James Merendino
James Merendino at Fred Anderson Toyota

James Merendino

Sales Manager

Fred Anderson Toyota

9101 Glenwood Ave
Raleigh, NC 27617

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9 Reviews
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9 Reviews

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9 Reviews of James Merendino

May 12, 2026

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Employee Rating

Do not go to this dealership for anything. They will send you the wrong vehicle sticker and then do nothing to compensate you, lie about financing, wheel upgrades, and then not log your inspec More

by Truth
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Junior Hayes

May 12, 2026

Fred Anderson Toyota responded

I'm disappointed to read this review and learn your trust was tarnished. We hold our team to a high standard of professionalism and never intend to mislead our customers. I would certainly like to look into this situation further, but need some more information first. Would you please give me a call so we can review this together? Thank you, Sean Mehaffey - General Manager - (919) 571-5073

May 13, 2026

Truth responded

I forwarded you the email when your Sales Manager, James Merendino, offered nothing at all except to confirm I was right about the financing. He said I can come back to redo the loan, when it was already done. Too little, too late. Nobody responded to me during the entire process from the parts department, or the financing department after calling them multiple times leading up to picking up the 4Runner. The salesperson was so lackadaisical, and could not confirm he could get me the upgraded wheels until the day I was picking it up even though this was made clear a month before, but all he kept saying is I have to talk to my parts guy. Meanwhile, I called Rocky Mount Toyota, and while on hold they told me they can get me the upgraded wheels. Then I went back to my salesperson and they tried to offer the $3,200 XP off road package that comes with the wheels I wanted but also Nitto Grapplers. Another shady sales tactic, as those tires are rated worse offroad than the stock Falken Wildpeak tires. Nobody responded about the trade in price and then when showing up with a car max quote of $2,900, you gave me $1,000. The vehicle sticker clearly showed a moonroof, and you just said it was a mistake and didn't offer anything for that very big mistake. Then I actually gave you another chance by bringing it in for service this past weekend. On the service call in your system it said, routine maintenance, state inspection, and the recall on the front spoiler. Also, I asked if they could please stop Sirius from popping up on my screen since I have not had a subscriptions for months. This was a planned appointment for weeks. My service guy had no idea about the recall, and as a result you didn't have parts. They still took the spoiler off and then put it back on damaged with it hanging off the bottom with it ripped apart from 3 screws. Talk about a safety hazard. You also forgot to do the state inspection, and apparently nobody knows how to remove Sirius from a vehicle. Don't put it on the new vehicles if you have no idea how to get rid of it, and somebody in service said it was hardwired so it will be there forever. That is completely ridiculous and unacceptable. So your service team completed one of the four things on the service ticket. Why put in on the service ticket if nobody actually performs the services requested? You were aware of there being issues, and you didn't respond. I even emailed you 15 days after forwarding the original email thread, and you still didn't respond. You are only concerned now because I left a public review.

January 04, 2025

Dealership Rating
Employee Rating

Tim was great. He found the car with the features I wanted and never tried to get me to purchase another car with additional features. The car was setup and ready More

by H King
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tim Williams

Jan 06, 2025

Fred Anderson Toyota responded

Hi, we truly appreciate your honest feedback of Fred Anderson Toyota of Raleigh. Please reach out to us so we may identify ways to improve your experience.

July 19, 2024

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Employee Rating

I had a great car buying experience. Carl and Jimmy and the rest of the team made it seamless and enjoyable! More

by Chris Bell
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jul 20, 2024

Fred Anderson Toyota responded

Hi Chris, thank you for your kind review; we are happy to pass along your comments to the team here at Fred Anderson Toyota of Raleigh!

May 11, 2023

Dealership Rating
Employee Rating

Writing another review as they finally got their profiles here. Thanks you guys so much again for helping buy my new Tacoma after what transpired between me and the other guy (I’m already sick of mentioning More

by Blaklox
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Carlos Espinal Diaz , Omar Lateef

April 20, 2023

Dealership Rating
Employee Rating

Great buying experience, salesman Carlos Espinal Diaz was personable, efficient & responsive! He let me know when my preferred model was due at the dealership & got me into a test drive the same evening it a More

by csull12983
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Carlos Espinal Diaz

February 25, 2022

Dealership Rating
Employee Rating

Great experience! Duane was great to work with and was very professional. Will highly recommend them! More

by juliaastiner
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Duane Watts

Feb 26, 2022

Fred Anderson Toyota responded

Hi, we here at Fred Anderson Toyota of Raleigh are very happy to have provided you with such a positive experience! Please don't hesitate to reach out to us if there's anything more we can do!

February 09, 2021

Dealership Rating
Employee Rating

The experience at Anderson Toyota was first rate from start to finish. We came in one afternoon and met with Ricardo Morales. He was knowledgeable and professional and got us into a test drive in a few m More

by Happy Raleigh Toyota buyer.
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Daniel Queen , Ricardo Morales

Feb 11, 2021

Fred Anderson Toyota responded

Hi, thank you for your kind review; we are happy to pass along your comments to Ricardo here at Fred Anderson Toyota of Raleigh! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

April 29, 2020

Dealership Rating
Employee Rating

VERY NICE EXPERIENCE ALL THE STAFF WAS GREAT. RICARDO AND JIMMY WERE VERY HELPFUL AND UP FRONT WITH ALL INFORMATION. IT FELT LIKE I WAS DEALING WITH FRIENDS WHEN PURCHASIN More

by BIGGIE_FRY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Larry Pickett , RICARDO MORALES

September 27, 2019

Dealership Rating
Employee Rating

Fred Anderson Toyota Dealership 👍 My husband and I had a wonderful Experience at Fred Anderson Toyota. Frank Haidar, our sales professional was terrific. He found the car of our dream More

by Magnum
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Hardy , Frank Haidar

Oct 22, 2019

Fred Anderson Toyota responded

Thank you for the 5 star review! We are thrilled to hear that Frank provided you with excellent customer service! We greatly appreciate your business and taking the time to share your experience on DealerRater!

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