My only complaint is about the check in process.
This was my first time having my car serviced there and I made a 945am appointment. I had no idea who the appointment was with and had no idea how to
This was my first time having my car serviced there and I made a 945am appointment. I had no idea who the appointment was with and had no idea how to find out for the first 15 or 20 minutes. That was due to the number of customers there, which there is no control over, but I didn't get to check in for almost an hour after I had arrived. There should be a better way of separating walk-ins from appointments from the very beginning so that people with appointments can be seen in a timely manner. Lipton Toyota is very good and organized when it comes to handling that. I usually go there but I thought I'd give Al Hendrickson Toyota a try because they're closer. After that everything was great and done in a timely manner. The staff was honest and didn't charge me for something they'd originally quoted me but later found out didn't need to be replaced. Because of their honesty, I will return again. The car is running smoothly so far.
More
by DRCEMMANUEL
Verified Customer
Verified Customer
May 31, 2022 -
Toyota of Coconut Creek responded
We appreciate the chance to assist you as well as this feedback. I apologize for any confusion that occurred during your check-in process. We will take steps to improve our processes, and I look forward to seeing you at your next visit! Thank you, Norman Frantz - Service Manager - 954-545-6931
Excellent service and very friendly
The advisor
explained clearly what was needed and answer all my questions
Very good everything thanks
explained clearly what was needed and answer all my questions
Very good everything thanks
More
by gepmoreno
Verified Customer
Verified Customer
May 19, 2022 -
Toyota of Coconut Creek responded
We are thrilled that our team delivered such communicative, top-notch service! Thank you for choosing Al Hendrickson Toyota and for stopping by to share your experience. Drive safely!
Megusta la atencion i el mantenimiento q ledan alos autos
i tienen muy buenos precios
i tienen muy buenos precios
More
by MOISES RAMIREZ
Verified Customer
Verified Customer
May 17, 2022 -
Toyota of Coconut Creek responded
Buenos precios y atención excelente son cosas que queremos proveer, Moises! Gracias por su comentario excelente y por traer su negocio a Al Hendrickson Toyota!
Great customer service, it's always a pleasure dealing
with Klaus. He makes sure you have all questions answered and always gives you the best deal! He even replies on his days off. sorry Klaus :) Thank y
with Klaus. He makes sure you have all questions answered and always gives you the best deal! He even replies on his days off. sorry Klaus :) Thank you for all the help over the years.
More
by NATASHA
Verified Customer
Verified Customer
May 16, 2022 -
Toyota of Coconut Creek responded
Thank you for the great review, Natasha! We are so glad to hear that you have had such excellent experiences working with Klaus over the years. Drive safely, and we hope to see you back again at Al Hendrickson Toyota!
The wait time is just horrific.
Have a 11 am appt for my 1st 5000 mile checkup and didn't get my car back until 1:30 pm
Have a 11 am appt for my 1st 5000 mile checkup and didn't get my car back until 1:30 pm
More
by cburden1052
Verified Customer
Verified Customer
May 20, 2022 -
Toyota of Coconut Creek responded
I am very sorry to hear that your service took longer than anticipated. We strive to provide efficient, top-notch care to each and every guest and it is disappointing that we missed the mark this time. I understand your frustration, but if you would be willing to give us another opportunity to assist you, we would greatly appreciate it. If there is anything I can do to address your concerns, please don't hesitate to give me a call. Thank you, Norman Frantz - Service Manager - 954-545-6931
I am very frustrated with the service; The last two
services the tires have not been rotated, even though the report says yes, but the worst thing is that I did an evaluation like this the first time b
services the tires have not been rotated, even though the report says yes, but the worst thing is that I did an evaluation like this the first time but I also let Josh know the second time in service. Why am I sure they didn't rotate it? because the left front tire has a repair cord. My concern is what else, not so obvious, are they failing to do? ):
More
by manfredo
Verified Customer
Verified Customer
May 20, 2022 -
Toyota of Coconut Creek responded
I'm sorry you have some concerns about the services performed on your vehicle and want to gather some more information to ensure this is properly addressed. Please give me a call, time permitting - I won't be able to determine your contact details from this review. Best, Norman Frantz - Service Manager - 954-545-6931
Everyone’s is so nice and helpful they were able to get
everything in order and helped me even get a ride home.
everything in order and helped me even get a ride home.
More
by Nabila_mejia
Verified Customer
Verified Customer
May 16, 2022 -
Toyota of Coconut Creek responded
We love five stars! Thank you for choosing Al Hendrickson Toyota and taking time to post a fantastic review.
friendly and fast sevice,clean
transportation,xxxx,xxxxxx,xxxxx,xxxxxxxxx,xxxxx,xxxxxx,xxxxx,xxxxx,xxxx,
transportation,xxxx,xxxxxx,xxxxx,xxxxxxxxx,xxxxx,xxxxxx,xxxxx,xxxxx,xxxx,
More
by JACK2CARL
Verified Customer
Verified Customer
May 16, 2022 -
Toyota of Coconut Creek responded
We really appreciate you stopping by to leave a review! Thank you for choosing Al Hendrickson Toyota and for stopping by to share your experience. Drive safely!
Very friendly and handled my problem courteous drive and
dealership kept me informed of all actively
dealership kept me informed of all actively
More
by jauer
Verified Customer
Verified Customer
May 13, 2022 -
Toyota of Coconut Creek responded
Thank you for the great review! We are so glad to hear that you had a successful service experience working with the Al Hendrickson Toyota team. Drive safely, and we hope to see you back!
Best customers service,, best dealers car with the best
employees and BEST CARS. Thank you
employees and BEST CARS. Thank you
More
by BEATRICE.LEVITES
Verified Customer
Verified Customer
May 12, 2022 -
Toyota of Coconut Creek responded
Thank you for the awesome review, Beatrice! We appreciate these kind words about the Al Hendrickson Toyota team!
May 16, 2022 -
Toyota of Coconut Creek responded
Beatrice, it makes our day to hear that our team has gone above and beyond to assist you! Thank you for trusting Al Hendrickson Toyota with your business and for taking the time to share your experience. We wish you many safe and happy miles ahead!
May 14, 2022 -
BEATRICE.LEVITES responded
Hi and I want to thank you again to your team is the best , and is not just words is the true I been in many places but I never been so impressed with the employees, and I mean what I say. I want to thanks to Fernando and to Dino is the best people I ever meet that two man is help me in any way so I can afford to take my car dream .
I am widow and I don’t have family or friends in United States but that two man is do more than a friend is can do . For that I thanks to them to your service team , because when I need a service to my car that people is make everything in they power to have the comfort and the trust on them . Thank you Al Hendrickson Toyota , and please keep your employees satisfied so the is can keep us satisfied. Thank you to all.
To all god blessed them and keep them safe them and they family….
Beatrice H L
May 17, 2022 -
BEATRICE.LEVITES responded
Thank you and I hope I win , in my life I win two times a Umbrella from VS and and a key car chains . Have a wonderful day and thank you , yes happy mile that was my early gift to my self ( the car for my birthday is coming soon . Thank you 🙏