James Gerrard | Page 31

Very knowledgeable, friendly And helpful Anthony and James were very helpful , they made sure I learned about all the options available to me and helped me through the process for a smooth tr Anthony and James were very helpful , they made sure I learned about all the options available to me and helped me through the process for a smooth transition I would definitely recommend them to friends , family and co workers More

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Lovely experience! Rob,my sales person, was so helpful and communicated extremely well. Such a friendly guy! Absolutely loved the whole experience here!! Everyone at th Rob,my sales person, was so helpful and communicated extremely well. Such a friendly guy! Absolutely loved the whole experience here!! Everyone at the dealership was very helpful and friendly in the whole process!! More

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Customer service oriented I went in to Suburban Toyota and was surprised by how well I was treated. Robert Guthrie took a lot of time to answer all of my questions on the RAV4 I went in to Suburban Toyota and was surprised by how well I was treated. Robert Guthrie took a lot of time to answer all of my questions on the RAV4 that I purchased. I highly recommend him if you're in the market for a new Toyota. More

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Excellent. New leased Tacoma is excellent. Great service from Don and James. We are previous Honda owners, Toyota experience is much better. I don't anticipate g New leased Tacoma is excellent. Great service from Don and James. We are previous Honda owners, Toyota experience is much better. I don't anticipate going back to Honda. More

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New Canry I was in the process of buying a new car. Everyone at Suburban is awesome and easy to deal with. There was no haggling or sitting at the dealership fo I was in the process of buying a new car. Everyone at Suburban is awesome and easy to deal with. There was no haggling or sitting at the dealership for hours. MJ, Evan and James were a pleasure to deal with. More

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Easy to work with This was the easiest car purchase so far. The terms were clearly explained. I'm so happy with my purchase so far. I will recommend this to a friend This was the easiest car purchase so far. The terms were clearly explained. I'm so happy with my purchase so far. I will recommend this to a friend More

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Excellent experience! My husband purchased a truck from Suburban Toyota a year ago. He was very impressed with the entire team and recommended that I stop in to test drive My husband purchased a truck from Suburban Toyota a year ago. He was very impressed with the entire team and recommended that I stop in to test drive a few vehicles. My salesmen Kalvin was very knowledgeable, kind and attentive. He answered all of my questions and was patient with me. No pressure at all. Ryan in finance made the paperwork aspect easy and painless. He shared with me the benefits of GAP insurance and how important it can be. I didn't want my payment to go up but I also don't want to be in a situation that I'm paying for something I don't have. Great team! Awesome experience. Will recommend to everyone! More

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Amazing experience! James kept things moving and me updated on everything from out first contact until my new vehicle arrived. Ensured everything was done so when my veh James kept things moving and me updated on everything from out first contact until my new vehicle arrived. Ensured everything was done so when my vehicle arrived all I had to do was sign the papers and get the keys. Then he handed me off to Zach. Zach found the best financing deal, explained my options for additional services - no pressure sales - just here is what Toyota has to offer and this is what I recommend and why. Don was very knowledgeable and explained all of the new gadgets on my 2019 RAV 4. He stayed late and made a second appointment with me after I had a chance to drive the car for a bit, gave me his cell phone and said I could call with any questions. Not something I have ever experienced at a dealership before - usually once the paperwork is signed they are done with you until you need another vehicle. Yes, I did buy a vehicle that is pricey but I felt like this was a normal day for all three of them - doing what they do every day with smiles, jokes and extensive knowledge of the products they sell. I would like to think I would have been treated the same if I had bought any other vehicle they had for sale. I am looking forward to a continued relationship with the great staff at Suburban Toyota of Farmington Hills! KB More

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Fast and Easy My wife and I went to Nissan, Mazda then Toyota. Michael explained the new generations of Toyota and how different they are now. I'm a physicist and h My wife and I went to Nissan, Mazda then Toyota. Michael explained the new generations of Toyota and how different they are now. I'm a physicist and he knew about graded steel and the benefits of implementing them into a car. Wow! Made it very easy for us, very no-nonsense approach, and efficient. More

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Great service with no hassle Went in to buy a car after my previous car died. Don helped get me into the car I wanted the next day at a great price. Went in to buy a car after my previous car died. Don helped get me into the car I wanted the next day at a great price. More

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