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James Reeder
James Reeder at Claremont Toyota
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James Reeder

Service Client Care Manager

Claremont Toyota

601 Auto Center Dr
Claremont, CA 91711

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4.8
22 Reviews
4.8

22 Reviews

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22 Reviews of James Reeder

May 12, 2024

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Employee Rating

Good 👍 as long as you don’t send me another survey, thank you very much, good bye More

by HERMAN.JUSTINIANO58
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Recommend Dealer
Yes
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May 13, 2024

Claremont Toyota responded

We're glad you had a quality service experience recently and we look forward to providing you with a 5-star experience at your next visit. Hope your Toyota is treating you well. Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

May 11, 2024

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Employee Rating

I never received a phone call to let me know that my vehicle was ready. I finally called and was told that the truck was ready. I never have had this problem before and I wasted several hours waiting. More

by RICSUENIC
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tony Sanchez

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May 13, 2024

Claremont Toyota responded

Your time is valuable and it's important you are not left waiting like this. We appreciate you bringing this to our attention and would like to learn more about when your vehicle was here for service, so we can address this properly with our team and make sure we're communicating efficiently with our guests. Please contact us when you have a moment to speak. We look forward to hearing from you. Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

May 11, 2024

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F A S T a n d F R I E N D L Y, More

by MILTONTONG
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tony Sanchez

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May 13, 2024

Claremont Toyota responded

Hi Milton, thank you for the great feedback! We're thrilled to hear that you had a fast and friendly experience with us. Your satisfaction is our top priority and we look forward to providing you with excellent service in the future. Thank you for choosing us! Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

May 09, 2024

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Excellent service by caring representatives. The representatives make all the difference with their interest to help the customer save money. More

by LOURDESUSA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tony Sanchez , Bernie Calderon, went out off his way to help me save. Excellent Service!!!!

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May 10, 2024

Claremont Toyota responded

Hi Lourdes, thank you so much for your kind words! We are happy to hear that our representatives were able to provide you with excellent service. We truly appreciate your feedback and look forward to serving you again in the future. Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

May 01, 2024

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They have it running like a well oiled machine. .they get in you in and keep you posted and get you out within a timely manner. Very friendly and they have free water or sodas while you wait. I don’ More

by JCTAYLOR91
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Workmanship
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Recommend Dealer
Yes
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May 02, 2024

Claremont Toyota responded

JCTAYLOR91, thank you so much for your glowing review! We're thrilled to hear that you had a positive experience with us. Providing excellent service in a timely manner is always our goal, and we're glad that you enjoyed our complimentary refreshments. We look forward to seeing you again soon! Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

May 01, 2024

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Great Service! Very happy with the work that was done on my vehicle and the professionalism of everyone involved. More

by SOFIA2487
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tony Sanchez , Armas, Oscar

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May 02, 2024

Claremont Toyota responded

Hi Sofia, thank you for your kind words! We're thrilled to hear that you had a great experience with our service and team. We appreciate you taking the time to share your feedback and look forward to serving you again in the future. Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

April 30, 2024

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Very professional I like they took care of the recall same day of service Thanks More

by LLIRA77
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Workmanship
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Recommend Dealer
Yes
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May 01, 2024

Claremont Toyota responded

Hi LLIRA77, thank you for your kind words! We are thrilled to hear that you had a great experience with our service team. Providing efficient and professional service is always our top priority. We appreciate your feedback and look forward to serving you again in the future. Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

April 30, 2024

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Employee Rating

I very love this dealer , they servi Very good, anh make vey fast, about only 40 minutes finish More

by GIAPNGUYENDUCPHU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Juan Munoz

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May 01, 2024

Claremont Toyota responded

Thank you so much for your positive review! We're thrilled to hear that you had a great experience with us and that our service was fast. We appreciate your feedback and look forward to serving you again in the future. Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

April 30, 2024

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Employee Rating

Arrived on time and my car was taken to get serviced right away. They have completed my service at the quoted time. More

by Stephanie Marte
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tony Sanchez

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May 01, 2024

Claremont Toyota responded

Hi Stephanie! Thank you for taking the time to share your positive experience with us. We're glad to hear that your car was serviced promptly and efficiently. We appreciate your feedback and look forward to serving you again in the future. Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

April 24, 2024

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Employee Rating

Great experience, fast and easy I don’t have any complaints… I will be returning soon for my next service on my truck More

by ESCOBALFABRIZIO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tony Sanchez

Helpful
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Apr 25, 2024

Claremont Toyota responded

Hi ESCOBALFABRIZIO, thank you for sharing your positive experience with us! We are thrilled to hear that you found our service fast and easy. We look forward to welcoming you back for your next truck service. If you ever need anything, feel free to reach out. Thank you again! Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

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