Jared Neves | Page 11

Excellent experience with service department. The time quoted for service work and estimate provided were what was stated. No surprises. Professional and courteous. Thank you quoted for service work and estimate provided were what was stated. No surprises. Professional and courteous. Thank you More

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I’ve been buying cars from Falmouth Toyota for over 30 years. They have incredible service and treat people well. Over the years I worked with everybody in there. The ownership of the dealership is incre years. They have incredible service and treat people well. Over the years I worked with everybody in there. The ownership of the dealership is incredible Tom and Matt Murphy create a culture that Customer is actually number one and they will do anything to accommodate customers .. More

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Buying a new Tacoma here was seamless and outstanding. I live in Hyannisport, very close to Hyannis Toyota. I've not had a great sales or service experience there. Falmouth Toyota is worth the extra drive I live in Hyannisport, very close to Hyannis Toyota. I've not had a great sales or service experience there. Falmouth Toyota is worth the extra drive because I've never had a bad experience with either sales or service. Everyone treats you as if you are their only customer. From Matt, Amy, Ken, Taylor the customer is the most important part of their job. My wife and I have purchased a total of 4 vehicles from Falmouth Toyota and we see many more in our future. More

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2017 Toyota Corolla Purchase Connecting and communicated with Ray throughout this purchase, and unusual time, could not have been easier. This is the third vehicle we've bought f Connecting and communicated with Ray throughout this purchase, and unusual time, could not have been easier. This is the third vehicle we've bought from Falmouth Toyota, and we continue to have our first two vehicles serviced here as well! Everyone is always very friendly and helpful - looking forward to continuing our relationship with Falmouth Toyota in the future! More

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Top rate dealership. Very easy to work with. The service and sales departments are always there willing to lend a hand. I recommend them to everyone I come across and sales departments are always there willing to lend a hand. I recommend them to everyone I come across More

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Service Department Issues Brought the Highlander in for oil change two weeks ago. I had an appointment....took over 1-1/2 hrs for just an oil change. I'm old school so check Brought the Highlander in for oil change two weeks ago. I had an appointment....took over 1-1/2 hrs for just an oil change. I'm old school so check the oil level every couple weeks or so. Checked oil today and was down just a smidge went to top off and the filler cap was never tightened down. It was just resting in place on top of the valve cover ! Also found a black plastic splash shield under the car by front bumper hanging down not put back up correctly, Another visit in for oil change and bulb light out....oil change done 1.5 hrs later, left greasy hand palm prints on driver's side car door. Pulled away, stopped outside of their sallyport and checked to make sure buld was replaced. It wasnt...pulled right back into the sallyport had to wait another 1.5 hrs for bulb replacement. Another visit, in for oil change, and asked to top off tire pressures. Left 1.25hrs later and pulled out down the road, once at highway speed - BAM ! Hood came up slamming up three inches to last locking position ! Unnerving....pulled over, closed the hood properly and drove home. Checked tire pressure computer and they never topped off the air in the tires. Arrived home, popped the hood, checked to make sure oil change done properly and discovered a totally empty coolant overflow tank, windshield washer tank not topped off, greasy palm prints on drivers side door again. Recently had a code on dash computer screen stating to "Find a Dealership" Tire pressure system failure. Stopped in at 8am, no appointment as it appeared to be an emergency. Was told it would be a few hours. I said, well I have time to wait 2 hrs to replace tire sensor in the spare no problem. He then said again, well it could be a few hours, So I asked, what are you saying 3 or more hours ? He said, no telling what 9am will bring us ". Seriously ?!?! I'm there now and need help....Maybe the service advisor brings in a "magic 8 ball" to work for decision making. Incredible....That is and will be the last time I ever go here....Whats hard to understand is how such a "Google 5-Star Dealership" can actually have 5 stars....Well that's easy, between faking reviews and paying a company to make positive reviews for them, it's totally achievable....Judging from what I have read and researching those accounts, 70% of their reviews and accounts which authored by them/appear to be fake .....Sad. More

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every went great buying car I bought a new rav 4 buying exp. went great no problems but not to happy or not used to all changes in the new cars have owned Toyotas for past 20 ye I bought a new rav 4 buying exp. went great no problems but not to happy or not used to all changes in the new cars have owned Toyotas for past 20 years , More

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Only place I would buy a car on Cape Cod Have been dealing with Falmouth Toyota for 12 years. This is the second automobile purchased from them. They have been only ones who I allow to servic Have been dealing with Falmouth Toyota for 12 years. This is the second automobile purchased from them. They have been only ones who I allow to service my vehicles. Last car I purchased was 10 years ago and can you imagine I dealt with the same sales rep and sales manager as then. Dealing with the same service staff for over 12 years. Do not find that very often in today's business. They are never pushy and do not over sell. Pricing I feel was fair, but did not go to any other dealers as I only would deal with Falmouth Toyota. It was a very positive experience. As far as the Toyota brand is concerned, 10 years says it all. Vehicle is still running with no problems with only routine maintenance needed. I traded in an 18 year old Tacoma that still has plenty of life left but wife wanted a SUV. More

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Extraordinary service department and reasonably priced For 20 years I’ve worked with this service department for each of the Toyotas I’ve owned. Today I worked with Jared Neves and he was excellent; thoro For 20 years I’ve worked with this service department for each of the Toyotas I’ve owned. Today I worked with Jared Neves and he was excellent; thorough, patient and no ego. The team did a great job servicing the car and the pricing was spot on. They don’t overcharge their customers for service because they want to build a relationship so you come in and buy and service cars. Also they have great retention with their staff. Their set up is remarkable because you just drive in. The garage doors are automatic and superfast and immediately you are greeted. They have several waiting room areas so you can work quietly relax or enjoy TV. The Caliber of the experience at this dealership actually even exceeds what I’ve experienced in the cities. More

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Always a great experience! Over the past 28 years we have bought 8 vehicles from Falmouth Toyota. From Matt and his Dad to the sales floor to the mechanic in the shop , they a Over the past 28 years we have bought 8 vehicles from Falmouth Toyota. From Matt and his Dad to the sales floor to the mechanic in the shop , they are all professional and know their job. More

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