Ham Sal

Terrible experience with Deluxe. We saw their ad for a 2023 BMW X7 with 3400 miles that had been a lemon, but BMW fixed it. We worked with the salesman and specifically asked him w We saw their ad for a 2023 BMW X7 with 3400 miles that had been a lemon, but BMW fixed it. We worked with the salesman and specifically asked him whether the car had any dense, dings, scratches, or any other defect. The salesman assured us that this car was mint. We agreed to purchase it for approx. 69K. They had the car shipped to us, and upon arrival, we noticed all sorts of dents and scratches in the car, and it appeared that the car had been in a hailstorm. Upon further inspection, we found holes drilled in the hood where they had tried to repair using some sort of dent removal technique that was not successful. We reached out to our sales person and he said he needed to get the manager involved. The manager called us and apologized and seemed like he wanted to work through the issue. The problem is they charged us $2000 for an inspection by them, and I told the manager I was extremely concerned that these had not been seen during an inspection because the holes had been drilled very recently and there were metal shavings both inside the car where holes were likely drilled in the structure of the car and on the engine from the hood. I am now concerned that they bought the car with the hail damage and paid a far discounted rate and then tried to correct it and sell it to us. A car with hail damage is definitely worth far less than what we paid. They agreed to extend the period of time to exchange the car but now the only option they’ve offered us is for them to come pick up the car and take it back to their shop so they can attempt to repair the car. Unfortunately, we feel like we were scammed and we don’t trust them taking the car anywhere since they would have all our money and our car at that point. The bigger issue is that this car can never be repaired to what was offered to us, which was a brand new basically mint car. We are now going to be forced to file litigation against them because we are sitting here with a vehicle that is not what we contracted for. Please be careful. More

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Matthew is the guy there. From the very beginning he was cristal clear with numbers and every request that I made for him. Excellent commmunication and the facility itself is From the very beginning he was cristal clear with numbers and every request that I made for him. Excellent commmunication and the facility itself is really nice. All people there are amazing. Finance’s guy was really good too. No blablabla. Straight forward with you without any delays. highly recommended this dealer and their people More

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The best customer service I have ever seen. Jabir and his team are on there game and they are perfect at everything. Jabir and his team are on there game and they are perfect at everything. More

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JABIR CHAUDRY WAS A GREAT AUTO SALES REP, SUPER PERSONABLE, PATIENT & UNDERSTANDING. HE MADE IT HAPPEN AT MY CONVENIENCE & GOT MY PAYMENTS EXACTLY WHERE THEY NEEDED TO BE. DEALER SHIP WAS ALSO PERSONABLE, PATIENT & UNDERSTANDING. HE MADE IT HAPPEN AT MY CONVENIENCE & GOT MY PAYMENTS EXACTLY WHERE THEY NEEDED TO BE. DEALER SHIP WAS ALSO CLEAN & PROFESSIONAL. More

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Totally different experience than what you expect when buying a car. Wasn’t too pushy on the sale and very helpful. Helped me explore all options to make sure I got the best deal. Super helpful very knowl buying a car. Wasn’t too pushy on the sale and very helpful. Helped me explore all options to make sure I got the best deal. Super helpful very knowledgeable just a smooth operation all together More

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Very professional and responsive, I purchased the car all online and they securely delivered my new vehicle all online and they securely delivered my new vehicle More

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Ham helped me get a new car and did everhthing he could to make sure i was happy! I recommend him and deluxe auro! to make sure i was happy! I recommend him and deluxe auro! More

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Great service. Ham was great. Honest and straightforward. Kept things moving along. Highly recommend Hame and Deluxe auto. Ham was great. Honest and straightforward. Kept things moving along. Highly recommend Hame and Deluxe auto. More

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The guy Ham made it easy and stress-free to get me in a car that I was wanting for quite some time. Huge shoutout to Deluxe and the car-financing process, couldn’t have been simpler! car that I was wanting for quite some time. Huge shoutout to Deluxe and the car-financing process, couldn’t have been simpler! More

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Reasonable pricing, highly recommended. The dealership has a bundle of cars to choose from. I The dealership has a bundle of cars to choose from. I More

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