James Krauss
James Krauss at Scranton GMC of Vernon

James Krauss

Service Advisor

Scranton GMC of Vernon

777 Talcottville Rd
Vernon, CT 06066

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4.8
39 Reviews
4.8

39 Reviews

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39 Reviews of James Krauss

March 30, 2026

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Employee Rating

James did great job explaining the work that was going to be done. Will definitely be back. More

by Rrtdie
Service Price Transparency
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Recommend Dealer
Yes
Mar 30, 2026

Scranton GMC of Vernon responded

It’s great to hear that James walked you through the work on your GMC Sierra 1500. We look forward to welcoming you back.

March 24, 2026

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Employee Rating

Service department is great! They are friendly, accommodating, very thorough and for me the most important thing is trustworthy! I have been there several times after I bought More

by fxpalacios7
Service Price Transparency
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Recommend Dealer
Yes
Mar 25, 2026

Scranton GMC of Vernon responded

Thank you for sharing your positive feedback about our GMC service team. We’re happy our friendly, accommodating, and thorough approach has earned your trust, and we appreciate your continued visits. We look forward to supporting you again whenever you need service.

March 06, 2026

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They did a great job on time just like they said they would we'll definitely use them again for service moving forward More

by DAVID@STAMBERGERHVAC.COM
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Recommend Dealer
Yes
Mar 06, 2026

Scranton GMC of Vernon responded

It’s great to know your Cadillac service was completed on schedule. We appreciate your trust and look forward to helping with your future maintenance.

February 28, 2026

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I found that everyone that I dealt with was very friendly and helpful. The dealership has been very accommodating and professional in every way. I would recommend them for all automotive needs. More

by joseph.spinelli
Service Price Transparency
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Recommend Dealer
Yes
Feb 28, 2026

Scranton GMC of Vernon responded

It’s great our team was accommodating, friendly, and professional during your service on the GMC Savana 2500. We’re pleased the work met your expectations. Your recommendation means a lot and we look forward to serving your automotive needs again.

February 26, 2026

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The service was not a good experience, 18 days without a good no updates had to call in was hung up on repeatedly.no loaner car rental car$600 , a bill I did not expect to pay. Previous service departments More

by TBLESSED28
Service Price Transparency
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Recommend Dealer
No
Mar 03, 2026

Scranton GMC of Vernon responded

Thank you for bringing this to our attention. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case, and we'd love the opportunity to get more details to see if we can turn this situation around for you.

Mar 10, 2026

Scranton GMC of Vernon responded

Thank you for bringing this to our attention. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case, and we'd love the opportunity to get more details to see if we can turn this situation around for you.

February 22, 2026

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They try their best to do right by their costumers! We have bought all our cars from Scranton! More

by L.WILLETTE
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Recommend Dealer
Yes

Other Employees Tagged: Frank Kern

Feb 22, 2026

Scranton GMC of Vernon responded

Thank you for trusting us with your Cadillac CT4 service and for choosing us for all your vehicle purchases. We appreciate your loyalty over the years and are glad our team could deliver the support you deserve. We look forward to continuing to serve you.

February 18, 2026

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Employee Rating

Very helpful with some questions and great service on my 2023 Sierra. Thank you for washing my truck! More

by MassConn
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Recommend Dealer
Yes
Feb 18, 2026

Scranton GMC of Vernon responded

It’s great to hear our team could answer your questions and provide great service on your 2023 Sierra 1500. We were happy to wash your truck before you headed out. Thanks for sharing your experience!

January 23, 2026

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Exceptional service and communication. My car had a pretty big issue and they took care of it and provided an incredible rental car for the entire period. Knowledgable and professional. Hi More

by lewilsonfamily14
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Recommend Dealer
Yes

Other Employees Tagged: Robert Zeidenberg

January 18, 2026

Dealership Rating
Employee Rating

Oil change at Scranton Motors is always Convenient with a good price with a nice customer service lodge and coffee. More

by pjw1950
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Recommend Dealer
Yes

January 14, 2026

Dealership Rating
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10/10 Top notch service and staff! Always smooth drop off and pick up! Thank you More

by DJ
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Recommend Dealer
Yes

Other Employees Tagged: Robert Zeidenberg, Doug Freeman , Finance manager helped me with factory warranty extension

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