Jacob Chrysler

I have an issue with the truck they can't seem to replicate. Not sure what to do. replicate. Not sure what to do. More

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I’m writing this as I’m sitting in the dealership waiting for my car…it’s now been 4 hours & 15 minutes. I called to make an OIL CHANGE appointment and was told there were a couple of recalls on my ‘21 Tahoe for my car…it’s now been 4 hours & 15 minutes. I called to make an OIL CHANGE appointment and was told there were a couple of recalls on my ‘21 Tahoe they’d like to clear for me. When I asked how long that would take, I was told “up to 2 hours”. So, I opted to come in & wait for it since it’s a 30 minute drive from my house. I’ve been patiently waiting & observing one of the other service persons walking out to apologize to his customers for the wait, offer them a ride, etc. Not one word from my service advisor (Jacob). So, 3 hours into the process I found my Advisor and asked how it was looking. He said “oh, let me go check”. Really? Isn’t it his job to know where we are in the process & offer updates like the other Advisor? When he came back he let me know the oil change was complete & they were working on the recalls…apparently, they are programming issues & we’re going to take another hour to one and a half hours more. At this point he offered to get me a ride. 🤨 Communication has been severely lacking. Had I known it would take this long I’d surely have made arrangements for a ride. This is ridiculous! I won’t be back to Jim Norton for service. More

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