James Lanzo
James Lanzo at Liberty Honda
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James Lanzo

Service Advisor

Liberty Honda

71 W Service Rd
Hartford, CT 06120

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4.8
165 Reviews
4.8

165 Reviews

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165 Reviews of James Lanzo

May 28, 2024

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Employee Rating

Very professional was fixed in a day after a highway breakdown seemed expensive, but grateful.. More

by Johnjinko
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 29, 2024

Liberty Honda responded

Thanks for sharing your thoughts about your experience with Liberty Honda. We appreciate your business and hope to see you again soon!

May 25, 2024

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Employee Rating

They never found the problem so fixed it my self they took the crv out three times and never fount out wht was the problem More

by carlosamoreno85
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Recommend Dealer
No
May 30, 2024

Liberty Honda responded

Thank you for bringing this to our attention, Carlos, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

May 24, 2024

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Great service really great the best excellent reviews great service great service great service great service More

by Jarrod cansda
Service Price Transparency
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Recommend Dealer
Yes
May 29, 2024

Liberty Honda responded

Thanks for sharing your thoughts about your experience with Liberty Honda. We appreciate your business and hope to see you again soon!

May 23, 2024

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Employee Rating

Good deals knowledgeable and friendly people thank you for everything I love this place will definitely go back again More

by Ramzanm977
Service Price Transparency
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Recommend Dealer
Yes
May 28, 2024

Liberty Honda responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

May 07, 2024

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Always helpful, nice, and answers all questions! Done business with them for years very happy with Honda. More

by Crystalg
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Recommend Dealer
Yes
May 07, 2024

Liberty Honda responded

Thank you, Crystal! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Liberty Honda.

May 07, 2024

Dealership Rating
Employee Rating

Sales owrsone was a good spanish associte he understood my availability and showbmevcar but carcwas not my rangevivtoldbhim if car comes let me know.i yavevmy phone no That it More

by atulvaidya25#
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Recommend Dealer
Yes
May 09, 2024

Liberty Honda responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Liberty Honda.

April 25, 2024

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Employee Rating

Brenda was a pleasure to work with and made sure she communicated with me immediately when my vehicle was ready. More

by CATRINA271
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Recommend Dealer
Yes
Apr 26, 2024

Liberty Honda responded

Thanks, Catrina, for sharing your thoughts about your experience with Liberty Honda. We appreciate your business and hope to see you again soon!

December 26, 2023

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Employee Rating

The dealership is clean and the staff is always friendly. I will be returning to the dealership for future appointments. More

by DAWNCHANDLER67
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Recommend Dealer
Yes
Dec 26, 2023

Liberty Honda responded

Thank you for your very kind review, Dawn. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Liberty Honda.

November 27, 2023

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I was impressed with Liberty Honda's staff when I was shopping for a car for my wife which was a new 2006 Honda civic and I asked the salesman at the time what if I buy a 2006 Honda pilot as well was giv More

by mowchan13
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Nov 27, 2023

Liberty Honda responded

Congratulations on your new vehicle and thanks for sharing about your experience with Liberty Honda. We appreciate your business and hope to see you again soon!

November 27, 2023

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Employee Rating

The service from this dealership is horrible. I went in for cabin leak the had me replace the windshield which did nothing. When I bought it back they "tested for the leak" and were rude and unhe More

by jegli5826
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
No
Nov 30, 2023

Liberty Honda responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

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