James Tan | Page 2
Maserati-Alfa Specialist jtan@criswellauto.com
Criswell Maserati - Alfa Romeo
19570 Amaranth Drive
Germantown, MD 20874
Maserati-Alfa Specialist (240) 252-5800 jtan@criswellauto.com James Tan came from Singapore in 1989 and has since made Maryland his home. He was a Sushi Chef before his interest in automobiles played a huge role in making automotive sales his career. Being fluent in English, Mandarin and a few other Chinese dialects has enabled James to better communicate with his clients and meet their needs. James' approach to his clients has always been with a strong work ethic, combined with sincerity and reliability. His choice of sports is swimming and badminton, while chocolate and a good movie always makes his day.
Read moreDealership Experience
7 yrs, 3 mos
Languages Spoken
English
Mandarin
99 Reviews
Write a Review99 Reviews of James Tan
February 05, 2023
We are discerning consumers, especially with automobiles (BMW brand loyalists for over 30+ years). We had choices from three Maserati dealerships in the DC metro area, but we decided to go out of our town (BMW brand loyalists for over 30+ years). We had choices from three Maserati dealerships in the DC metro area, but we decided to go out of our town in Virginia and chose Criswell Maserati in Germantown, Maryland. James Tan was the difference. He made our purchasing decision seamless and effortless. In short, James is a consummate professional who is a great listener and made earnest efforts to accommodate us. His in-depth knowledge of the Maserati brand and the Lavente Modena S was masterful and made our purchasing decision very efficient and stress-free. His communication was clear, he provided timely responses to our inquiries, and he was always respectful. Most importantly, my wife's experience on the day of pick-up was more than I expected, and that was priceless to me. I attribute this wonderful experience to James and his colleague, Krystie. Thank you, James and Krystie! More
Other Employees Tagged: Robert Buchanan, Krystie Zhang
January 07, 2023
Great customer service overall. James Tan was efficient, accommodating, with reasonable pricing for the Alfa Romeo Giulia. He was able to identify my needs, recognize my range, di James Tan was efficient, accommodating, with reasonable pricing for the Alfa Romeo Giulia. He was able to identify my needs, recognize my range, didn't play games, and was super transparent about the price breakdown. Thank you Criswell! More
January 02, 2023
Great customer service! I bought my Lavante through James Tan and had a superb experience. Thank you! The staff at Criswell Maserati of Germantown were all very nice and I bought my Lavante through James Tan and had a superb experience. Thank you! The staff at Criswell Maserati of Germantown were all very nice and professional to work with. Thank you so much for your patience in keeping you there after-hours to complete the sale! More
December 30, 2022
Family and I drove from Richmond VA just to visit this dealership as they had the specific make and model that I was looking for with all of the correct options. James was one of the most kind and underst dealership as they had the specific make and model that I was looking for with all of the correct options. James was one of the most kind and understanding Sales Specialist I have ever dealt with when buying a car. After a long trip up I-95 James made sure that me and my family were welcomed in a very kind manner and never once tried to force the sale. As I transitioned from James to Krystie for the finalization of the sale, the exemplary service continued. My family and I left, with my wife raving about their complimentary coffee, happy new owners of a fantastic automobile. However, the service and assistance from James didn't stop as we left. In the days following James made sure to reach out and make sure that we were getting the most out of our new car and answered multiple questions that came up along the way. When the day comes that I or my family need a new vehicle we will definitely be coming back to Criswell Maserati all thanks to James and Krystie. More
Other Employees Tagged: Krystie Zhang
September 21, 2022
Excellent customer service. They were willing to the distance to make sure we were happy. They were willing to the distance to make sure we were happy. More
Other Employees Tagged: Krystie Zhang
July 16, 2022
Very nice to deal with. Actually the best experience I've had buying a car. Actually the best experience I've had buying a car. More
Other Employees Tagged: Krystie Zhang
June 22, 2022
James Tan is a very patient person, he explains the prices well, he is very kind and sweet and gives you time to think and analyze things well, they are not like other Dealers who want to sell you forc prices well, he is very kind and sweet and gives you time to think and analyze things well, they are not like other Dealers who want to sell you forced because they already gave you information, I recommend it 100%, he knows I take all the time with us do not hesitate. visit this dealer and ask for James tan More
Other Employees Tagged: Krystie Zhang
June 04, 2022
My first contact with James Tan was via a text message he sent me in response to my inquiry regarding the 2020 AUDI Q5 Premium Plus I saw on the website of Criswell Maserati of Germantown. He did confirm th sent me in response to my inquiry regarding the 2020 AUDI Q5 Premium Plus I saw on the website of Criswell Maserati of Germantown. He did confirm that the car had the many outstanding options listed. He was very respectful and suggested that I come to see the car and do a test drive. I was very busy during the following two weeks, but after a gentle reminder from Robert Buchanan, General Manager of the Criswell Maserati dealership, I made an appointment with James Tan to see the car. He took the time to explain many of the car’s features and to answer my questions, after which he gave me the opportunity to test drive it. The car appeared to be in excellent condition. I researched the price of similar cars and used this as a basis for a reasonable offer, which was promptly accepted. The next day, we went through the formalities of the sale, and I drove away with a superb car at a very good price. I was very pleased with my interaction with James Tan, and I liked his polite, no-pressure style. More
Other Employees Tagged: Robert Buchanan
May 24, 2022
My son and I had a great experience working with James Tan to purchase a used car. He is one of the most professional car sales people I have ever worked with. James was always quick to respond to my mes Tan to purchase a used car. He is one of the most professional car sales people I have ever worked with. James was always quick to respond to my messages throughout our negotiations. More
Other Employees Tagged: Robert Buchanan