Jaime Gonzalez | Page 19

Jamie was welcoming, prepared, professional and made my whole experience pleasant, providing a loaner and contacting me for pickup at time estimated. The service department was clean, buzzing and a joy to whole experience pleasant, providing a loaner and contacting me for pickup at time estimated. The service department was clean, buzzing and a joy to observe More

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Jamie & Trevor are the best! My 2015 335 had its engine light come on. I took it in to get service and after getting a much larger bill than expected, the team worked with me to My 2015 335 had its engine light come on. I took it in to get service and after getting a much larger bill than expected, the team worked with me to make it make sense. And the final bill was even less than expected. The whole process was organized, efficient, smooth and with great communication throughout. These guys have certainly earned my loyalty. More

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Jamie couldn’t have been more helpful and courteous arranging replacement tires two times this year! arranging replacement tires two times this year! More

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Scheduled me for service and a loaner very quickly. Listened to my concerns and confirmed issues within a day. Parts was ordered and fixed very quickly without lacking quality. Was kept informed with e Listened to my concerns and confirmed issues within a day. Parts was ordered and fixed very quickly without lacking quality. Was kept informed with every step. Simply perfect service, Jaime did a great job and recommend him to be everyone’s advisor. More

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Not impressed at all. The Lyft driver who took me home was anti-BMW. The Uber driver who was sent to take me to the dealership to pick up my car refused to believe I was h The Lyft driver who took me home was anti-BMW. The Uber driver who was sent to take me to the dealership to pick up my car refused to believe I was his customer because BMW didn’t bother to tell him my name. So it took him minutes to figure it out. Then what is truly annoying to me is that I mentioned that my tire pressure was low and nothing was done to remedy it. My tire pressure when I checked it this morning was 30psi on all of the tires. A new car should not have its tire pressure low that frequently! More

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Attentive. Thorough. Owned an equipment issue and did everything possible to ensure efficient and timely turnaround. Outstanding experience all around. Thorough. Owned an equipment issue and did everything possible to ensure efficient and timely turnaround. Outstanding experience all around. More

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Good location. Good hours. Good people. Nice facility. But I’m not sure prices are as low as they could be Good hours. Good people. Nice facility. But I’m not sure prices are as low as they could be More

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Always professional service. Lounge area is comfortable and like the complimentary coffee. Service was done is less than 3 hours while I waited. Fine there. Lounge area is comfortable and like the complimentary coffee. Service was done is less than 3 hours while I waited. Fine there. More

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I bought a brand new 540I xdrive in NJ Waited months to get it. 3 days after delivery car was dead in CT. Without hesitation BMW Darien STEPPED UP Big time. Loaned me a car. Got me back on the road in get it. 3 days after delivery car was dead in CT. Without hesitation BMW Darien STEPPED UP Big time. Loaned me a car. Got me back on the road in less than 24 hours in my new car. Best service experience ever. More

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Darien BMW has best service department very professional and efficient could not ask any better and efficient could not ask any better More

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