Harry Jones | Page 21

This dealership is unethical, immoral, and unprofessional. They pulled a bait and switch on us! They took a deposit over the phone after agreeing to a price, we spent over 5 hours there afte unprofessional. They pulled a bait and switch on us! They took a deposit over the phone after agreeing to a price, we spent over 5 hours there after we uncovered some additional fees having to do with taxes which we agreed to and then after we sat down to sign contracts their system couldn’t process our contracts. So they said that they would work on correcting the issue and for us to come back the next day. They did not proactively call us to tell us what was going on until two days after at which point the sales person told us to come in to sign contracts under the agreed to terms. Then he called a few hours later and told us that they would not honor our agreed to price and raised it. I wish someone would have told me that I was dealing with people that don’t care about their customers and lie to them right through their teeth. More

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I bought a 2005 Honda civic from DCH Montclair Acura. I was a nervous wreck not knowing what to expect. I always heard horror stories about car dealerships and car salesmen. But right from the beginning Ja was a nervous wreck not knowing what to expect. I always heard horror stories about car dealerships and car salesmen. But right from the beginning Jaime made me feel at ease. He answered all my questions and concerns. I never felt pressured at anytime. I felt like he was legitamately interested in what I had to say and how he was going to help me get a new car. He made sure to go over everything about the vehicle. He also made sure I knew how to work everything in my new car before I left as well. Jaime was very knowledgeable and helpful throughout the whole process. I would definitely recommend DCH Montclair Acura to any of my friends and family. Everyone is really helpful friendly and nice. Overall it was a wonderful experience. More

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