Jaime Gonzalez
Jaime Gonzalez at BMW of Darien

Jaime Gonzalez | Page 17

Service Advisor

BMW of Darien

140 Ledge Rd
Darien, CT 06820

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4.9
246 Reviews

Dealership Experience

4 yrs, 7 mos

4.9

246 Reviews

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246 Reviews of Jaime Gonzalez

June 07, 2023

Dealership Rating
Employee Rating

Fast and efficient, excellent communication, very good about the difference between necessary repairs and optional repairs. Big fan of Jaime and BMW Darien More

by alalt828
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Jun 08, 2023

BMW of Darien responded

We're thrilled to hear about your positive experience working with Jaime and the team here at BMW of Darien! It's great to see that our communication about necessary versus optional repairs was helpful for you and that we were able to get everything done efficiently. Drive safe!

June 06, 2023

Dealership Rating
Employee Rating

Jaime was very helpful and very understanding to my needs especially it was my first time at BMW Darien. Thank you More

by Annevictorin1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 07, 2023

BMW of Darien responded

We're glad you had a great first visit with us at BMW of Darien! It's wonderful to hear that Jaime provided you with helpful and understanding service. Thank you for taking the time to share your experience, and we hope to see you again down the road.

June 03, 2023

Dealership Rating
Employee Rating

Dealer does a great job servicing the car. I like the video recap of the appointment a lot. Very helpful and clear. But they are not great at giving an update on the timing for completion and More

by BobS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 05, 2023

BMW of Darien responded

We appreciate the positive feedback, Bob! Our team is thrilled to hear that you found our video recap to be helpful and clear. We apologize for not providing timely updates on completion and pickup, but we assure you that we'll work on making improvements in the future. It's always a pleasure serving you at BMW of Darien!

May 19, 2023

Dealership Rating
Employee Rating

Terrific service. The car was ready on time and they thoroughly explained all the work that was performed. More

by wrussell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 19, 2023

BMW of Darien responded

We're delighted to see that you've had a great experience with BMW of Darien, Wrussell! Thank you for taking the time to share your feedback with us. It's fantastic to hear that your vehicle was ready on time and that we provided detailed explanations of the work completed. We look forward to serving you again in the future!

May 13, 2023

Dealership Rating
Employee Rating

The service was great. Everything went smooth and easy. He took care of everything. Thank you. More

by Jack
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Vince Pampena, TJ Telesco , Albano Kroj, Chris Legere, Bill Skorvanek, Keith Zarembski

May 15, 2023

BMW of Darien responded

We appreciate your business and your review! Thanks from the BMW of Darien Team, Jack!

May 12, 2023

Dealership Rating
Employee Rating

Courteous, efficient and talented service department. The dealership immediately provided me with a ride back to my home after leaving my car. The service was accomplished one hour earlier than the ori More

by BillEpi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Vince Pampena, TJ Telesco , Albano Kroj, Chris Legere, Bill Skorvanek, Keith Zarembski

May 12, 2023

BMW of Darien responded

Thank you for the review! We are thrilled to hear that you had such a successful service experience working with the BMW of Darien team. Drive safely, and we hope to see you back again down the road!

May 12, 2023

Dealership Rating
Employee Rating

Courteous, efficient and talented service department. The dealership immediately provided me with a ride back to my home after leaving my car. The service was accomplished one hour earlier than the ori More

by BillEpi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Vince Pampena, TJ Telesco , Albano Kroj, Chris Legere, Bill Skorvanek, Keith Zarembski

May 12, 2023

BMW of Darien responded

We are glad to hear that our service team at BMW of Darien was able to assist you! Thank you for sharing how quickly and seamless your experience was. We appreciate your recommendation and hope to work with you again in the future!

May 03, 2023

Dealership Rating
Employee Rating

My last experience was not a good one. Everything was very disorganized and the advisor had a bad attitude. More

by Bmwds
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
May 03, 2023

BMW of Darien responded

I'm sorry to hear about the negative experience you had during your recent visit. We strive to provide excellent service with a smile here, and it's disappointing to hear that we fell short in your case. I would like to learn more about what happened and find out how we can make things right for you. If you could give me a call at your earliest convenience, it would be much appreciated. Thank you, Trevor Martin - Service Manager - 203-662-2027

May 03, 2023

Dealership Rating
Employee Rating

Excellent service! Jamie arranged the service on my car promptly and had arranged for a loaner. Very courteous! More

by mariak.2013
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 03, 2023

BMW of Darien responded

Thank you for your 5 stars and shoutout to Jamie! All of us at BMW of Darien appreciate your business!

April 29, 2023

Dealership Rating
Employee Rating

We are very pleased with the attention of your service advisors. They are very knowledgeable, communicative and customer focused. More

by carolekelleher
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: TJ Telesco , Chris Legere

May 01, 2023

BMW of Darien responded

We're over the moon our team has demonstrated our commitment to customer service! Thanks for sharing your appreciation for BMW of Darien. Safe travels, and we'll see you next time!

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