Jamie Annese | Page 51

Took a tire that I requested to keep . Wouldn’t give it back. Xxxxxxxxxxx xxxx xx x. Xxx .x. X x x x x x s x s s s x x x back. Xxxxxxxxxxx xxxx xx x. Xxx .x. X x x x x x s x s s s x x x More

by FKEVINBUTLER Verified Customer Verified Customer

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From my first correspondence with Tom Berges, he did everything in his power to make the purchase of my car flawless. Top notch customer service. everything in his power to make the purchase of my car flawless. Top notch customer service. More

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Took my car in to be checked and also for a recall on my BMW door latches. After it was done my driver side window is not working correctly. My car now says window not initialized. Also they quoted me $4, BMW door latches. After it was done my driver side window is not working correctly. My car now says window not initialized. Also they quoted me $4,900 for a DSC ABS Module... I declined and got it repaired for $500 big difference. Need to call them to see if they can fix this issue of my drivers side window asap. Jamie the from service dept was very nice and professional. More

by J. Castro Verified Customer Verified Customer

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My wife and I have always been treated with care and fairly at the service department. They go the extra mile to address any issues and consider the cost factors as well. fairly at the service department. They go the extra mile to address any issues and consider the cost factors as well. More

by falconoctavio Verified Customer Verified Customer

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My instrument cluster left turn signal doesn’t work anymore on my 2015 BMW X5. The shop wanted to charge me $3300 to fix it. I decided not to pursue the repair. The shop still charged me $98 just to di anymore on my 2015 BMW X5. The shop wanted to charge me $3300 to fix it. I decided not to pursue the repair. The shop still charged me $98 just to diagnose the problem More

by S_AMBEWADIKAR Verified Customer Verified Customer

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Everyone is always so professional and fantastic to work with. I wouldn’t go anywhere else, ever. Plus, They truly care about quality service and doing the right thing. with. I wouldn’t go anywhere else, ever. Plus, They truly care about quality service and doing the right thing. More

by lulu.bowers Verified Customer Verified Customer

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Very professional I like the fact that they explain everything on what they find and I think the video for the mechanic is pretty cool Nice that they cleaned outside and inside of my car everything on what they find and I think the video for the mechanic is pretty cool Nice that they cleaned outside and inside of my car More

by ammartinsan Verified Customer Verified Customer

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Jamie is an awesome customer service person who makes it easy to do business with your dealership. You also have a pleasant environment for your customers. easy to do business with your dealership. You also have a pleasant environment for your customers. More

by Gfollstad Verified Customer Verified Customer

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Very timely process all employees were super nice and attentive to my needs especially Jamie she was outstanding I had purchased mats she made sure they were placed in the car by the service team and mad attentive to my needs especially Jamie she was outstanding I had purchased mats she made sure they were placed in the car by the service team and made sure all was perfect with my car . More

by katerinuh Verified Customer Verified Customer

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I recently bought a set of brand new tires and was told on two separate occasions that the tires came with warranty. Three weeks later, my tire alert came on and I discovered a nail in the tire. I schedul on two separate occasions that the tires came with warranty. Three weeks later, my tire alert came on and I discovered a nail in the tire. I scheduled an appointment to get the tire replaced under the assumption that I had a warranty. When I purchased tires I was told by Jaime the tires had warranty and when I schedule an appointment over the phone I was told again the same thing. When I arrived for my scheduled appointment, I was informed that my tires actually didn’t come with a warranty. Granted I did receive a voice mail, the afternoon prior to my visit. The Call must’ve came when phone was powered off because I did NOT receive a phone call or a missed call. Mind you I do not feel me not checking my voicemail within 12-24 hours warrants a complete pass of the misunderstanding. Every single time I have called to speak w service department, I NEVER get thru to anyone other than the receptionist. LITERALLY. I actually called to speak with Jamie last Thursday and STILL have not heard back. I think getting in touch with someone over there is probably a more difficult task than getting in touch with the POTUS. I purchased my tires under the assumption it came with a warranty. Mistakes are made, I get that, but the lack of remorse and owning up to a mistake is what bothers me the most. Jamie just sat there and DID NOT EVEN SAY SORRY. She Just gave me a quote for two new tires. I tried calling Brian Pelletier, but of course no answer. No shocker there.... I almost wanted to call bob murray. I handled the issue myself. This isn’t a complete reflection of my experience with service. Jaime has always done a great job working with me, and that is why my most recent visit comes to me as such a surprise. I never found the fact nobody answers a phone call, other than the receptionist, to be a problem until now. Never answering a call is just further frustration to my recent experience. I even had to ask Jaime if they can pump up my flat tire before I left. You would think they WOULD AT LEAST offer that since I drove 45 min to ferman BMW under the impression I was getting new tire. More

by Arubero24 Verified Customer Verified Customer

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