Ivan Castrejon

I had a FANTASTIC experience at Mission Viejo Kia. I came in for an oil change. Ivan was very welcoming and showed me around since it was my first time. Service was quick and communication via text wa I came in for an oil change. Ivan was very welcoming and showed me around since it was my first time. Service was quick and communication via text was great. While waiting, I asked to tour a brand new Sorento & Telluride. I was partnered with Samantha in sales. I had a lovely experience with her test driving vehicles and crunching numbers. I ended up leasing a new Telluride that I've been waiting years for!!! She was so patient and accommodating. I will definitely be sending all friends & family here!! Such a pleasant experience unlike 3 years ago at a different Kia dealership. Can't wait to come back for any future needs! More

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Had one of my best car buying experiences with Jacob. He had answer to all my questions and took me through the entire process himself. Was reasonable and made it feel like he was on my team. He had answer to all my questions and took me through the entire process himself. Was reasonable and made it feel like he was on my team. More

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Wonderful customer service. Kind attentive . Listens to concerns. Sent car to get me. Coffee and snack area. Kind attentive . Listens to concerns. Sent car to get me. Coffee and snack area. More

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Jeff from mission viejo kia was awesome. I went to my 8am appointment and was greeted by Jeff who asked me a few questions in regard to my vehicle’s maintenance and took care of me right awa I went to my 8am appointment and was greeted by Jeff who asked me a few questions in regard to my vehicle’s maintenance and took care of me right away. He also broke down everything the service included and also what to look forward to the next time I return for service. Jeff also gave me some tips for my AC and car cleaning. Definitely recommend him for anyone looking for excellent service and professionalism. Thank you Jeff More

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Very informative, and helpful. Jeff explained the process and what how long the wait would be. He stayed in touch and kept me updated constantly. They were worried about a potentia Jeff explained the process and what how long the wait would be. He stayed in touch and kept me updated constantly. They were worried about a potential bigger problem, and I was concerned but it turned out to be ok so I really appreciated his honesty and the work was done thoroughly. They washed the car and overall I’m very happy with how the experience went today. I love this dealership! Jeff is outstanding in customer service . Thank you so much Jeff. More

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Excellent service, all work done was explained properly. Jeff kept me updated throughout the process and car was ready on time. Jeff kept me updated throughout the process and car was ready on time. More

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Jeff was a huge help for me. He took his time and answered all of my questions. I would definitely recommend this dealership to others including my family and friends He took his time and answered all of my questions. I would definitely recommend this dealership to others including my family and friends More

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Spacious, well ran & organized, Respectful outgoing friendly, great communication & understanding of vehicles needs esp w video. Breath of fresh air as to Irvine location Night & Day!!! You guys have r friendly, great communication & understanding of vehicles needs esp w video. Breath of fresh air as to Irvine location Night & Day!!! You guys have renewed my trust so far w Kia itself. I was lost because of Irvine location was ready to give up vehicle due to treatment of Irvine location you are Everything they are not. Thank you More

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Searched all Kia dealers to get what I wanted. MV Kia was only dealer that actively went out of their way to find the exact car I was looking for. Salesperson Samantha was thorough in explaini MV Kia was only dealer that actively went out of their way to find the exact car I was looking for. Salesperson Samantha was thorough in explaining all my options without being overbearing. The prices here are legit, got fair deal on trade in and decent APR. Car is pleasure both aesthetically and mechanically. Even wrote complimentary email to owner about my experience with Samantha and how she went out of her way to make sure it was a positive experience. Guess what? The owner answered my email thanking me. That is taking care of customers. No games being played here transparent honesty and friendly approach. Thanks MV Patterson Kia. More

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Great service Great service Great service Great service Great service Great service Great service Great service Great service Great service Great service Great service More

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