Dealer Reviews
Cars for Sale
Dealer Log In
James Hatchett
230 Reviews
230 Reviews
Write a Review
230 Reviews of James Hatchett
April 01, 2026
Fast, easy, efficient & connected. I felt very well taken care of, from the drop off to pick up it was perfect. I felt very well taken care of, from the drop off to pick up it was perfect. More
by MATTHEWCAIN16
Verified CustomerOther Employees Tagged: Lucas Galifos, Dion Grace, Jason Jakubowski, Richard Pool, Cory Kazienko, Rob Snipe, Jordan Vieceli, Sean Galvin, Steven Anderson
March 31, 2026
James was professional and took care of my car he kept me updated on the service and call me to let me know that my car was ready for pickup. When I got back to the dealership he was the one who brought me m updated on the service and call me to let me know that my car was ready for pickup. When I got back to the dealership he was the one who brought me my car as well. He took care of me from start tot finish. Thanks James! More
by ALL4JC3
March 15, 2026
I purchased my current vehicle from this dealership in 2020 and have had it serviced there ever since. Generally, when paying the premium associated with dealership service, I expect a correspondingly hig 2020 and have had it serviced there ever since. Generally, when paying the premium associated with dealership service, I expect a correspondingly high level of professionalism and communication. I brought my car in on Tuesday morning and had to call by the end of the day just to receive an update. At that time, I was told the vehicle had not yet been inspected. Later that evening, I received the diagnostic video. My service representative, Candice, was out sick on Wednesday, but I was not made aware of this until I called the service center myself mid-afternoon. I did not receive the repair estimate until the end of the day Wednesday, meaning it took nearly two days to receive an estimate. I approved the quoted repair of approximately $2,000 for a radiator fan replacement and new front brake pads. The vehicle was completed by the end of the day Thursday. While the turnaround time itself was somewhat longer than usual, it was not excessively problematic. My frustration stems from the lack of communication and internal coordination when my service representative was absent. No one proactively contacted me or transferred the ticket to another representative until I called seeking an update. To be clear, this is not Candice’s fault—people get sick. The issue appears to be with management and process. When a service advisor is unexpectedly out, their open tickets should be reassigned promptly to ensure continuity of service. This dealership charges a premium for both expert mechanical work and knowledgeable service representatives who are expected to provide above-average customer service. Given that standard, customers should not need to call multiple times over two days simply to receive updates on their vehicle. More
by Paris Stirrat
Other Employees Tagged: Richard Pool , Candice Ocegueda
March 07, 2026
James is a very efficient, knowledgeable and professional service advisor for BMW. He is thorough, provides timely updates and always gets me in and out. When I needed a loaner, I was able to come in sign th service advisor for BMW. He is thorough, provides timely updates and always gets me in and out. When I needed a loaner, I was able to come in sign the documents and get on my way to make it to work on time. I appreciate when people are considerate of your time. More
by C 80
March 03, 2026
Service was great, took less time than I expected. When I got home, I had a video email that showed the condition of the undercarriage, brakes and explained what was completed. When I got home, I had a video email that showed the condition of the undercarriage, brakes and explained what was completed. More
by OLITTAD
