Viviana Saenz
Viviana Saenz at Norm Reeves Honda Superstore - Huntington

Viviana Saenz

Service Consultant

Norm Reeves Honda Superstore - Huntington

19131 Beach Blvd
Huntington Beach, CA 92648

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4.9
377 Reviews
4.9

377 Reviews

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377 Reviews of Viviana Saenz

April 01, 2026

Dealership Rating
Employee Rating

Friendly and helpful. The schedule was easy. The service advisor is very helpful, and the technician is very knowledgeable. More

by Jason.Ly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Viviana Saenz

April 01, 2026

Dealership Rating
Employee Rating

Car should have been cleaned after service. It came out dirtier than it went in. More

by Muradd
Service Communication
Recommend Dealer
No

Other Employees Tagged: Tony Lagos

Apr 01, 2026

Norm Reeves Honda Superstore - Huntington responded

Hi there, we're sorry to hear this. We totally understand the importance of a clean vehicle and regret that yours was returned to you in less-than-ideal condition. Please get in touch with our Service Manager, Jason Ung, at jason.ung@normreeves.com.

March 27, 2026

Dealership Rating
Employee Rating

As we walked in, Viviana Saenz was extremely courteous, Helpful and kind. Answered all of our questions and directed us to what we had to do and how to proceed. We really Loved her and the service we were More

by Jcfranco40
Recommend Dealer
Yes

Other Employees Tagged: Viviana Saenz

Mar 27, 2026

Norm Reeves Honda Superstore - Huntington responded

If there were an official Welcoming Committee handbook, Viviana would’ve written it. It's so great to hear how she took care of you from the moment you walked in, making everything feel easy and comfortable. We’ll be sure to share this with her!

March 17, 2026

Dealership Rating
Employee Rating

Consistently good service. This is why I don't mind driving further to get good service. Viviana is excellent and always tries to make it as convenient as possible for me to ge More

by Wadeandnancy86
Recommend Dealer
Yes

Other Employees Tagged: Viviana Saenz

Mar 18, 2026

Norm Reeves Honda Superstore - Huntington responded

Hi, Wade and Nancy. Consistency counts, and Viviana’s dedication keeps every visit top-notch. We’re glad it’s always worth your drive!

March 12, 2026

Dealership Rating
Employee Rating

Everyone I dealt with has been friendly, professional and competent. That is why I have remained loyal to the dealership for 22 years More

by Queenmartha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Le

Mar 16, 2026

Norm Reeves Honda Superstore - Huntington responded

Thank you for the incredible support, Martha! 22 years of loyalty means the world to our team. We’re honored to have been part of your journey for so long, and it’s wonderful to hear that our staff continues to provide the friendly and professional experience you deserve.

January 23, 2026

Dealership Rating
Employee Rating

Prompt, courteous, always keeps customer informed throughout the service. My Honda dealer of choice even though one closer to home. More

by Ivyalice
Recommend Dealer
Yes

Other Employees Tagged: Viviana Saenz

Jan 26, 2026

Norm Reeves Honda Superstore - Huntington responded

Ivy, even if there’s a closer option, a journey that ends with excellent service makes every mile worth it. We’re thrilled we could be your Honda destination, where your visit felt seamless and satisfying.

January 21, 2026

Dealership Rating
Employee Rating

Viviana was extremely friendly and communicative. My vehicle issues were dealt with quickly. I received a helpful inspection of my vehicle and received timely communication. More

by zacharylminer
Recommend Dealer
Yes

Other Employees Tagged: Viviana Saenz

Jan 21, 2026

Norm Reeves Honda Superstore - Huntington responded

We love a service visit that feels more like a good chat than a transaction. Viviana’s communication and attention to detail truly help set the tone, and we’re glad your visit reflected that.

January 13, 2026

Dealership Rating
Employee Rating

They identified the problem and kept me informed about the solution. I appreciate the shuttle to and from my home. More

by jennifer.simeta
Recommend Dealer
Yes

Other Employees Tagged: Viviana Saenz

Jan 14, 2026

Norm Reeves Honda Superstore - Huntington responded

Hi, Jennifer. When someone takes the time to explain the problem and keep you in the loop, it changes the whole experience. Adding a ride home on top of that is just good neighbor behavior. Thanks for letting us know how everything went!

January 01, 2026

Dealership Rating
Employee Rating

The wait was acceptable and the service is satisfactory. Thank you! The service costs are higher than Hardin Honda. They will need to come down before customers select Hardin's. More

by Badnguyen
Recommend Dealer
Yes

Other Employees Tagged: Viviana Saenz

Jan 02, 2026

Norm Reeves Honda Superstore - Huntington responded

Hi, thanks for the 5-star rating. We're glad you had a great experience with Viviana and are happy to address any questions about pricing.

December 27, 2025

Dealership Rating
Employee Rating

Wonderful. It's always great to have my car serviced there. I always bring my car to be worked on. More

by Vitomr2001
Recommend Dealer
Yes

Other Employees Tagged: Viviana Saenz

Dec 29, 2025

Norm Reeves Honda Superstore - Huntington responded

Your loyalty feels like being welcomed into a cozy little circle where your car is always treated like part of the family. Every visit is a chance for us to make sure your vehicle is happy and well cared for. We’re so glad you enjoy coming back and letting us take care of your car.

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