Jahaira Roman
Jahaira Roman at Chapman Nissan

Jahaira Roman

Service Advisor

Chapman Nissan

6723 Essington Avenue
Philadelphia, PA 19153

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4.9
38 Reviews
4.9

38 Reviews

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38 Reviews of Jahaira Roman

March 30, 2026

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Employee Rating

This dealership is very wonderful. They have very kind and knowledgeable service staff who help answer every question I ask them. I always end up talking to most of the team because th More

by marlayne.bondarchuk
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Dwayne Thompson, AJ Milone , Chris

March 26, 2026

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First time visiting the service center, came in for three recalls. Great service, fast and staff were very helpful. Will be back again. More

by marnise8
Service Price Transparency
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Recommend Dealer
Yes
Mar 30, 2026

Chapman Nissan responded

Thank you for your great review and for choosing us for your first service visit! We’re glad to hear your recall work was completed quickly and that our team was helpful throughout the process. We’ll be sure to share your kind words with Marc and Daniel. We truly appreciate your trust in Chapman Nissan and look forward to seeing you again! 🚗

March 25, 2026

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The service Dept. was great to deal with and all of the service team it was great. More

by jjbergen
Service Price Transparency
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Recommend Dealer
Yes
Mar 30, 2026

Chapman Nissan responded

Thank you for your kind review! We’re glad to hear you had a great experience working with our service department and the entire team. We’ll be sure to share your feedback with Marc, Daniel, and the rest of the staff. We truly appreciate you choosing Chapman Nissan and look forward to assisting you again! 🚗

March 23, 2026

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They always take care of me. Hopefully Nissan will make some hybrid vehicles in the near future! More

by CHRISTOPHERWARE30
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Recommend Dealer
Yes
Mar 24, 2026

Chapman Nissan responded

Thank you for your continued support, Christopher! We’re glad to hear our team always takes great care of you—that means a lot to us. We appreciate your feedback on hybrid vehicles as well, and we’re excited to see what Nissan brings in the future. We’ll be sure to share your kind words with Daniel, Dwayne, and the rest of the team. We look forward to seeing you again at Chapman Nissan! 🚗

March 17, 2026

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I don’t like the kind of evaluation that tells me how many words to use. My experience was excellent. I received what was needed and not just what was recommended. More

by Shirley1williams
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Recommend Dealer
Yes
Mar 18, 2026

Chapman Nissan responded

Thank you, Shirley, for sharing your feedback! We truly appreciate your honesty and are glad to hear you had an excellent experience. It’s important to us that our customers receive exactly what they need—nothing more, nothing less. We’ll also take your comments about the review process into consideration. Thank you again for your support, and we look forward to serving you in the future!

March 16, 2026

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Dwayne was very polite and friendly. He appear to know what I needed. I’ very satisfied. More

by clarissa.leftwich
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Recommend Dealer
Yes

Other Employees Tagged: Dwayne Thompson, Yvette YAlston

Mar 17, 2026

Chapman Nissan responded

Thank you for your kind review, Clarissa! We’re happy to hear that Dwayne was polite, friendly, and able to take care of what you needed. Providing knowledgeable and attentive service is what we strive for at Chapman Nissan. We’ll be sure to share your feedback with Dwayne and Jahaira. We truly appreciate your business and look forward to assisting you again! 🚗

March 13, 2026

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I was told when I got my first oil change that I had 1 more free change but when I got my transmission flush I was charged for the oil change and told that it had expired in February though Chris took it More

by jevgardner
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Recommend Dealer
Yes
Mar 16, 2026

Chapman Nissan responded

Thank you for sharing your feedback and for bringing this to our attention. We’re glad that Chris was able to step in and help resolve the situation for you. At Chapman Nissan, we always strive to provide clear communication regarding service offers and ensure our customers feel confident about the work performed on their Nissan vehicles. We truly appreciate your understanding and your business, and we look forward to assisting you again in the future. 🚗

March 09, 2026

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We also got the chance to work with Chris! The whole service team is amazing at Chapman Nissan! They were kind and able to accommodate my crazy schedule. More

by marlayne.bondarchuk
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dwayne Thompson, AJ Milone , Chris

Mar 10, 2026

Chapman Nissan responded

Thank you for your wonderful review! We’re delighted to hear that Chris and the entire service team provided such a great experience. It’s always our goal to be accommodating and make things as easy as possible for our customers. We truly appreciate your kind words and look forward to seeing you again at Chapman Nissan!

March 02, 2026

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As always. Great customer service and efficiency--especially Jahaira and AJ! I will continue to highly recommend Chapman Nissan for all Nissan-related needs. More

by Glenn E. Fleming
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: AJ Milone

Mar 04, 2026

Chapman Nissan responded

Thank you so much for your continued support and kind words! We’re thrilled to hear that Jahaira and AJ consistently provide you with great customer service and efficiency. Your recommendation truly means a lot to us. We look forward to taking care of all your Nissan needs for years to come!

February 28, 2026

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Tawny was incredible as always. The sales manager Jim went above and beyond to make sure my needs were met. Highly recommend for all car buying needs!!! More

by Enolim
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Recommend Dealer
Yes
Mar 01, 2026

Chapman Nissan responded

Thank you so much for your wonderful review! We’re thrilled to hear that Tawny continues to provide incredible service and that Jim went above and beyond to meet your needs. Your recommendation truly means a lot to us. Enjoy your vehicle, and we look forward to serving you again in the future!

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