Jarrett Elder Sr.
Jarrett Elder Sr. at Toyota of Coconut Creek

Jarrett Elder Sr. | Page 98

Service Advisor

Toyota of Coconut Creek

5201 W Sample Rd
Coconut Creek, FL 33073

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4.8
1,824 Reviews
4.8

1,824 Reviews

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1824 Reviews of Jarrett Elder Sr.

March 25, 2022

Dealership Rating
Employee Rating

Took my two vehicles bought from this dealership for oil changes. Service manager saw my frustration about BoGo coupon and final cost. She only escalated, instead of resolving it. I was told the there is no More

by ASEENARINE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Shedrick Anderson

Apr 16, 2022

Toyota of Coconut Creek responded

Mr. Seenarine - I want to apologize for your frustrating visit. We strive to make the service process seamless and expect more for our longtime customers than what you've described. I'm very sorry. Please give me a call directly at your convenience so we can discuss what happened here together. Thank you, Norman Frantz - Service Manager - 954-545-6931

March 23, 2022

Dealership Rating
Employee Rating

Everything good, excellent service and fantastic staff, I would recommend to family and friends always More

by nsanabrian
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kurt Brosche, Norman Frantz, HENRY DELGADO, Chris Leporte, Oscar Vizcarra , Shedrick Anderson, Juan Diaz, Chris Kulazidis, Fred Mohi

Mar 23, 2022

Toyota of Coconut Creek responded

It really makes our day to hear you have such complete confidence in the Al Hendrickson Toyota team. Thank you for the kind words and recommendation - we're honored to have your support!

March 23, 2022

Dealership Rating
Employee Rating

Amazing service really good experience……. nice and fast service the employees is really professional and efficient More

by JDESINORD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kurt Brosche, Norman Frantz, HENRY DELGADO, Chris Leporte, Oscar Vizcarra , Shedrick Anderson, Juan Diaz, Chris Kulazidis, Fred Mohi

Mar 23, 2022

Toyota of Coconut Creek responded

It's excellent to know we're providing the exact type of service we strive for! Thank you for the feedback and for being an Al Hendrickson Toyota client!

March 22, 2022

Dealership Rating
Employee Rating

The service rep, Jarret Elder, was amazing. I was kept informed about the whole repair process. More

by EDMUND.HARTY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 22, 2022

Toyota of Coconut Creek responded

Edmund, thank you for the great review! We are thrilled to hear that you had such a successful service experience working with Jarret and the Al Hendrickson Toyota team. Drive safely, and we hope to see you back again down the road!

March 21, 2022

Dealership Rating
Employee Rating

Very nice service. Associate was friendly and very helpful and professional and smiling and courteous More

by scott@sunpowerdiesel.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kurt Brosche, Norman Frantz, HENRY DELGADO, Chris Leporte, Oscar Vizcarra , Shedrick Anderson, Juan Diaz, Chris Kulazidis, Fred Mohi

Mar 21, 2022

Toyota of Coconut Creek responded

Thank you for the great review, Scott! We are so glad to hear that you had such a successful service experience working with the Al Hendrickson Toyota team. Drive safely, and we hope to see you back again down the road!

March 21, 2022

Dealership Rating
Employee Rating

Team was good in getting vehicle serviced and provide in time.waiting room could do better More

by mahesh m
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 21, 2022

Toyota of Coconut Creek responded

Thank you for taking the time to review us! We are so thrilled to hear that you are confident in the Al Hendrickson Toyota team to get the job done. Drive safely, and we hope to see you back again down the road!

March 21, 2022

Dealership Rating
Employee Rating

Jarett is courteous, helpful, pleasant, a pleasure to talk to and the best service person I have the pleasure to know for several years. More

by PAULINEDOYLEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 21, 2022

Toyota of Coconut Creek responded

Pauline, thank you for the great review! We are proud to have Jarett on our team and happy to hear that he delivered such a successful service experience. Drive safely, and we hope to see you back again at Al Hendrickson Toyota!

March 20, 2022

Dealership Rating
Employee Rating

Everyone is so professional. They take the necessary time for the client. I found the car I need . More

by Gabriella
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 21, 2022

Toyota of Coconut Creek responded

Gabriella, thank you for the great review! We appreciate your support and are happy to hear that you found the right vehicle working with us. Drive safely, and we hope to see you back again at Al Hendrickson Toyota!

March 20, 2022

Dealership Rating
Employee Rating

Terrible service. ....i am not going to buy ag..i bought 7car pass 12 years.. More

by SAMSONG1960
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Kurt Brosche, Norman Frantz, HENRY DELGADO, Chris Leporte, Oscar Vizcarra , Shedrick Anderson, Juan Diaz, Chris Kulazidis

Apr 07, 2022

Toyota of Coconut Creek responded

We really do apologize that we let you down and hate to lose your business. I would like the opportunity to hear more about what transpired here so I can make sure these concerns are properly addressed and see if we can still help you out. At your convenience, please consider giving me a call. Thank you, Norman Frantz - Service Manager - 954-545-6931

March 20, 2022

Dealership Rating
Employee Rating

If their was a 0 star that's what they would get. the service manager is full of xxxx. The service advisors do whatever they want to your car,when you asked for him he said he can't do nothing. They c More

by Fatter27
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Apr 07, 2022

Toyota of Coconut Creek responded

Allow me to apologize for the trouble you've experienced with your vehicle repairs. We want our guests to rely on us for solutions and support, and I regret that your time with us hasn't better reflected that. I would appreciate a chance to look into the details of your visit and see what I can do to fix this situation for you. I can’t find your information based on this review so if you would like to discuss this further, please consider giving me a call. Best, Norman Frantz - Service Manager - 954-545-6931

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