Jason Ung

I brought my CRV in for a driveability issue and was diagnosed with a blown head gasket, a $5,000 repair. After the repair was completed, the car had the exact same issue. The actual cause turned out to diagnosed with a blown head gasket, a $5,000 repair. After the repair was completed, the car had the exact same issue. The actual cause turned out to be the turbocharger, which required an additional repair on top of what I had already paid. I want to be fair to Arbenz Anton, who I worked with directly. He was professional and was doing his job. However, when faced with a unique and unexpected circumstance, the process and decisions coming from leadership fell short of what was fair to the customer. I came to them relying on their expertise, and when their repair didn't resolve my original concern, the initial position was that I was fully responsible for both repairs. Despite Jason Ung being involved and Adam Denton serving as GM, no one stepped in to do right by me until I forced the issue myself. After nearly a month of Honda Corporate reviewing the situation, their proposal was only $1,000 off the head gasket repair. What made this even more frustrating is that had I accepted their offer, I would have still been responsible for the turbocharger repair on top of it. That was actually less favorable than what the dealership had already put on the table, which was covering the turbocharger repair entirely as long as I paid the original $5,000 head gasket repair. The resolution I ultimately accepted came from pushing back myself, not from Honda Corporate stepping in to do right by me. I'll be fair, car repairs aren't black and white and unforeseen things can happen. That's something I genuinely understand. But if I had one piece of advice for anyone bringing in a car with a complex or unclear issue: ask your technician upfront to explore all possible causes before committing to a repair. Understand that what they find may be a real issue but not necessarily the only thing contributing to your symptom. Ask specifically, 'If this fix doesn't resolve the symptom, what's next and who is responsible?' Get that conversation on record, document everything, and advocate for yourself early because the process won't always do it for you. More

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My experience was excellent. The management team including Arbenz and Jason were great. Arbenz is always very helpful. Clayton was also very friendly and helpful. The management team including Arbenz and Jason were great. Arbenz is always very helpful. Clayton was also very friendly and helpful. More

by lindacsilverman Verified Customer Verified Customer

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I appreciate the quick and friendly service and her follow up on the car’s status. follow up on the car’s status. More

by Pcowley Verified Customer Verified Customer

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Got an oil change and tire rotation and it only took about an hour or so about an hour or so More

by ejonhb Verified Customer Verified Customer

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Viviana was excellent, I didn't have an appointment and I wanted to buy 4 tires for my Honda CRV, she quoted me and I was done within 2 hrs and my car was washed. I only and always go to your location for se wanted to buy 4 tires for my Honda CRV, she quoted me and I was done within 2 hrs and my car was washed. I only and always go to your location for service on my Honda vehicles! Thanks for the great support Abel Velasco More

by av7id Verified Customer Verified Customer

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Very attentive as well as polite and gave quick service had my car ready in no time. had my car ready in no time. More

by ferndenise2324 Verified Customer Verified Customer

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I purchased my car at this dealer and since that time I have always had a great experience and the staff are very caring and dedicated to the customers. The best dealership and service department in the c have always had a great experience and the staff are very caring and dedicated to the customers. The best dealership and service department in the city. I would highly recommend this dealership. More

by Christinepyle30 Verified Customer Verified Customer

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John Le is the best service rep I’ve ever had at Honda. Someone needs to let him know he is awesome! Someone needs to let him know he is awesome! More

by Steve Verified Customer Verified Customer

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I have been going to this dealer ship for over 20 years. Benito Torres (the best service advisor) and his brother Javier Torres (excellent mechanic) still are the reasons we buy Hondas. We talk about other Benito Torres (the best service advisor) and his brother Javier Torres (excellent mechanic) still are the reasons we buy Hondas. We talk about other brands, but you can not beat the service at Norm Reeves Honda Huntington Beach. My car is running great, as always. Thank you Jason Ung for helping with the back up sensors question. More

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Clayton is always very helpful and will check the various messages I get from the dash. He always remembers my name and my concerns. I appreciate having him there to check on my car. messages I get from the dash. He always remembers my name and my concerns. I appreciate having him there to check on my car. More

by vegathecat Verified Customer Verified Customer

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