Jarrett Elder Sr.
Jarrett Elder Sr. at Toyota of Coconut Creek

Jarrett Elder Sr. | Page 84

Service Advisor

Toyota of Coconut Creek

5201 W Sample Rd
Coconut Creek, FL 33073

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4.8
1,824 Reviews
4.8

1,824 Reviews

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1824 Reviews of Jarrett Elder Sr.

June 18, 2022

Dealership Rating
Employee Rating

Glad we have Jarrett Elder, he's definitely has the personality you would want in customer service. Very pleasant and I see why he always has a line and he's worth waiting for. now the bad is the the More

by james@schumaker.us
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 23, 2022

Toyota of Coconut Creek responded

Thank you for taking the time to share, James! We are glad to hear that you had a successful service experience working with Jarrett. With regard to the rest of your review, we apologize for any inconvenience regarding your gas tank levels and assure you that we will use this feedback to prevent this from happening in the future. Lastly, I would appreciate the chance to speak with you to see what more I can do to help make things right. If you are willing to discuss this further, please feel free to reach out. Best, Norman Frantz - Service Manager - 954-545-6931

June 17, 2022

Dealership Rating
Employee Rating

Professional, fast, great hospitality Jarett took great care of me in the service department he has great customer care skill More

by alexadaniel38
Customer Service
Friendliness
Recommend Dealer
Yes
Jun 17, 2022

Toyota of Coconut Creek responded

We are happy to hear that Jarett gave you such a great experience! Thank you for trusting Al Hendrickson Toyota with your business, we look forward to your next visit.

June 16, 2022

Dealership Rating
Employee Rating

Jarrett was amazing ! Great service thanks for everything. I walked in feeling down and be made my day ! More

by StephanieB
Customer Service
Quality Of Work
Price
Recommend Dealer
Yes
Jun 16, 2022

Toyota of Coconut Creek responded

Hi Stephanie - We are thrilled that you had such a positive experience with Jarrett and the team! Thank you for choosing Al Hendrickson Toyota and for stopping by to leave a review. Drive safely until we see you again!

June 15, 2022

Dealership Rating
Employee Rating

Returned to the dealer to examine some recent work done on car since it was making some noise. The Shop Foreman Ram Hanooman was extremely thorough, helpful & experienced to take the car on a series of tes More

by LAKISHA
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Ram Hanooman

Jun 22, 2022

Toyota of Coconut Creek responded

Thank you for the feedback, Lakisha. We are glad to hear that our team has thorough and helpful, but we're sorry you're still concerned with the state of your vehicle. Please let us know if we can do anything else to be helpful.

June 15, 2022

Dealership Rating
Employee Rating

Great service, customer satisfaction, customer relations, customer management, customer focus, handling customers appropriately, and general customer skills More

by m.julmist
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kurt Brosche, HENRY DELGADO , Shedrick Anderson, Charles

Jun 15, 2022

Toyota of Coconut Creek responded

Thank you for sharing your terrific review! We are happy to hear that you are a happy customer and we hope to work with you again at Al Hendrickson Toyota. Drive safely!

June 14, 2022

Dealership Rating
Employee Rating

The only issue was estimated wait time; at first I was told I could wait for a couple of hours but then I was told to just go home because he didn't know how long it would actually take to finish the serv More

by NAISHAMATALLANA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 27, 2022

Toyota of Coconut Creek responded

Thank you for your feedback. I apologize we couldn't provide a more accurate estimate on your service time and can certainly understand your frustration. I will pass this feedback along so we can work to improve going forward, but if you'd like to discuss this, please be in touch. I hope we can earn that fifth star on your next visit. Best, Norman Frantz - Service Manager - 954-545-6931

June 13, 2022

Dealership Rating
Employee Rating

Car was serviced excellent, very prompt, great communication however, extremely expensive. No issues with picking the car up. More

by OACASAS18
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 22, 2022

Toyota of Coconut Creek responded

Thank you for this review. We strive to keep our prices competitive and reflective of what we offer our residents, and it is disappointing that this was not better demonstrated in your experience. I would be happy to speak with you to see what more I can do to address this feedback. If you are willing, please feel free to give me a call. Thank you, Norman Frantz - Service Manager - 954-545-6931

June 12, 2022

Dealership Rating
Employee Rating

Great service, appointment was precisely on time, work done good, highly recommend to anyone else. More

by dm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 13, 2022

Toyota of Coconut Creek responded

Thanks for the 5-star review of us here at Al Hendrickson Toyota. We hope to see you next time!

June 12, 2022

Dealership Rating
Employee Rating

This service was at 75000 miles - oil change, ;tire rotation, checklist. Pretty straightforward. But I had to go back the following day because the mechanic had not properly tightened the oil drain More

by LARRY.DORETY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Jun 22, 2022

Toyota of Coconut Creek responded

Larry - we apologize for the experience and would like to speak to you. Please give me a call at your convenience. Thank you, Jessica Fernandez - Assistant to Chairman & CEO -954-545-6502

June 11, 2022

Dealership Rating
Employee Rating

Súper, no he sido atendido en un mejor lugar, mi próximo carro lo compraré allá More

by JUANKA680
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kurt Brosche, Norman Frantz, HENRY DELGADO, Chris Leporte, Oscar Vizcarra , Shedrick Anderson, Juan Diaz, Chris Kulazidis, Fred Mohi

Jun 13, 2022

Toyota of Coconut Creek responded

Gracias por la reseña, Juan! Es fantástico oír que tuvo una buena experiencia trabajando con nosotros. Apreciamos las cinco estrellas y esperamos volver a verle en Al Hendrickson Toyota la próxima vez!

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