Hal Smith | Page 19

Exceptional experience! All sales and finance personnel went above and beyond to assist us with purchasing a vehicle. Great customer service and friendliness all around. We w All sales and finance personnel went above and beyond to assist us with purchasing a vehicle. Great customer service and friendliness all around. We will be returning to Route 66 in the future for vehicle purchases and services! More

Helpful 0

Report | Print

Excellent!!! Great customer service definitely went above and beyond to make sure they help you find everything you want and stay with in your budget!!! Everyone w Great customer service definitely went above and beyond to make sure they help you find everything you want and stay with in your budget!!! Everyone was extremely friendly and welcoming!! More

Helpful 0

Report | Print

Enjoyable Justin was very easy to work with. He was friendly and knowledgeable about the vehicle. There was no pressure and he wanted me to get the right vehicl Justin was very easy to work with. He was friendly and knowledgeable about the vehicle. There was no pressure and he wanted me to get the right vehicle at a fair price. More

Helpful 0

Report | Print

Trustworthy Our dealer was honest, upfront, and very kind!!!!! Our dealer was able to stay under me and my husbands budget which is what sealed the deal!! Our dealer was honest, upfront, and very kind!!!!! Our dealer was able to stay under me and my husbands budget which is what sealed the deal!! More

Helpful 0

Report | Print

Amazing, quick & easy Everyone I talked with was friendly and helpful. The sales man that I worked with, Justin Kaczynski was AMAZING!! He was very knowledgeable about the Everyone I talked with was friendly and helpful. The sales man that I worked with, Justin Kaczynski was AMAZING!! He was very knowledgeable about the vehicles and answered all of my questions. He went ABOVE & BEYOND to help me find the car of my dreams!!! The vehicles are reasonably priced and very affordable! More

Helpful 0

Report | Print

Love my new car They got me into a brand new car when I didn't think I could get one. Overall nice people. I'll definitely be referring friends to them. They got me into a brand new car when I didn't think I could get one. Overall nice people. I'll definitely be referring friends to them. More

Helpful 0

Report | Print

Backdoor The salespeople will stalk you continuously even while you are trying to park. And be very careful because they will find a way to backdoor you on an The salespeople will stalk you continuously even while you are trying to park. And be very careful because they will find a way to backdoor you on any incentives you, or they will offer and deny they even talked to you. More

Helpful 10

Report | Print

No stars if I could If I could give 0 stars I would. This transaction was miserable from beginning to end. Broken promises, missing paperwork and keys, and flat out lies If I could give 0 stars I would. This transaction was miserable from beginning to end. Broken promises, missing paperwork and keys, and flat out lies. Shopping for a van that we could install a lift in. Looked at a van on their lot and talked to our salesman. Came back the next day, but had decided the first van wasn't for us. We wanted to order one to our specs. They offered a van close to what we wanted, plus said they'd install a lift for us. They specifically said they'd be installing it in house, and that it was included in the price they quoted. But the van was in Kansas, so they'd have to have it brought to Tulsa for us. We signed papers to that effect. The van arrived and my husband went to look at it. He was informed at that time that the dealership had contacted a lift company about installing the lift, and it would be too expensive. Nick, the sales manager, made my husband feel that we'd tried to pull one over on them, even though them installing the lift was their suggestion. Agreed on a new price without the lift, which would include $1000 cash back. We went to pick up the van. They didn't have us sign new paperwork, there was only one key and no fob, and there was no $1000 check. Salesman said there was no need for new paperwork, that this van only came with one key, and that the check would come with the title. We really felt rushed out the door that night. Of course, we got a call from finance the next day, needing us to come sign new paperwork. And lo and behold, they found the missing key and fobs, so we made the long drive back to Tulsa for that. A month later we got our title, guess what - no check. We called and made arrangements to pick it up last Friday evening. Drove back to Tulsa - no check. Supposedly it was written, but locked in an office and wouldn't be available until Monday. Called Monday - no check. It'll be ready Tuesday. Couldn't make it Tuesday, so called Wednesday. Sales manager Nick "has it in his hand", but it isn't signed. Come tomorrow. FINALLY got the check. (Which was dated the day we picked it up. Not any of those earlier dates when it had supposedly already been written. Hmmm) Hubby is a loyal GM customer and has bought MANY cars over the years. GM will be hearing about this nightmare dealership! More

Helpful 9

Report | Print

Great experience Helpful staff, friendly and willing to work with you if you work with them, and make the car buying experience satisfying. Will be back for next car. Helpful staff, friendly and willing to work with you if you work with them, and make the car buying experience satisfying. Will be back for next car. More

Helpful 1

Report | Print

Overall a great experience Christian and Hal were awesome. The only less than awesome parts of the experience was the amount of time I had to wait for Hal to get to us, it was a Christian and Hal were awesome. The only less than awesome parts of the experience was the amount of time I had to wait for Hal to get to us, it was about an hour. And while we were working with Christian a gentleman named Aymon jumped in to help. 1 I felt like that undermined Christian. 2 he was putting pressure on us to make the purchase we were intending to make anyway. That caused me to consider a car that was $12000 cheaper, or not buy a new car at all. Neither Hal nor Christian were to blame for those issues, they were both great! I will buy my next car from them and would definitely recommend them to friends and family. More

Helpful 1

Report | Print