that the veh I never complained of anybody not being polite and I did mentioned that you made lots of efforts. But how can you explain that I was told that the vehicle is ready and the engine light is off for 3 times while it is not ! I'd have appreciated an answer like we don't have what it takes to take care of that. My only complaint was when I complained at the first time that the vehicle is worse and undrivable while I brought it driving it. At this time the manager accused me of being rude ! More

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Hollywood Everybody at Bayside Jeep Dodhe Chrysler are great.From service to sales Profesional and polite.Allan Fasse and zookeeper Campinola have a great crew Everybody at Bayside Jeep Dodhe Chrysler are great.From service to sales Profesional and polite.Allan Fasse and zookeeper Campinola have a great crew who do a very professional job.Glad I picked this location for my purchase and service. More

by Bobby Hollywood Verified Customer Verified Customer

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Totally unsatisfied and frustrated I was called that the vehicle is ready and after I paid, I found that the vehicle is in worse condition than when I first brought it in, like the engi I was called that the vehicle is ready and after I paid, I found that the vehicle is in worse condition than when I first brought it in, like the engine was replaced with other worse engine. When I complained, the manager accused me of being nasty!! Then they told me that the bill contains a recommendation to replace one more part, they never told me before that it necessary for the repairs. Then after waiting for 10 days for the part, they called me yesterday that they need 2 more parts. 3 vehicle diagnosis and 13 days of delay and until now, they never told me when the vehicle will be ready!!! Never ever again Chrysler. More

by OMM99 Verified Customer Verified Customer

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Best auto service experience I have to say that do a really good job scheduling your service. I highly recommend to any one to ask for Jay. He make your whole day at the service a I have to say that do a really good job scheduling your service. I highly recommend to any one to ask for Jay. He make your whole day at the service a great experience More

by Ozzye Verified Customer Verified Customer

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Excellent Never liked dealing with car dealers before.. I felt they were dishonest, didn't trust anything they said; until I came to Bayside Chrysler.. My third Never liked dealing with car dealers before.. I felt they were dishonest, didn't trust anything they said; until I came to Bayside Chrysler.. My third time here. I found that they try to accommodate my requests as much as possible.. I dealt with a few people here, but Edwin Diaz, Robert Caballeros, Giovanni and Terry made things smooth for me.. In the service department, Jay is outstanding individual.. A successful company is measured by the people that work there.. More

by JT8PARK Verified Customer Verified Customer

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