Ian Higgins

Porsche Barrington is great, as is the pre-owned manager, Ian Higgins. There was no pressure, no hidden fees, and no push for extra services. They had a wide range of options in the lot, competitive prices, Ian Higgins. There was no pressure, no hidden fees, and no push for extra services. They had a wide range of options in the lot, competitive prices, and a free Starbucks in the store. More

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My experience buying my "certified pre-owned" 2020 Mercedes Benz C43 AMG from Motor Werks Barrington, for which Ian was the salesman, has been less than positive. After one month of ownership, I have Mercedes Benz C43 AMG from Motor Werks Barrington, for which Ian was the salesman, has been less than positive. After one month of ownership, I have discovered many issues. Due to my job, which has long, unpredictable hours, I cannot continue to monitor each new issue as it arises. It is incredibly inconvenient to continue to find and make time to address each issue. At best, Motor Works and Ian were sloppy on representing the condition of the vehicle to me, and at worst, they were dishonest throughout. On the date of purchase, January 20, 2024, I had the 3 following immediate issues: 1. First, an incorrect financing rate was advertised. 3.39% financing was advertised on the dealer website. I swapped multiple term sheets with Ian with the advertised 3.39% financing rate. When I arrived at the dealership to purchase the car, I was told this financing rate was not available on AMGs, and had to accept a higher financing rate of 6.89%. I am no expert on Illinois consumer protection law, but I think these facts could raise issues with the following provision: Illinois Administrative Code Title 14, Subtitle B, Chapter II, Section 475.630. 2. When I test drove the car, I did not notice any imperfections within the interior of the car. Upon getting in the car after purchase, I saw a dent in one of the speakers. To the very best of my recollection, this dent was not present when I test drove the car. I later paid out of pocket to fix the dent because, as Ian said, "unfortunately with used cars, there's always going to be a few imperfections." 3. Only after purchasing the car did Ian tell me that they only had one key for the vehicle, as the previous owner had not returned the second key. Shortly after purchasing the car I gave the dealership a negative review. Once I did so, I was contacted and told that if I gave the dealership a new, positive review, they would get me a second key. Leaving me no choice by withholding my right to a second key, I gave the dealership a new, positive review. I then received the second key on February 23, 2024. But, this was only offered after a negative review, and I do not believe I would have been offered a second key if I had not left a negative review in the first instance. After purchasing the car, I have discovered the following issues: 4. On February 9, 2024, after hearing a knocking sound coming from the trunk for around a week, I inspected the trunk and discovered a plastic piece wrapped around the left trunk arm of the car had broken. The broken plastic piece had marks, and broke in a way that indicated something else was broken inside the trunk, which caused the damage. On February 13, 2024 I took my car to Autohaus on Edens for inspection. Autohaus on Edens informed me that the trunk motor had broken loose from the side of the trunk where it was secured, and as a result, knocked into the left trunk arm, breaking the plastic piece. I picked up my car up on February 20, 2024 after the trunk motor was fixed and the plastic piece replaced. 5. On February 20, 2024, I saw rust forming between the right rear bumper and fender of the vehicle. I have had no accidents with this vehicle. When I mentioned this to a service technician while getting the second key programmed to the car at Motor Werks of Barrington, he said that it looked to be pre-existing. He asked if I'd bought the car there, and I said yes. 6. On February 27, 2024, I found an oil leak underneath the car, with oil appearing underneath the splash guard on the front left, driver side of the car. 7. On February 28, 2024, I noticed the fuel lid bodywork on top of the gas cap appeared to slide easily, and discovered that the fuel lid was no longer glued on and slid right off the car. I literally held a piece of my car in my hands. I sent Ian a video, who indicated confusion, and did not seem to grasp the circumstances. I do not have time for this, or this feign of confusion. More

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Porsche Barrington truly delivered an outstanding car buying experience, even though I never visited the dealership in person. I managed to secure a fantastic deal on a Porsche Taycan 4S Cross Turismo, l buying experience, even though I never visited the dealership in person. I managed to secure a fantastic deal on a Porsche Taycan 4S Cross Turismo, largely thanks to the excellent service provided by salesperson Ian Higgins, who was incredibly helpful over the phone and via email/text. Ian was particularly understanding and patient, guiding me through the unfamiliar terrain of an out-of-state car purchase. His communication skills were on point, ensuring I was well-informed and comfortable throughout the entire process. What really stood out was Ian's commitment to customer satisfaction. He didn't just sell me a car; he took an active role in coordinating with the shipping company, ensuring my new car arrived at my home in Texas in perfect condition. Overall, my experience with Porsche Barrington and Ian Higgins was top-notch. They've mastered the art of remote car sales, making the whole process smooth and hassle-free. More

