Jacob Burns

Jacob was very good throughout the process which covered about a week. First dealing with my son by phone and online concerning hammering out most of the pricing for the particular car that we wanted. The about a week. First dealing with my son by phone and online concerning hammering out most of the pricing for the particular car that we wanted. Then dealing with me by phone and online working through the next steps in the process. Finally, spending about two hours in person yesterday with my wife and me working through the final aspects of the sale, giving us a "tour" of how the car works, and helping us sync/pair our phones and keys to the electronics in the car. We would recommend him and the dealership to others. Not clear if there will be place on this form, but we also would like to give a shout-out to Damir. Really knows his stuff, and he made the "electronic paperwork" easy. More

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My experience with Volvo silver spring was great. Shopping for a car is very stressful but Jacob burn and the rest of the staff made it simple,fast and easy . Thank you. Shopping for a car is very stressful but Jacob burn and the rest of the staff made it simple,fast and easy . Thank you. More

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The experience at Volvo Silver Spring was professional and straightforward. Jabob Burns and the staff got us in the vehicle we wanted quickly and effectively. and straightforward. Jabob Burns and the staff got us in the vehicle we wanted quickly and effectively. More

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I had an amazing experience working with Noah. He was upfront, transparent, and extremely responsive throughout the entire process. Everything he promised, he delivered on without question. On del He was upfront, transparent, and extremely responsive throughout the entire process. Everything he promised, he delivered on without question. On delivery day, Jacob was there to help me, and he was incredibly helpful, connecting me with Damir, who was also fantastic. I got exactly what I wanted at what I believe was a very fair price. Everyone I interacted with was truly A+. Highly recommend! More

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Jacob was great from the start. He was honest, helpful, knowledgeable, and found the right balance of doing what’s right for both his dealership and the customer. We would totally w He was honest, helpful, knowledgeable, and found the right balance of doing what’s right for both his dealership and the customer. We would totally work with him again! More

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Jacob was equal parts knowledgeable and helpful. He listened to our preferences and delivered a fantastic vehicle. Jacob earned our business with a capital E. He listened to our preferences and delivered a fantastic vehicle. Jacob earned our business with a capital E. More

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Jacob was very patient while I shopped for a new car. He was knowledgeable and helped me set up all my tech on the new car. He was knowledgeable and helped me set up all my tech on the new car. More

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Jacob was really informative, totally low pressure, and really great to work with. Felt great about my purchase. really great to work with. Felt great about my purchase. More

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Jacob, and the entire staff at Volvo, were friendly, informative, and efficient. This was one of the best car buying experiences I’ve had, and would recommend to anyone. informative, and efficient. This was one of the best car buying experiences I’ve had, and would recommend to anyone. More

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I contacted Jacob, as he had assisted me in the past, per my interest in a new vehicle, which is no longer available. He soon got back in touch with me about a used model to consider instead. I ended u per my interest in a new vehicle, which is no longer available. He soon got back in touch with me about a used model to consider instead. I ended up buying that vehicle, and appreciate the heads up Jacob provided, as the specific vehicle I was seeking was hard to find. There were some glitches after I received the vehicle, and Justin in service took charge and handled resolution. He was very proactive, kept me informed about the progress, and personally ensured the issue was resolved. More

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