Gregory Jacobson | Page 4

Repeat customer; another great experience. Bought my first Subaru here 4 years ago and returned to upgrade. Greg, Aaron, and Josh went above and beyond and took excellent care of me. (I think Bought my first Subaru here 4 years ago and returned to upgrade. Greg, Aaron, and Josh went above and beyond and took excellent care of me. (I think I left a similar review 4 years ago too!) Highly recommend. Heritage OM will definitely be my first stop in the future. Thanks guys! More

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I purchased a new vehicle on Thursday, March 31st. Aaron Ringgold (sales) and Josh Jones (financing) were incredible to work with. They were both upfront and honest and I never felt pressured. I will Aaron Ringgold (sales) and Josh Jones (financing) were incredible to work with. They were both upfront and honest and I never felt pressured. I will absolutely continue to make the hour and a half drive to the dealership for any of my vehicle related needs, solely based on the superb treatment I received. More

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Best deal for the car and very responsive for any queries either online or offline either online or offline More

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From start to finish, my experience was EXCEPTIONAL! My salesman was Bill Harris and he was patient, funny, and truly cared about getting me in the perfect vehicle. He streamlined what can normally be a My salesman was Bill Harris and he was patient, funny, and truly cared about getting me in the perfect vehicle. He streamlined what can normally be a very long and drawn out process and then Josh Jones made the tedious process of signing on the dotted line painless. He was also very patient and thorough and ensured my complete satisfaction with my purchase. Both Bill and Josh were truly wonderful and I couldn’t be happier! So grateful for Greg Jacobson and his incredible team at Heritage Subaru in Owings Mills! More

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The people at the dealership were wonderful. Alex took his time with us showing all the new technology and features in our new Forester. He was great to work with, as was Greg who gave us a great deal on his time with us showing all the new technology and features in our new Forester. He was great to work with, as was Greg who gave us a great deal on our trade-in. Even Jake, the finance guy, was a pleasure to work with. We gave them 5 stars. More

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TLDR: I can not say enough great things about this dealership. This is the 3rd Subaru I've bought from Heritage Subaru Owings Mills, and I can not say enough great things about this dealership. Eve dealership. This is the 3rd Subaru I've bought from Heritage Subaru Owings Mills, and I can not say enough great things about this dealership. Everyone there is professional, responsive, and customer oriented. Managers follow up personally after you make each appointment, to ensure your needs are being met. I have encountered no pressure tactics of any kind from the first contact through the last signature in finance. Even before I was a returning customer they rolled out the red carpet for us, but with my latest car they went far above and beyond. There's a massive chip shortage making demand much higher than supply, and many dealers are gouging customers on the price (one told me the best they could do was $5,000 over sticker). Because of this, I waffled a lot on even doing a trade, but my sales rep Alex just simply suggested I bring my car by to see what it was worth. They ended up offering me thousands above what I expected, and gave me a new car price lower than anyone else in a 150-mile radius. On the day of purchase, we discovered the MVA had an issue with the registration of my trade, which should have derailed the whole purchase process. By all rights, they could have sent me off to fight with the MVA for days or weeks by myself, but Alex (my awesome sales rep) and Josh (the finance guru) each worked from their own desks for over 40 minutes, talking to agents and MVA managers to resolve everything for me. I had an extended warranty and pre-paid service on my trade, and expected to spend hours on the phone after the trade, cancelling them and then waiting weeks for the checks. Without my even mentioning this, Josh saw the warranties in some master system, went ahead and canceled the policies, and moved all the refund directly into this sale, saving me thousands. He also got me a much better APR than my bank (despite my banking with them for 25 years). It's the details like these that really make me come back here, not just among Subaru dealerships but among all car makers. More

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Gregory listens and responds. Made my purchase of a leased car the most efficient and pleasant experience in my 40 years of buying and leasing cars. Reminiscent of the 50’s when my dad was able to call leased car the most efficient and pleasant experience in my 40 years of buying and leasing cars. Reminiscent of the 50’s when my dad was able to call his neighborhood dealer and arrange for a new car over the phone. He drove his old car to the dealer, signed a couple of documents and drove his new car home. More

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It was a very stress free and pleasant process. Alex was friendly and professional. He really did a great job meeting my expectations. I would definitely buy another Subaru here friendly and professional. He really did a great job meeting my expectations. I would definitely buy another Subaru here More

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Purchasing a new touring outback from Mei Kei was the easiest. She answered all my questions even before I asked most of them. She effortlessly takes you through the entire car purchasing processes. She easiest. She answered all my questions even before I asked most of them. She effortlessly takes you through the entire car purchasing processes. She was very friendly, professional, organized and easy to talk too. More

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I had a wonderful time purchasing a brand new Impreza with Mei and the rest of the crew at Heritage! This was my first time purchasing a brand new car, and I couldn't have been made more comfortable. Fro with Mei and the rest of the crew at Heritage! This was my first time purchasing a brand new car, and I couldn't have been made more comfortable. From the time the appointment was made, Mei was always available to answer any questions I had about the car and the buying process. From the test drive to the final signature, the whole experience was excellent! Anyone looking for a new car will have no trouble with this team! More

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