Jamie Avers

Holm Automotive Center Inc responded

Thank you for the truly outstanding review! We are absolutely delighted to hear that you find everyone at our dealership to be so friendly and helpful, and that you are always greeted with a smile. It is wonderful that Javin Welsh did an excellent job on your Buick's oil change in a very timely manner. We're also thrilled that our body shop exceeded your expectations after hail damage, making your Buick look brand new! Your commitment to purchasing several vehicles from us and your stated intention to always go here for your next one is the highest compliment we can receive. This loyalty confirms our dedication to Customer Care and being a Trustworthy partner for both sales and service. We are proud to have Gary Hasselman on our team and appreciate your recognition of him and our great people and great service! Sincerely, the Holm Automotive Team of Abilene

Holm Automotive Center Inc responded

Thank you for the fantastic 5-star review! We are delighted to hear that Steve Schiltz did a wonderful job on your oil change and that you appreciated the call back on your service. Your perfect 5-star ratings across all categories, including Service Communication, are a wonderful affirmation of our commitment to Customer Care and our value of Teamwork! Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Thank you for taking the time to provide your feedback. We genuinely apologize that the two-week lead time for your oil change appointment was not acceptable. We understand your frustration, and we take your comments about the wait time and the low rating for Service Time seriously. We are determined to reduce this inefficiency, and our leadership team is currently working to create a more robust lubrication team specifically to address and reduce these long lead times. We are glad to see that you rated our Workmanship and Service Communication positively. We will be sure to pass along your comments to Jamie Avers and Chuck Loader, and we appreciate your honest input as we continue to improve our scheduling and efficiency. Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Thank you, Gokstate23, for the excellent review! We are absolutely delighted to hear that Chuck and Jamie in our service department are a big reason why you continue to choose Holm as your go-to dealership. Their commitment to being accommodating and helpful truly demonstrates our core value of Customer Care. Your perfect 5-star ratings for Price Transparency, Workmanship, and Service Communication are a fantastic testament to their efforts to be trustworthy and provide high quality service. We will be sure to share your kind words with Jamie Avers and Chuck Loader. We acknowledge your 4-star rating for Service Time and are determined to continue improving our efficiency to earn a 5-star rating from you in the future. We deeply appreciate your continued business! Sincerely, the Holm Automotive Team of Abilene

Holm Automotive Center Inc responded

Thank you, SCHMITZ0, for the excellent 5-star review! We are delighted to hear that you experienced good and fast service with "no problems." Your perfect 5-star ratings across all categories confirm that our team is committed to our core values, particularly Customer Care and Teamwork, ensuring a smooth and efficient visit. We appreciate you recognizing Jamie Avers, Chuck Loader, and Lance Gentry! Sincerely, the Holm Automotive Team of Abilene

Holm Automotive Center Inc responded

Thank you for the excellent 5-star review! We are delighted to hear that everyone at the dealership is very courteous and that we take care of your issues in a timely manner. Your feedback affirming our high Workmanship and Service Communication with 5-star ratings reinforces our commitment to Customer Care and being a Trustworthy service partner. We appreciate you recognizing Chris Eckert, Jamie Avers, and Chuck Loader! We acknowledge your ratings for Service Price Transparency and Service Time, and we are determined to continue improving our processes to ensure we provide the best possible value and efficiency on every visit. Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Thank you for your incredible five-star review! We are truly honored to hear you consider the service department at Holm Automotive one of the best you have ever dealt with for your Corvette, Cadillac, and GMC. Your long-term loyalty and trust, along with your high praise for Chuck Loader, are the greatest compliments we can receive. Building meaningful relationships based on Trust and delivering top-tier Customer Care are our top priorities. We will certainly pass along your fantastic recommendation to Chuck and Jamie Avers. We appreciate your business and look forward to continuing to serve you for many years to come! Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Thank you for the wonderful five-star review! We are so pleased to hear that you find our team to be caring, proficient, and that we make customers feel important. Our mission is to create meaningful relationships, and your feedback about our friendly personnel and comfortable waiting area is a true testament to our core values of Concern for Others and Customer Care. We will be sure to share your kind words with Jamie Avers and Chuck Loader. We appreciate your business and look forward to your next visit! Sincerely, the Holm Automotive Team of Abilene.