Harold Stone
Harold Stone at Ciocca Toyota of Williamsport
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Harold Stone | Page 19

Service Manager

Ciocca Toyota of Williamsport

203 Lycoming Mall Dr
Muncy, PA 17756

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4.6
205 Reviews
4.6

205 Reviews

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205 Reviews of Harold Stone

July 03, 2023

Dealership Rating
Employee Rating

You guys are always on time! ! You also always get things iced right the first time!!f More

by zippymisty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 05, 2023

Ciocca Toyota of Williamsport responded

Thank you so much for trusting us with the service of your vehicle. We know it’s not always a “fun” visit to the dealership, but we are so glad we are here for you!

July 02, 2023

Dealership Rating
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Pleasant and informative staff from beginning to end of my visit. They spent a great deal of time helping me through multiple questions and issues without rushing. More

by BARBROUSE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ralphina Moccia, Marissa Tomasella

Jul 05, 2023

Ciocca Toyota of Williamsport responded

Hi BARBROUSE, thanks for the recommendation. Our team at Ciocca Toyota of Williamsport values your feedback and looks forward to seeing you again soon.

July 02, 2023

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Always seem to do a good job whenever they work on my vehicle, they are very polite to deal with also. They always supply me with a loaner too. More

by SNAPDRAGON62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 05, 2023

Ciocca Toyota of Williamsport responded

Thank you for trusting us with your vehicle's maintenance needs and making Ciocca Toyota of Williamsport your shop of choice! We appreciate your business and thank you for taking the time to share your experience at our shop, SNAPDRAGON62!

June 29, 2023

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Andrew Strange and his team of service technicians, along with Toyota, replaced a faulty engine in my wife's Prius, completely free of charge. There was a build defect in the engine that caused to lose compr More

by JEFFS99ACE
Workmanship
Recommend Dealer
Yes

Other Employees Tagged: Tom Stacey, Brent Engleman, Braydon Cross , Phil Holter, Ralphina Moccia

Jun 30, 2023

Ciocca Toyota of Williamsport responded

Thank you for taking the time to leave us a great review of your experience with our service department! We sincerely appreciate your kind words and are glad to hear that our team was able to provide you with excellent and affordable service.

June 28, 2023

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Arrived at 8:15 am. A young man named Clayton Amey was there to promptly check me in. For 10,000 mile service & tire rotation. About 45 mins later, the service was compl More

by GFBBAB
Service Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: Clayton as mentioned in note.

Jun 28, 2023

Ciocca Toyota of Williamsport responded

We are so excited to hear about your great experience. Remember to give us a call anytime if you have any questions, and thank you again for trusting us with your business.

June 27, 2023

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Hello I was there to get repairs done to my Highlander parts were ordered & they came in quickly , I do enjoy the coffee & snack that was offered as well as the quick service of getting my car repaired More

by SUNMAN8035
Service Price Transparency
Recommend Dealer
Yes
Jun 28, 2023

Ciocca Toyota of Williamsport responded

Sunman8035, Thank you for taking the time to review our business and for your kind words regarding our service department. We are happy to hear that we have met your expectations and look forward to serving you again soon.

June 26, 2023

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Employee Rating

An excellent detail service on both of my vehicles. Unfortunately my vehicles were not photographed at pickup and delivery so I have no way of proving that my front license plate was damaged while in t More

by CADDIEMAN94
Service Price Transparency
Recommend Dealer
Yes
Jun 26, 2023

Ciocca Toyota of Williamsport responded

Thank you for taking the time to review our business and for your kind words regarding our service department.

Jun 26, 2023

CADDIEMAN94 responded

I WANT A RESPONSE TO MY COMPLAINT ABOUT THE DAMAGE DONE TO MY FRONT LICENSE PLATE. I DON'T WANT A xxxxxxxx STANDARD RESPONSE! I WANT THE SERVICE MANAGER TO RESPOND! I DARE YOU TO PUBLISH MY COMMENTS.

Jun 26, 2023

CADDIEMAN94 responded

SEND AS TYPED.

June 26, 2023

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Employee Rating

Nice staff, good beverage/snacks for long waits. Service took 80 minutes longer than told. More

by Kay
Service Price Transparency
Recommend Dealer
Yes
Jun 26, 2023

Ciocca Toyota of Williamsport responded

Kay, we are so glad that you enjoyed the experience and the efforts we have made to make your wait for service as comfortable as possible. We do apologize for the time taken to service your vehicle, we are working to cut down on this. Thank you so much for sharing.

June 24, 2023

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All experiences have given us a confidence that the dealership is quite trustworthy and competent. More

by mwalzer4
Service Price Transparency
Recommend Dealer
Yes
Jun 26, 2023

Ciocca Toyota of Williamsport responded

Mwalzer4, thank you for taking the time to leave a review of your experience with our service department. We strive to maintain the highest level of customer service and are glad to hear it was reflected in your visit.

June 24, 2023

Dealership Rating
Employee Rating

I love the videos that are sent during the service process. It gives a sense of security that the repairs that are being suggested are truly needed and not just an attempt to gain additional money. More

by rodmat93
Service Price Transparency
Recommend Dealer
Yes
Jun 28, 2023

Ciocca Toyota of Williamsport responded

Thanks for sharing your experience with us, rodmat93! If there is anything else we can do to help just let us know! Have a great day!

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