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314 Reviews of Jacob Grimm
September 22, 2025
This was a horrible experience. I bought a 2010 ford edge that I was told that was gonna be a safe car for my son . I paid cash they kept the car for 3 days to fix the problems . I I bought a 2010 ford edge that I was told that was gonna be a safe car for my son . I paid cash they kept the car for 3 days to fix the problems . I went to pick it up and the check engine light was on I tell them the keep to fix it again another 2 days I finally get the car bring it home and it is low on power steering fluid and still leaking all over my drive way ! I take to a local mechanic to see if they fixed the problems or not they bring in to show me that it is unsafe to drive with parts hang off the bottom of the car and the tire moves like crazy when shoot how did the mechanic at whites ford not see these things when changing the power steering line and brakes and rotors ! How would they feel if this car was given to there kids or wife ! I took the paper work to them with all the problems asked to speak to higher up they said they would look at the car and they called an said they would only fix the power steering since they had already did that and they only safety thing was the horn ! I now have to fix the car 2100 worth I just dont understand how they can sell a car that is not safe to someone and not care what happens !! Please be really careful if you purchase a car there !!!! More
by Joseroberto2523
Verified CustomerOther Employees Tagged: Brian Gibson
September 22, 2025
Bought a used car from them . Paid cash they said they were going to inspect it and fix all the problems !!! They did the inspection said it needed brakes rotors and power steerin Paid cash they said they were going to inspect it and fix all the problems !!! They did the inspection said it needed brakes rotors and power steering line three days later when to pick it up check engine light was on they kept another 2 days said it was an emission problem fixed brought the car home still leaking power starting fluid all over the place at this point I take it to bee looked at some where else they show me swag bars that needs fixed tie rods ball joints and that the power steering is still leaking !! So intake all this info to them ask to speak with someone higher up ask how they sold me a car unsafe for my son to drive they say they will only cover the power steering part since they had fixed that !! Then after two hours they say they will look at the car the looked at it and say the only unsafe thing is the horn don’t work and the power steering in still leaking ! So they have it again over the weekend I pick it up still not safe to drive with parts hanging off the tire as I walk into service to pick it up they are talking about it as soon as they realize it’s my car the all stop he hands me what hey did and I now need to put 2100 dollars into a car that I haven’t even had for 30 days !!! Please be extra careful buying cars here they could be unsafe to drive !!! I don’t care if it’s a 2010 or 2025 I expect for the car to be safe for my son to drive !! If it wasn’t they should of told me that it needed a lot of work to get there how there mechanics can go under a car and only fix what they tell them to what if it wasn’t there kids or wife mother driving this car !!!!!! More
by Brinayvasquez2
Other Employees Tagged: Brian Gibson, Dave Schnelder
September 20, 2025
Had to wait a little while but overall was good person was friendly and courteous was friendly and courteous More
by rmgilmore44667
Other Employees Tagged: Doug Harsh
September 14, 2025
Great people , service department always take care of my trucks . They are HONEST and that's way I only deal with Whites Firs trucks . They are HONEST and that's way I only deal with Whites Firs More
by RANDY
Other Employees Tagged: Doug Harsh
September 10, 2025
Did not fix/find issue. Immediately upon receipt of truck the same issues occurred. Charged me $200 to drive my vehicle 12 miles. Very disappointed. Immediately upon receipt of truck the same issues occurred. Charged me $200 to drive my vehicle 12 miles. Very disappointed. More
by jwtaylo2
September 09, 2025
Last week I had my truck in at this dealership to try and diagnose an issue that's been ongoing for a little while. After 4 days of them basically driving my truck to figure nothing out they charged me $150. diagnose an issue that's been ongoing for a little while. After 4 days of them basically driving my truck to figure nothing out they charged me $150. Jacob told me to bring it back when it throws a check engine light and it will be free of charge. A week later check engine comes on so I take it back and let Corey know at the front desk what Jacob and I had discussed before and he said "okay". I told him unfortunately I don't have 4 days to leave it there for obvious reasons. He then said "im going to pull it in as soon as we are done here" time goes by about 1pm I call back to check in on how things was going and they had said we haven't pulled it in yet but ill have someone pull it in now. All for a quick scan...smh. calls back with a different issue that's unrelated to my previous problem. Told them not to fix it and wanted to make sure it was still free of charge. So he basically said it was a different issue than what I took it in for to begin with so it would be another $150. This was after a back and fourth of "he said, she said" he even asked Corey at the front desk if I had said anything about a check engine light, when i did. So he (jacob) was basically saying him and I never had that conversation and nothing was ever brought up about a check engine light after HE told me to bring it back in once it check engines again. Corey did not even look at me when I went back to pick it up. Not to mention after the fact a buddy of mine had the same issue with this place about his turbo needing replaced, he fixed it himself and turns out that was never the issue so he basically spent $3,000 for nothing. Needless to say I will NEVER recommend this place to anyone. Stay FAR FAR away. More
by CORY.JAMESLYNN
Other Employees Tagged: Corey Gibson
September 07, 2025
Fantastic service. Staff was friendly and on time. Great people. Would highly recommend and they do great work. Staff was friendly and on time. Great people. Would highly recommend and they do great work. More
by dlitten71
Other Employees Tagged: Corey Gibson
Dealership Inventory (94 Vehicles)
2018 Jeep Wrangler Unlimited
used
Billet Silver Metallic Clearcoat exterior
Automatic
Four-wheel Drive
