James Lauman
James Lauman at Audi Allentown
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James Lauman

Service Advisor

Audi Allentown

4725 Hamilton Blvd
Allentown, PA 18103

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4.9
297 Reviews
4.9

297 Reviews

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297 Reviews of James Lauman

May 16, 2024

Dealership Rating
Employee Rating

Super easy. The text communications with the accompanying narrated videos were really helpful. I knew exactly what as going on at every turn and was able to aut More

by JBR0
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Recommend Dealer
Yes

May 15, 2024

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Great customer service. . work done on time and efficiently. Got appointment exact time needed. Made sure I was satisfied. More

by MJDIORIO
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Recommend Dealer
Yes

Other Employees Tagged: Nate Krick, Sijade Cromartie

May 15, 2024

Audi Allentown responded

Thank you very much for such a great review, MJ! We work very hard to make sure that we are offering the best experience. So happy to hear that our commitment was clear with you!

May 15, 2024

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Employee Rating

When I got there I was welcomed immediately. I drive into the bay and was shown to the desk while all the paperwork was ready and explained what will happen. I sat down in a very comfortable en More

by KEVIN_WILSON92
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Recommend Dealer
Yes
May 16, 2024

Audi Allentown responded

Thank you for taking the time to leave a review of your experience with our service department. We strive to maintain the highest level of customer service and are glad to hear it was reflected in your visit.

May 14, 2024

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Very efficient check in and checkout. Videos from technician were great. All required work completed. More

by PAF2200
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Recommend Dealer
Yes

Other Employees Tagged: Nate Krick, Sijade Cromartie

May 15, 2024

Audi Allentown responded

We're so glad to hear it! Thank you for the great review, Paf! We're always here to help if anything else comes up!

May 13, 2024

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Always friendly, prompt with any work on my car, clean, courteous. and aim to please the customer. More

by JEISENHARD1129
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Recommend Dealer
Yes
May 14, 2024

Audi Allentown responded

Thanks Jeisenhard, for the 5-star review. We are happy that you are happy. We are looking forward to your next visit. Whether you want to get an oil change, tire rotation, wheel alignment or any other tire and auto services done, remember we are here to help.

May 09, 2024

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Tyler and the other staff at Audi Allentown take great care of me and my S4. They’re always a pleasure to work with! More

by matthewpaullehman
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Recommend Dealer
Yes

Other Employees Tagged: Tyler Pilz

May 09, 2024

Audi Allentown responded

Thank you very much for such a great review, Matthew! We work very hard to make sure that we are offering the best experience. So happy to hear that our commitment was clear with you!

May 08, 2024

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Pleasant atmosphere, everyone is helpful and very polite. The dealership exudes professionalism and cleanliness. I am very appreciative of the loaner program as well. More

by EGONZA34
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Recommend Dealer
Yes

Other Employees Tagged: Nate Krick, Sijade Cromartie

May 09, 2024

Audi Allentown responded

We are so glad to hear this, Egonza! From Sales to service, making sure our customers are happy is our top priority. Thank you so much for sharing.

May 07, 2024

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Employee Rating

Overall I was happy with the work performed. I was not happy with not getting my tire. I had a fairly new tire that was supposed to be kept for me. I’ve heard nothing from the service department More

by DERWALKER
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Recommend Dealer
Yes
May 08, 2024

Audi Allentown responded

Thank you for the kind review regarding our service department, Derwalker. We apologize for not getting back to you regarding your tire. Please reach out to our team at (888) 709-1467 as they will be able to assist you!

May 03, 2024

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Employee Rating

Absolutely, here's a draft for your review: --- I recently had my 2012 Audi A7 detailed at Audi A8 Allentown, and I must say, they did an outstanding job. The car looks as stunning as the day I drove More

by alisababy
Service Price Transparency
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Recommend Dealer
Yes
May 07, 2024

Audi Allentown responded

Thanks Alisa, for the 5-star review. We are happy that you are happy. We are looking forward to your next visit. Whether you want to get an oil change, tire rotation, wheel alignment or any other tire and auto services done, remember we are here to help.

May 02, 2024

Dealership Rating
Employee Rating

Tyler is a fantastic rep very helpful and knowledgeable about older rs5 Audis - he’s a great asset for ciocca More

by TBALSHI
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Recommend Dealer
Yes
May 07, 2024

Audi Allentown responded

Thank you so much for the wonderful review, Tbalshi! Tyler and our team really appreciate it! Let us know if we can help with anything else!

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