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Gwen Lee
Gwen Lee at Audi Uptown
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Gwen Lee

Appointment Coordinator

Audi Uptown

4080 Highway 7 East
Markham, ON L3R 1L4

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1 Review of Gwen Lee

July 08, 2019

Dealership Rating

"Worst Customer Service"

- Kelvin

Audi Uptown has the worst customer service I have ever experienced. They don't value their customers at all. They ignored us when we went in for a top up for my Q7. We were greeted with a simple "go inside" when we asked about getting a top up, didn't say where exactly or who to speak to. Girl at cashier's desk just kept pointing to a sign that said "Please ring the bell for assistance" without looking at us when we asked about getting our car topped up. And when we rang the bell multiple times no one ever answered, so we just left without getting a top up. The customer service level is nothing compared to Pfaff Audi. I highly suggest management to stop by Pfaff Audi to see what quality customer service looks like. This will be the last time I'll be visiting this location.

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