Herberto Delgado
Herberto Delgado at Volkswagen of Downtown Chicago

Herberto Delgado

Sr Service Advisor

Volkswagen of Downtown Chicago

1111 N Clark St
Chicago, IL 60610

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4.5
305 Reviews
4.5

305 Reviews

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305 Reviews of Herberto Delgado

August 01, 2025

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Employee Rating

Love the customer service. I was helped quick and the service to my vehicle was done quick. More

by JEERANARDNIK
Service Price Transparency
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Recommend Dealer
Yes
Aug 01, 2025

Volkswagen of Downtown Chicago responded

Thanks for sharing your thoughts about your experience with Volkswagen of Downtown Chicago. We appreciate your business and hope to see you again soon!

July 17, 2025

Dealership Rating
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Prompt service, friendly personality, excellent work, very fast and thorough. I didn’t have any worries throughout. More

by COLOGNOLE
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Recommend Dealer
Yes

Other Employees Tagged: Kelia House, Alonzo Bass

Jul 17, 2025

Volkswagen of Downtown Chicago responded

Thanks for sharing about your experience with Volkswagen of Downtown Chicago. We appreciate your business and hope to see you again soon!

July 14, 2025

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I brought my Tiguan in for service, and the team here was outstanding from start to finish. Luis were friendly, professional, and kept me informed throughout the entire process. The service was completed on More

by Kurtis C
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Recommend Dealer
Yes
Jul 14, 2025

Volkswagen of Downtown Chicago responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

June 25, 2025

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The service center and the employees were professional, quick and clean. I felt my VW was in good hands with them. More

by SCOTT_B
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Recommend Dealer
Yes
Jun 25, 2025

Volkswagen of Downtown Chicago responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

June 04, 2025

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Her service was very good. She greeted me nicely you deserve a 10 for her good customer service More

by VONE28.JOHNSON
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Recommend Dealer
Yes
Jun 04, 2025

Volkswagen of Downtown Chicago responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Volkswagen of Downtown Chicago!

June 03, 2025

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Excellent dealership, always clean, professional, and has plenty of amenities. Always happy to bring my VW in for service here. Only sometimes are slightly on the more expensive side of services. More

by mitmcdaniel
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Jun 03, 2025

Volkswagen of Downtown Chicago responded

Thank you for choosing Volkswagen of Downtown Chicago. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

May 28, 2025

Dealership Rating
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This dealership was clean and easy to use. I could drive up same day for an appointment, and drop off my car while going back to work. They communicated frequent updates and made it very easy More

by DBARTLET0
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Recommend Dealer
Yes

Other Employees Tagged: Kelia House

May 28, 2025

Volkswagen of Downtown Chicago responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

May 17, 2025

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Very knowledgeable people they listen and take directions thank you All Appreciate all the help More

by Yaghmour group
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Recommend Dealer
Yes
May 17, 2025

Volkswagen of Downtown Chicago responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

May 14, 2025

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Employee Rating

Excellent service. Easy to contact and good communication. The work was done in a very timely manner. More

by Linda
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Recommend Dealer
Yes
May 14, 2025

Volkswagen of Downtown Chicago responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Volkswagen of Downtown Chicago. We look forward to having you as one of our valued customers for many more years to come!

May 09, 2025

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The vw workers they are really nice but the price for the service is very expensive More

by bonifilio1984
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Recommend Dealer
No
May 14, 2025

Volkswagen of Downtown Chicago responded

At Volkswagen of Downtown Chicago we strive to get the client experience to be 100%. On occasion, things don't go as planned but we can't fix issues that we aren't aware of. So we would like to invite you to share your experience with us so we can pinpoint the issues that we need to work on, as well as, the things that we got right. Please reach out at your earliest convenience so we can rectify the situation and work on eliminating the issues that you encountered. My name is Fred Borek, Service Manager, of VW of downtown Chicago and I can be reached at Fred.Borek@dtvwchicago.com or 312-628-4848. Thank you for time!

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