Isaac Homa

Great service keeps the customers coming back for more. It's been over a decade I've worked with Mark Demma from Schaumburg Lexus and I wouldn't go elsewhere. Mark and his team in Schaumburg are wonderful. It's been over a decade I've worked with Mark Demma from Schaumburg Lexus and I wouldn't go elsewhere. Mark and his team in Schaumburg are wonderful. The service is topnotch & vehicles are always beyond expectation too. More

Helpful 0

Report | Print

Once again Dan came through for me, I test drove a few cars untill I found the one I really liked and he maid the buying experience super easy. cars untill I found the one I really liked and he maid the buying experience super easy. More

Helpful 0

Report | Print

The whole Lexus team was very thorough in pricing, documents and explaining features. I am very satisfied with the whole process documents and explaining features. I am very satisfied with the whole process More

Helpful 0

Report | Print

worst dealer worst experience after 3 days from my purchase drove 50ml the car stop on me i call lexus woodfield 2 days no one call me back I tow the to them still no one call to fix the problem purchase drove 50ml the car stop on me i call lexus woodfield 2 days no one call me back I tow the to them still no one call to fix the problem More

Helpful 0

Report | Print

I purchased a 2018 BMW M5 from Woodfield Lexus for around $70,000 dollars. After signing the papers, the salesman opened the trunk and showed me the factory exhaust was in it. When I got home, I realized the $70,000 dollars. After signing the papers, the salesman opened the trunk and showed me the factory exhaust was in it. When I got home, I realized they were the catalytic converters! The next day I took the car to BMW and they wanted $3,500 dollars to install them. Then the car broke down in the middle of the road, the dash went black and all electronics shut off. It restarted and ran fine. I told the salesman and asked if they would take it back, he said they didn't take cars back and it was probably just bad gas, because that causes electrical issues. They also said they wouldn't pay $3,500 to have the catalytic converters reinstalled and I should shop for a cheaper price that they would pay. Later, I took the car to BMW and found out the ECU had also been modified and would not pass the smog check in my state. That’s another $300 to fix. Selling a car without catalytic converters is against federal law. It's against the state law to drive a car like this in IL. The offense comes under Class 4 felony in Illinois, which includes charges such as DUI, driving with an invalid license, or automobile theft. When I told them I wanted to return the car and if they wanted to avoid litigation they should take it back, they just replied, "Our user car manager said you were fine with the car when you took it. You knew it had aftermarket exhaust." I did not know it was illegal to drive, unable to be registered in my state, or would cost $3,800 to fix and register in my state! They act like they did nothing wrong because I said I was fine with it before I knew how bad it was, and now I'm just with a 70k dollar chunk of metal I cannot register/drive legally on the road. They also didn't seem to care at all that the expensive car they just sold me broke down within 24 hours. Their best offer was to take the car to presumably, the cheapest shop they could find, to have it "fixed". This is an expensive car and it should be fixed correctly at a BMW dealership. More

Helpful 0

Report | Print

This is our sixth Lexus from this dealership because of the exceptional integrity and professionalism they display throughout the purchase and service experiences. Greg Stone and Isaac are true gentlemen. the exceptional integrity and professionalism they display throughout the purchase and service experiences. Greg Stone and Isaac are true gentlemen. More

Helpful 0

Report | Print

Friendly, knowledgeable staff who were professional in closing the deal and delivering my Nx.. I have been their customer for 30 years so they must be doing everything right!! closing the deal and delivering my Nx.. I have been their customer for 30 years so they must be doing everything right!! More

Helpful 0

Report | Print

I love Issac and Victor at this location. They both make sure my father and I are well taken care of every visit since it bought my car. I plan to buy my dream truck at this location just bec They both make sure my father and I are well taken care of every visit since it bought my car. I plan to buy my dream truck at this location just because of them. More

Helpful 0

Report | Print

Instead of the bumper alignment, they said that I’ll get a 4 new tires for my 2013 Lexus rx450h. Never got them , and never answer to my phone call . a 4 new tires for my 2013 Lexus rx450h. Never got them , and never answer to my phone call . More

Helpful 0

Report | Print

AMAZING! HIGHLY RECOMMENDED! ALL STAFF ARE EXTREMELY HELPFUL AND KNOWLEDGABLE AND GO ABOVE AND BEYOND TO MAKE ME HAPPY! HELPFUL AND KNOWLEDGABLE AND GO ABOVE AND BEYOND TO MAKE ME HAPPY! More

Helpful 0

Report | Print