Jason Mertens
Jason Mertens at Russ Darrow Mazda of Greenfield

Jason Mertens | Page 5

Sales & Leasing Consultant

Russ Darrow Mazda of Greenfield

3520 S 108th St
Greenfield, WI 53228

Contact Me
4.9
66 Reviews

I am a husband and father of six with one Grandson. My wife and I have been married for 25 years now, and we look forward to another 25 years! I love to play golf, read Anne Rice novels, and to engage in good conversations. I believe that customer satisfaction is the core foundation of any business. If the customer is taken care of above and beyond what is expected, then everything else will fall into place.

Dealership Experience

8 yrs, 8 mos

Industry Experience

8 yrs, 8 mos

Specialties & Trainings

Dealer Rater Certified

Mazda Master Certified

View more specialties & trainings
4.9

66 Reviews

Write a Review

66 Reviews of Jason Mertens

May 26, 2018

Dealership Rating
Employee Rating

Worst dealership I have ever encountered. The sales guy was ok but management and finace is a xxxxing joke. They knew the vehical had a bad transmission and if i had not purchased an extended More

by Jazzywizkid
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Nic Distasio, Gary Woodward

Aug 15, 2018

Jazzywizkid responded

So I went back to the dealership and they basically did not want to help me. The private response to my review was nothing but lip service. To make a long story short they told me because my mechanic mentioned that I SHOULD talk to a lawyer they couldn't do anything for me. Because they heard the word lawyer. And the attitude of this fucking guy Nic was so rude nonchalant to my issues and semi aggressive. Unprofessional and a wanna be tough guy. Took a huge loss and i'm pissed every time I have to change a part not having to do with regular maintenance or wear and tear from their negligence to mention known faults. The SUV had no rear shocks and the system was bypassed/overridden so that the service air ride system would not illuminate on the dash. And since their service department changed the brakes they would have seen the bad shocks. I actually had the brakes replaced due to squeaking and that's when we saw it. The vehicle is unsafe to drive.

May 26, 2018

Russ Darrow Mazda of Greenfield responded

Thanks for your review. However, I have not dealt with you personally as I did not sell you a Cadillac. Please call me or stop in if you have any issues.

May 28, 2018

Russ Darrow Mazda of Greenfield responded

My name is Gary Woodward and I am the General Manager at Russ Darrow Greenfield Mazda. I would like to apologize for you unfortunate experience with our dealership. Please feel free to contact me thru email or by phone at the dealership. The number is 414-329-5800. I look forward to talking with you

May 28, 2018

Russ Darrow Mazda of Greenfield responded

I would be glad to call. Please give me your name so I can pull your purchase up and help out as best I can. Thanks

Jun 03, 2018

Jazzywizkid responded

I will give you a call. I have been back and forth to the dealership many times. Was promised things that didn't come to fruition so I gave up took the huge loss. The price was pretty bad for what I got. I am still repairing things on this vehicle. Torque converter replaced then upper and lower vlalve bodies replaced. out of pocket for oxygen sensors. Tires dry rotting and Vehicle was missing running boards and more. Been back to your dealership having it checked for issues immediately after buying it. Everything was fine and dandy when i was spending my money but after money exchanged hands customer service fell to crap and I was treated with a non shalunt attitude from people like I was wasting their time. But I sure wasted my money.

May 23, 2018

Dealership Rating
Employee Rating

Good Service at Russ Darrow Purchasing a car at Russ Darrow Mazda was a breeze. Our salesman, Jason M., was efficient, personable and very helpful. It took a little longer than e More

by mandk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 06, 2023

Russ Darrow Mazda of Greenfield responded

Thank you for the review

April 25, 2018

Dealership Rating
Employee Rating

Wonderful! I enjoyed working with Jason and the team, they were fun and on top of everything. I was in and out in no time LL More

by Llovely
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 06, 2023

Russ Darrow Mazda of Greenfield responded

Thank you for the review

April 10, 2018

Dealership Rating
Employee Rating

Excellent Service I love my new Mazda3. Everyone at the dealership is very kind and helpful. I took my car home for the first time and realized there was a scratch in t More

by danimehl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 06, 2023

Russ Darrow Mazda of Greenfield responded

Thank you for the review

April 09, 2018

Dealership Rating
Employee Rating

2017 Mazda6 Sport ~ Jill Sales Consultant Jason Mertens was professional, informative, knowledgeable & made me feel comfortable. He went the extra mile after the purchase to s More

by JillG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Alex Bergeson, Gary Woodward, Jacob Rolstad, Nic Distasio

Feb 06, 2023

Russ Darrow Mazda of Greenfield responded

Thank you for the review

April 04, 2018

Dealership Rating
Employee Rating

Quick and easy. Purchased our lexus a week ago. Phenomenal! Jason worked with us, and was a great help. Being at a Mazda dealership and lexus not being his strong p More

by Ilonakobbbyx
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Alex Bergeson, Nic Distasio

Feb 06, 2023

Russ Darrow Mazda of Greenfield responded

Thank you for the review

April 02, 2018

Dealership Rating
Employee Rating

Happy customer I have owned nothing but mazda for the past 10 years and always had a great experience with mazda. Whenever it was time to upgrade I have always gone More

by Dconner89
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 06, 2023

Russ Darrow Mazda of Greenfield responded

Thank you for the review

April 01, 2018

Dealership Rating
Employee Rating

Purchase of car was effortless We traveled over 90 minutes to see a car Darrow had on the lot. We were met by Jason who managed to squeeze his large frame into a small car for our More

by Car Lovers
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Feb 06, 2023

Russ Darrow Mazda of Greenfield responded

Thank you for the review

March 31, 2018

Dealership Rating
Employee Rating

First time buyer I came here to buy my first car. Such an awesome experience. All the staff did a great job helping me find a car that fit my needs! More

by Katie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Alex Bergeson, Nic Distasio

Feb 06, 2023

Russ Darrow Mazda of Greenfield responded

Thank you for the review

March 29, 2018

Dealership Rating
Employee Rating

Great Team If you want to upgrade your car and experience definitely go to Russ Darrow Mazda of Greenfield. Jason was very personable and the whole team provided More

by Jose & Tracy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Alex Bergeson, Nic Distasio

Feb 06, 2023

Russ Darrow Mazda of Greenfield responded

Thank you for the review

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