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Jahaira Roman
Jahaira Roman at Chapman Nissan

Jahaira Roman

Service Advisor

Chapman Nissan

6723 Essington Avenue
Philadelphia, PA 19153

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4.9
16 Reviews
4.9

16 Reviews

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16 Reviews of Jahaira Roman

August 13, 2025

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Employee Rating

Great service very thorough with great care. Comfortable waiting area. Clean facility. Great guest service. More

by vn.davis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 15, 2025

Chapman Nissan responded

"Thank you for sharing your experience! We’re happy to hear you enjoyed our thorough service, comfortable waiting area, and clean facility. Jahaira and the team appreciate your kind words and look forward to serving you again!"

August 07, 2025

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Employee Rating

They are very Friendly and professional and efficient. I Would recommend Getting services from them More

by MChheng1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Ricciardi, Dwayne Thompson

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Aug 07, 2025

Chapman Nissan responded

Thank you for the kind words! We're glad to hear you found our team friendly, professional, and efficient. We truly appreciate your recommendation and look forward to serving you again!

August 02, 2025

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Excellent service, delivered a video showing the issue, and covered my Uber ride home from the dealership. More

by mdinat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dwayne Thompson

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Aug 04, 2025

Chapman Nissan responded

Thank you for the great feedback! We're glad you received excellent service and found the video explanation helpful. Covering your Uber ride is just one way we aim to make things more convenient. We appreciate your trust and look forward to assisting you again!

July 31, 2025

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Employee Rating

Friendly and efficient. Video provided of inspection is helpful in determining what was needed. Will return for service in the future. More

by missrowe68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 31, 2025

Chapman Nissan responded

Thank you for the great feedback! We’re glad to hear you found our team friendly and efficient, and that the inspection video helped you understand your vehicle’s needs. We appreciate your trust and look forward to seeing you for future service!

July 27, 2025

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Employee Rating

Everyone at the dealership was helpful and explained everything very well and communicated with me throughout the whole process of my car getting fixed. More

by Ayanamccain28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: AJ Milone

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Jul 31, 2025

Chapman Nissan responded

Thank you for the great feedback! We’re glad to hear our team was helpful, communicative, and kept you informed every step of the way. We appreciate your trust and look forward to assisting you again in the future

July 26, 2025

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Employee Rating

Visited for a scheduled service appointment on a Saturday morning. Upon arrival I was greeted immediately in the Service Lane by Jahaira the Service Advisor. Was sent a video of the multi point inspection of More

by fdamico546
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Vito Nissan Master Technician

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Aug 04, 2025

Chapman Nissan responded

Thank you for the thoughtful review! We're glad to hear Jahaira greeted you promptly and that Mike Vito’s inspection video added value to your visit. We truly appreciate your recommendation and look forward to serving you again in the future!

July 23, 2025

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The place is nice and confortable. And the staff are very profesional. Two thumbs up 👍🏻👍🏻 More

by milliecar66
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Warren Crooks

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Aug 04, 2025

Chapman Nissan responded

Thank you, Millie! We're so glad you found the dealership comfortable and our staff professional. Two thumbs up right back at you 👍🏻👍🏻—we appreciate your support and look forward to your next visit! Ask ChatGPT

July 22, 2025

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This is the best dealership I have brought 4 vehicles from them the salesmen and the service department is great will definitely buy another vehicle from them More

by eugene.echols26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 04, 2025

Chapman Nissan responded

Thank you, Eugene! We truly appreciate your continued loyalty and are honored to have helped you with four vehicles. It’s great to hear that both our sales and service teams have earned your trust. We look forward to helping you with your next one!

July 22, 2025

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Jahira was Professional and thorough with explanations in recalls to my Nissan recalls and updated me with other necessary details. More

by JoannP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 31, 2025

Chapman Nissan responded

Thank you for the great feedback! We’re glad to hear Jahira provided professional service, clear explanations on your recalls, and kept you updated with all the details. We appreciate your trust and look forward to assisting you again!

July 22, 2025

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Employee Rating

Once again I was very pleased with the service dept. . especially the efforts of AJ Malone More

by tjdecarolis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Marc Bear, Daniel Ricciardi, Dwayne Thompson, AJ Milone

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Jul 31, 2025

Chapman Nissan responded

Thank you for your continued trust! We’re happy to hear that our service department—and especially AJ Malone—once again provided a positive experience. We truly appreciate your loyalty and look forward to your next visit! Thank you for your continued trust! We’re happy to hear that our service department—and especially AJ Malone—once again provided a positive experience. We truly appreciate your loyalty and look forward to your next visit! Thank you for your continued trust! We’re happy to hear that our service department—and especially AJ Malone—once again provided a positive experience. We truly appreciate your loyalty and look forward to your next visit! Ask ChatGPT

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