Jamie Annese | Page 46

Poor service and communication by the service advisor, Courtney. I asked for any service to be done as the dash light was on. Changed the oil and never asked me if I wanted any other service even though Courtney. I asked for any service to be done as the dash light was on. Changed the oil and never asked me if I wanted any other service even though I told them to do any service required. After they changed the oil and did th 27 point check, I got home and noticed the vehicle check light was on under vehicle status. Texted back and forth with Courtney and she told me that check was done as it cost $174 and most people are happy with the 27 point check. I would have done this as there is 35,000 miles on the care. Fast forward to a week later and my battery discharge light went on. Down to 27% which would have been picked up by the service that was not done. I got the battery changed out at the nearest dealership to me, Sarasota. No more Ferman. I could have been stranded if I had been on a long trip. Poor service and communication by the service advisor and assumptions rather than just telling me what my options were. Courtney's name is not on the service dept. list so I rated Jamie, who was my advisor on my prior visit, she did a good job. More

by Ruth from Manatee Verified Customer Verified Customer

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My appointment was excellent. Set upfor 9 to 12 o’clock. My appointment was excellent. Set up for 9 to 12 o’clock. All on time. My appointment was excellent. Set up for 9 to 12 o’clock. All on time. More

by PETE36 Verified Customer Verified Customer

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The best dealer ship in the world thanks to y’all I have a good car a good car More

by anyone0 Verified Customer Verified Customer

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My 550i is running better than ever! Great service as usual and the my car was ready quick, fast and in a hurry. usual and the my car was ready quick, fast and in a hurry. More

by elliottgrayjunior Verified Customer Verified Customer

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Good and efficient experiences with the service specialists Cesar and Jamie during service or repair visits specialists Cesar and Jamie during service or repair visits More

by SANBAGCHI Verified Customer Verified Customer

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Great service was done to my bmw 540i. Everything was very fast and professional. Thank you! very fast and professional. Thank you! More

by dauren_saporov Verified Customer Verified Customer

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Great visit, service associate Jamie Annese was most helpful in resolving my service and repair needs. helpful in resolving my service and repair needs. More

by wjpost Verified Customer Verified Customer

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Customer Service excellent. Snacks are fair add some fresh fruit. Waiting time is updated great customer Service i fresh fruit. Waiting time is updated great customer Service i More

by raverill379 Verified Customer Verified Customer

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The best! Jamie and everyone else there were super helpful and took great care of us. Thanks! helpful and took great care of us. Thanks! More

by DEDEZELIC Verified Customer Verified Customer

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Always world-class service! Jamie always follows up, doesn’t miss any items mentioned, circles back as stated and communicates as promised. doesn’t miss any items mentioned, circles back as stated and communicates as promised. More

by FERMANBMW0 Verified Customer Verified Customer

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