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I can't say enough good things about Ian, my sales advisor. He has this genuine personality that makes you trust him from the very first interaction. It doesn't feel like he's working for Porsche Barr advisor. He has this genuine personality that makes you trust him from the very first interaction. It doesn't feel like he's working for Porsche Barrington; it's more like having a personal shopper dedicated to your needs. I ordered a custom 2024 model, and Porsche is renowned for its customization options, which can be a bit overwhelming. It's as detailed as choosing the color of interior stitches on the dashboard cover! I spent days configuring my dream Porsche, researching every detail online to make sure I got it right. Ian was there to guide me through the process, reviewing my configuration and consulting with experts to ensure it was tailored to my liking. I placed my order in May, and for the past 7 months, Ian has been on top of it, maintaining regular contact with me. He consistently answered my questions and addressed any concerns within 24 hours. It takes more than luck to satisfy a demanding customer like me over a 7-month period; it's a testament to Ian's work ethic and exceptional sales skills. Here's a heartwarming story: after 7 months of anticipation, my custom 2024 Porsche Cayenne Coupe finally arrived. Ian offered me with a gift from their onsite accessory store. I was a bit hesitant to ask, but I couldn't resist and requested a crest keyring of the Porsche 75th-anniversary special edition, which I saw somewhere online instead. I didn't have high hopes since it was a complimentary gift, but to my amazement, two days later, a package from Ian arrived at my doorstep, and inside was the exact gift I had asked for—the 75th-anniversary special edition crest keyring! Ian delivered once again! I can't help share my incredible shopping experience at Porsche Barrington with everyone. Thanks to Ian at Porsche Barrington, I'm now the proud owner of a beautiful custom 2024 Porsche Cayenne Coupe, all while saving thousands of dollars off the MSRP. Can you believe it? It's a deal that still has me pinching myself! More

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Just purchased a 2021 Porsche 911 Turbo S from Ian. A very pleasant and professional experience. Ian answered all my questions and he went out to lot and found car and FaceTimed with me to show me the A very pleasant and professional experience. Ian answered all my questions and he went out to lot and found car and FaceTimed with me to show me the car. Car is in perfect condition. Easy negotiation and Ian even arranged shipping of the car to Hilton Head, S.C.and picked up my 2011 911 Turbo S in trade and took it back to Barrington. Great company to do business with. More

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The best dealership I have ever worked with. Will highly recommend them to friends and colleagues. Will highly recommend them to friends and colleagues. More

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Great experience working with Porsche Barrington! Ian and Lilly made the purchase of a 2020 Macan GTS memorable. Lilly was especially helpful in educating me and getting me linked up with the Porsche Ian and Lilly made the purchase of a 2020 Macan GTS memorable. Lilly was especially helpful in educating me and getting me linked up with the Porsche app and getting the car registered through the service department! More

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My recent purchase of a pre-owned 911 from Porsche Barrington was seamless, efficient and enjoyable despite living approximately 1,000 miles from the dealership. Ian Higgins fielded the initial calls Barrington was seamless, efficient and enjoyable despite living approximately 1,000 miles from the dealership. Ian Higgins fielded the initial calls, texts, and emails in a professional manner and was upfront and honest. Boban Filipovic provided an exceptional onsite experience, test drive, transaction closing, and he ensured the vehicle was detailed for transport. Cannot recommend Boban more highly! Nina Kecki expertly described the function of the numerous features of the vehicle in a gracious and easy to understand manner. If you find yourself in the market for a Porsche, regardless of your location, begin your search at Porsche Barrington. More

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Worked with Ian on my GT4 purchase. He made it super easy and smooth. While the car was getting ready for delivery he kept me updated and insured the car was delivered in a timely man He made it super easy and smooth. While the car was getting ready for delivery he kept me updated and insured the car was delivered in a timely manner so I could go enjoy it. Ian is a great representative of MW and I will enjoy buying from him again. More

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Bought a Porsche, traded in my BMW X5. Ian Higgins made the deal easy and fast. The dealership was clean and they had many cars to choose from. Thanks. Ian Higgins made the deal easy and fast. The dealership was clean and they had many cars to choose from. Thanks. More

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