Hassan El Hakim

John the sales manager is arrogant and condescending. Demands customers respect him because of how much volume the dealership does. Has no empathy for customers and working with them. Will gaslight custo Demands customers respect him because of how much volume the dealership does. Has no empathy for customers and working with them. Will gaslight customers to only defend his employees. Talks about how many dealerships the owner has. None of that matters to a customer. They only care about the car they are buying. More

by dfurst1 Verified Customer Verified Customer

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Rahul was an excellent sales representative for BMW. We did not have an appointment but he greeted us very quickly. He was incredibly knowledgeable and easy to work with. The buying process was very smo We did not have an appointment but he greeted us very quickly. He was incredibly knowledgeable and easy to work with. The buying process was very smooth. More

by ddoyle1072 Verified Customer Verified Customer

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Great experience with the car buying process. Rahul met us within 3 min of walking in the showroom. Found us car we wanted. Was extremely knowledgeable. The car buying process was very er y effic Rahul met us within 3 min of walking in the showroom. Found us car we wanted. Was extremely knowledgeable. The car buying process was very er y efficient. We are having the bmw shipped which Rahul arranged and also plated in a different state. We were not planning on buying the car that day but they made it so easy. More

by ddoyle1072 Verified Customer Verified Customer

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Osman Sir was very helplful and professional--answered all my questions. Milan Augustine (Product Genius) was delightful, knowledgeable and professional I recommend both of them very highly all my questions. Milan Augustine (Product Genius) was delightful, knowledgeable and professional I recommend both of them very highly More

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Amazing service from start to finish. Came in from out of town and they were willing to work with me however I needed to get the deal done Came in from out of town and they were willing to work with me however I needed to get the deal done More

by DAVIDWALTERKARP Verified Customer Verified Customer

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I drove down from Tampa to look at a car. I reached out to three different client agents who reached out to me by email. Not one of the three came outside on that lot to work with me. This la I reached out to three different client agents who reached out to me by email. Not one of the three came outside on that lot to work with me. This lack of action was unprofessional, disrespectful, and flat out bull----! Ms. Nay showed up and answered my questions. She took care of me and my spouse. I was going to leave and go back to Riverview/Tampa but, she changed my mind. The service she provided and her knowledge on the process of purchasing a car was superb. She is clearly operating at a managerial level and not that of a Client Agent. I cannot say as much as I would like because I'm limited by this survey. What I can say she is family now. We'll be back when I purchase another car. She's the only one we will work with. That's how good she is at her job. More

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Top shelf purchase of our X5 from start to finish. Eddie, Hassan and Heaven were all excellent. Eddie, Hassan and Heaven were all excellent. More

by lddemeo Verified Customer Verified Customer

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The experience was very positive . The process was Quick, seamless and very transparent. I was treated with great respect and shown a great deal of respect for my business and loyalty The process was Quick, seamless and very transparent. I was treated with great respect and shown a great deal of respect for my business and loyalty More

by mvalentino54 Verified Customer Verified Customer

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Had a previous issue that was not the dealership’s fault but they made it right for us. but they made it right for us. More

by terri.stern1 Verified Customer Verified Customer

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Very friendly and more than helpful. Made it a pleasure to buy a car. Exc Made it a pleasure to buy a car. Exc More

by a_Monschein Verified Customer Verified Customer

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