Jack Yue | Page 2

Horrible service and communication. Had unpleasant Horrible service and communication. Had unpleasant experience from start to end. Whenever I asked question and status of the car, his answer is ne Horrible service and communication. Had unpleasant experience from start to end. Whenever I asked question and status of the car, his answer is never firm and unsure. He doesn't seem very competent. On the day of picking up my car, he left me alone with all the paperwork and just asked me to 'sign' without any explanation. (documents included checklist of if all the keys work, cars up to expectation...etc which I cannot fill out until he goes over the car). Then he left me for his other potential customers. When he finally came back after 40 minutes, he told me my car wasn't ready and it's still in the shop. He could have let me know before hand, otherwise what was the point of making an appointment. I had to wait over 2 hours until I was able to finally pick up the car. Very unprofessional. I would not recommend this sales rep to anybody. More

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