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James Stecker
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James Stecker | Page 24
Service Advisor
Jim Ellis Buick GMC Mall of GA
3600 Buford Drive
Buford, GA 30519
241 Reviews
Dealership Experience
6 yrs, 10 mos
Industry Experience
9 yrs, 3 mos
241 Reviews
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241 Reviews of James Stecker
April 24, 2018
Oil change and tire pressure check Just in for an oil change and tire pressure check. Everything was completed fine. I would recommend this dealership to anyone. They were able to get m Just in for an oil change and tire pressure check. Everything was completed fine. I would recommend this dealership to anyone. They were able to get me in the same day I called. More
by FASTLANETP
Verified CustomerOther Employees Tagged: Kristin Buffington
Helpful 
April 20, 2018
Took way too long I had 4 tires, balancing, and alignment. Throttle body and cabin filter. I inquired about a ride home as I only live 2 miles from this dealership. I had 4 tires, balancing, and alignment. Throttle body and cabin filter. I inquired about a ride home as I only live 2 miles from this dealership. I was told yes. I was approached a few minutes later and told the work would only take about about an hour and a half and would I be willing to wait. I said yes. The job ended up taking 3 hours 45 minutes. This is inexcusable. You crossed the line Jim Ellis. I will never be back. More
by MBOKNECHT
April 19, 2018
Just Great. Everyone was wonderful Everyone is great, from reception to sales and service. They make you feel very comfortable and they show how well they know their products. Thank Everyone is great, from reception to sales and service. They make you feel very comfortable and they show how well they know their products. Thank you More
by PAULGALEAZZIJR
Other Employees Tagged: Alan Cavell, Dee Hong, Jeff Ryberg, Rebecca Tipton
April 17, 2018
Basic Service 2016 Tahoe in for basic service. James Stecker Service Consultant, took my service call as Jessica was not there and was filling in at your Volvo shop 2016 Tahoe in for basic service. James Stecker Service Consultant, took my service call as Jessica was not there and was filling in at your Volvo shop. James jumped in and helped to correct some paperwork and got me in and out within his original time frame. EXCEPTIONAL EFFORT on his part. Very professional, helpful, and friendly. More
by ableonlake
April 17, 2018
Fiallure to answer important questions I have been going to Jim Ellis for over long period of time for oil changes and recalls. I have always asked them if there was any scheduled maintena I have been going to Jim Ellis for over long period of time for oil changes and recalls. I have always asked them if there was any scheduled maintenance needed on my vehicle and the answer was always no. I then ask them to check my brakes and they told me that I needed new rear brake calipers, truck has less than 60K on it, and it needs rear calipers. They then inform me that I need an air cleaner, cap filter, wiper blades break fluid change and new tires. Now I understand that I need tires just not right now. The total bill was over $2K I asked the service guy why I was not informed about the brake fluid change need at 30K miles and he said he was sorry and offered my a Maintenance warranty program. So basically they did not inform me of any required maintenance with the intent on selling me a warranty service program... NOT COOL JIM ELLIS. I will not be back to your dealership and will never consider buying a vehicle from you............... Very Dissapointed More
by RGAFFNER
April 10, 2018
very satisfied scheduled service for oil change & overall inspection prior to long trip to Alaska this summer. Only problem -- service windshield label was not upda scheduled service for oil change & overall inspection prior to long trip to Alaska this summer. Only problem -- service windshield label was not updated. Everything else seems to be OK. More
by CWMILLAR
April 09, 2018
Had great service. Thank You Had great service. Just purchased the car recently, staff was helpful on setting up On Star and blue tooth. Brought the car in for service in emissio Had great service. Just purchased the car recently, staff was helpful on setting up On Star and blue tooth. Brought the car in for service in emissions. More
by TIMMYPOLZIN
Other Employees Tagged: Jessica Walter
April 06, 2018
Quick Service Fast, reliable service with a down -home feel. Service Consultant was through in his explanation and realistic in time to complete the servjce. Great Fast, reliable service with a down -home feel. Service Consultant was through in his explanation and realistic in time to complete the servjce. Great jod. More
by THIGPEN71
April 05, 2018
Oil Change Had an appointment for 1;00 PM arrived 3 hours early and they never missed a beat. I was in and out in very quickly. Great customer service. Had an appointment for 1;00 PM arrived 3 hours early and they never missed a beat. I was in and out in very quickly. Great customer service. More
by YOUNGHLY
April 04, 2018
Service work required Very prompt service. James was very helpful and diligent. I would not hesitate to return for future service. I would also highly recommend this dealer Very prompt service. James was very helpful and diligent. I would not hesitate to return for future service. I would also highly recommend this dealership to Family and friends. More
by MDKELLEY77
