Jacob Brabant | Page 3

Jacob and the entire staff were very professional and friendly. One of the best car buying experiences I have ever had. I would highly recommend buying a vehicle from Jacob or from anyone at Motorcars friendly. One of the best car buying experiences I have ever had. I would highly recommend buying a vehicle from Jacob or from anyone at Motorcars of Lansing. More

by hholland1 Verified Customer Verified Customer

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Sold a car that was never looked at, vehicle had warped rotors, zero brake pads left, a significant oil leak, and broken head bolts and cracked head around the housing bolt. On top of asking if the power-s rotors, zero brake pads left, a significant oil leak, and broken head bolts and cracked head around the housing bolt. On top of asking if the power-steering pump Was bad before we drove it off the lot, their mechanic said “oh yeah that’s normal” it went out 2 days later. I would never recommend buying from them, the owner John offer me a “deal” to pay for them to fix it rather than the bmw dealer whom I would trust WAY more than them. Then he hung up on me and said “you bought it as-is”. Terrible terrible customer service. I will warn everyone of their shady tactics. Oh, and we ordered a personalized plate, charged us more. And the plate came regular. More

by longdaniel2 Verified Customer Verified Customer

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Dealership was great to work with. Very professional. Jacob was fantastic with follow up and handling questions/concerns. Would definitely buy another vehicle from them. Jacob was fantastic with follow up and handling questions/concerns. Would definitely buy another vehicle from them. More

by jamie.haradine Verified Customer Verified Customer

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Jacob was so great to work with! Nice, honest, and helpful. His communication is top notch too. After buying an Audi, it would have been a nice to pick up the car washed, vacuumed, and a full tank, bu helpful. His communication is top notch too. After buying an Audi, it would have been a nice to pick up the car washed, vacuumed, and a full tank, but it was given to us not washed and we were given a slip for a free wash. The free wash is nice, but spending that much money, they really should always give customers their cars freshly washed and clean. More

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I purchased a 2018 GMC Sierra Denali 1500 from Motorcars of Lansing. The next day I started having severe brake issues. I took this to a mechanic in Indianapolis who found severe corrosion to the brake roto of Lansing. The next day I started having severe brake issues. I took this to a mechanic in Indianapolis who found severe corrosion to the brake rotors and pads. Heather (the Sales Manager at Motorcars told me that they would reimburse me for the work, because this should have been caught/corrected by their dealership prior to truck being sold to me. I didn't receive a check, so I followed up. Someone named Jake called me back and told me that they would not be sending me this check. He finally said they would send me a check for a lesser amount. I didn't agree with this amount because it was such a low amount, but finally told him to just send me the check because it was the best I would get from them. He also said I could drive the truck to their dealership and they would see if the truck needs the work and replace if needed. I live over 4 hours away and can not drive the truck to them on bad brakes for this purpose. I have been waiting on this since July 13th, 2020. I have not received any form of reimbursement. More

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Friendly, professional, knowledgeable the best experience purchasing a car that I have ever had. Will always stop at Motorcar first in the future. Will recommend to my friends and family. purchasing a car that I have ever had. Will always stop at Motorcar first in the future. Will recommend to my friends and family. More

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Purchased a 2016 GMC Sierra 2500 HD from Jacob at Motorcars. Never actually met him face to face, but my interaction was absolutely phenomenal! I live west of Grand Rapids and the truck was deliver Motorcars. Never actually met him face to face, but my interaction was absolutely phenomenal! I live west of Grand Rapids and the truck was delivered to me on the same day! The communication and attention to detail was second to none. Super happy all the way around! More

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Jacob Brabant is a very helpful and attentive dealer. Would highly recommend to anyone in search of a vehicle. He will find exactly what you need! Would highly recommend to anyone in search of a vehicle. He will find exactly what you need! More

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Hes a real stand up guy, hes understanding and considerate. I can tell he really loves his job and comes to work with a awesome attitude. considerate. I can tell he really loves his job and comes to work with a awesome attitude. More

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I am extremely pleased with my vehicle purchase and even more pleased with the service! Jacob Brabant went above and beyond to make sure I purchased the perfect vehicle. He is extremely knowledgeable, ef more pleased with the service! Jacob Brabant went above and beyond to make sure I purchased the perfect vehicle. He is extremely knowledgeable, efficient, and friendly beyond measure. More

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