Heather Willis
Heather Willis at Brandon Hyundai
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Heather Willis | Page 3

Customer Relations Manager

Brandon Hyundai

9915 E Adamo Dr
Tampa, FL 33619

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4.1
29 Reviews

Dealership Experience

5 yrs, 11 mos

Industry Experience

8 yrs, 2 mos

Languages Spoken

English English

4.1

29 Reviews

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29 Reviews of Heather Willis

November 09, 2021

Dealership Rating
Employee Rating

This dealership is attentive, caring and efficient. Everyone was in a good mood. Harold explained what my car needed in detail, kept updating me and didn't take longer than necessary to get it done. More

by Nesshii
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Michael Irizarry, Brendan Kenny, Greg Bryant, Richard Bryan, Wayne Joyner , Harold De La Cruz, Jason Dillion, Chris Foster, Tony Jones

October 05, 2021

Dealership Rating
Employee Rating

Great workers. Service takes way to long on a random Tuesday, even with an appointment. More

by familybat712
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Harold De La Cruz, Kaylin Stapchuk, Valerie Vignolo

March 30, 2021

Dealership Rating
Employee Rating

when i bought my car from you, iwas promised a loaner when serviced was done. this did not happen. that was the reason i bought from. PLEASE RESPOND More

by ILG8856
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Jason Dillion, Josh Kawcak, Kaylin Stapchuk, Luis Tejeda

March 10, 2021

Dealership Rating
Employee Rating

The promise was to replace the windshield with the correct one ,they did not, the piece hanging for the mirror was glued on. This was after two companies sad it was the wrong windshield. $35,000 for a More

by Klmatthews
Recommend Dealer
No

Other Employees Tagged: Jason Dillion, Tony Jones

August 05, 2020

Dealership Rating
Employee Rating

Faten Dik really was amazing from start to finish, all started by me calling to make sure I didn't just drive to get service and it may have been very busy also to ask fact finding questions to be prepare More

by purpleraininfinity1
Recommend Dealer
Yes

December 26, 2019

Dealership Rating

Horrible customer service, zero communication, horrible sales/financing/service departments. They make false promises and then call you the liar. I advise you find a different Hyundai dealer. It’s the More

by Jenzim1986
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Mario Otero, Brendan Kenny, Richard Bryan , Harold De La Cruz, Josh Kawcak, Kaylin Stapchuk, Luis Tejeda

Jan 21, 2020

Brandon Hyundai responded

Good afternoon, I apologize but the part has not arrived yet. The ETA we were provided for the part to arrive was 01/20 but there has been a delay. I just spoke with service and parts regarding this. They are going to see if there has been an updated ETA issued yet. I apologize for the delay but with your vehicle being a new model, we can only acquire parts as they become available from the factory. As soon as it arrives, they will call you to make further arrangements. Thank you so much for your patience and understanding!

Jan 21, 2020

Jenzim1986 responded

You guys are pathetic. It’s been 3 months since I’ve bought this damaged xxx and have received 5 different arrivals dates already and your still telling lies!! O well you guys don’t seem to care so I guess I will go fill out my Hyundai review now I’m done giving you people chances to make this right. Also The “ its a new car” excuse is being overused by you guys, Hyundai is producing these cars by the hundreds this part is not on short supply, I was able to locate it in 5 minutes.... nice try.

Jan 21, 2020

Brandon Hyundai responded

Good afternoon, I do sympathize that you purchased your vehicle in December and due to the first spoiler we received arriving damaged, it has further delayed our progress of having yours replaced. However, we have tried our best to remedy this for you and get this handled as quickly as possible because we do care about our customers. Again, I apologize that the first spoiler we ordered arrived to us damaged. I also apologize that we have to order our parts from the factory; we can't just order one online from anywhere, it has to be a warrantied part from Hyundai. I apologize that every warehouse nationwide did not have any in stock and we have no choice but to wait on the factory, but we did put a rush on it. We understand this has escalated so we are doing everything in our power to rush this for you. We understand your frustration, and have been in communication from your initial response and have tried our best to get you a new spoiler and correct this. As I mentioned in prior communication parts on "back order" means there are none available. Thank you for your time and I hope you have a wonderful day.

Jan 21, 2020

Jenzim1986 responded

As far as you stating you have been keeping us informed... that is incorrect. If it wasn’t for ME constantly reaching out to YOU I would not have heard anything from you, I would still not know anything IF I left it up to you. IF this was so important to you, you would have called yesterday to tell me the ETA YOU gave was incorrect, but once again I have to reach out to get a status update as usual. I have a call/complaint in to Hyundai now. Maybe they’ll be able to get something done or force you to take it off another car.... seeing this repair is stated in our contract with you and had yet to be fulfilled by you.... that’s a breach of contract.

Jan 21, 2020

Brandon Hyundai responded

Again, we do apologize. I am working with what I have. All I am given is the ETA meaning estimated time of arrival. We can only go by the ETA we are provided which can change from the manufacturer. Which means that we can only provide you an update when parts department is updated, latest update part will be in January 30th (9 more days). As soon as the part arrives here, I can promise you we will call you to let you know that it's arrived and everything is well with it. We will then send it for paint and contact you again to schedule an appointment for the installation. If anything is to change with ETA I will also provide you an update.

December 01, 2019

Dealership Rating
Employee Rating

Great experience at Brandon Hyundai! Just want to give a shout out to the other great employees of Brandon Hyundai, that I encountered just a few days ago when buying my new 2020 Sante Fe More

by Chrisitina C.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Stefano Santini , Adrian Cintron, Chris Foster, Josh Kawcak, Kaylin Stapchuk, Luis Tejeda, John Oliver, Patrick Lynch.....5 stars to both of them! And the guy who checked in my car....dark hair!! I wish I remembered his name, super friendly.

November 25, 2019

Dealership Rating
Employee Rating

I have been car shopping for over a year now. I have test driven many cars and felt with many salesmen. I was in the verge of giving up and shopping on Carvana. I received a tip recommendation from my brothe More

by kreesade1.taylor
Recommend Dealer
Yes

Other Employees Tagged: Nikki Degraffenreid , Chris Foster, Todd Kummerman, Lam Nguyen

November 12, 2019

Dealership Rating
Employee Rating

Great customer service Heather Willis the Customer Relations Manager at Brandon Hyundai took care of my concerns and made my situation right. Thank you, I will be back. More

by jpoirier1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Harold De La Cruz

3

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