Ian Weller | Page 2

Customer Service Experience Purchasing Our New Vehicle We purchased our 4th vehicle from Wilson Niblett Motors. We have dealt with the same salesperson - Mr. Ian Weller for each of the purchases. He was We purchased our 4th vehicle from Wilson Niblett Motors. We have dealt with the same salesperson - Mr. Ian Weller for each of the purchases. He was very knowledgeable in describing the details of each of the vehicles we were interested in and after listening to all the information we decided to purchase our 2019 Buick Envision. We traded in our 2006 Chevy Impala which we had purchased at Wilson Niblett. He then introduced us to the Financial Services Manager - Mr. Dan Wensveen who made us very comfortable when explaining the details of financing our new purchase More

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Good buying experience Bought 2 new Corvettes, a new Buick and a nearly new used car from Ian. Ian has great product knowledge and is both honest and fair in negotiations. Bought 2 new Corvettes, a new Buick and a nearly new used car from Ian. Ian has great product knowledge and is both honest and fair in negotiations. For each purchase the negotiation was pleasant and without any sense of gamesmanship. In short, a good buying experience. More

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Excellent Service Experience We recently had our Yukon XL serviced at Wilson Niblett, and had a great experience working with Shirley. The truck is almost ten years old, but we a We recently had our Yukon XL serviced at Wilson Niblett, and had a great experience working with Shirley. The truck is almost ten years old, but we are the original owners and keep it in excellent condition. Not just anyone gets to work on this truck! After purchasing a new camaro from the dealership in March (Thank you Ian!), which was a smooth and supportive experience in and of itself, we decided to bring our truck in for service after a recent brake concern arose. It was the second visit for our Yukon at this Dealer, and we are truly pleased with the outcomes. Shirley understands just how particular I am about our vehicles, and that quality of work is paramount for us to build trust. I am a tough customer to please, and yet for the second time, she has done just that. Last year, what turned out to be a worn right front wheel bearing had eluded another Dealer, and also a very reputable independent shop, despite spending large sums of money trying to fix the symptoms. The faint noise remained, despite the other repair attempts, and I was starting to feel that a solution was never going to be found. Once at Wilson Niblett, Shirley listened to my concerns....I mean truly listened.... to how I described the hard to hear noise, and when it was made worse. Within hours, the proper repair was made to the correct wheel bearing and noise was finally gone! In our most recent visit, we were treated with respect and care once again. The needed work was done well, on budget, and within the time quoted. My recommendation would be to give this Dealer a chance to bring their expertise and capabilities to bear on your automotive service issue. I am very happy with how they resolved our truck's problems, and they have earned our future business by demonstrating honesty, integrity, expertise, and customer care. More

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Best service ever My son recommended I take my 2004 Cadillac Deville to Wilson Niblett for service because at that time we both drove identical cars and Steve Cunningha My son recommended I take my 2004 Cadillac Deville to Wilson Niblett for service because at that time we both drove identical cars and Steve Cunningham did an emergency repair on my sons car and did a great job. Now since Steve retired we still go there and now our advisor is Shirley Elliott, same great service and unmatched customer service. We both were looking for a reputable service department other than our original dealership that wasn’t as close to our homes as we live on the identical street too! Shirley and the entire service department as well as sales team are always courteous and well knowledgeable about the GM brand. More

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I am a long term loyal Wilson- Niblett customer - from 1987. I have been happy with the whole package provided by WN over the years. Key people include Ian Weller on car purchase. Also Steve Cunningham in the pa I have been happy with the whole package provided by WN over the years. Key people include Ian Weller on car purchase. Also Steve Cunningham in the past and now Shirley Elliott in Service. I have been consistently Completely Satisfied with the services provided. The Sales and Service teams are customer friendly and capable. More

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